Topic:"Customer Research" in M08604

(FRM4a;FRM5;FRM6) Free-ridership PA2 - 0% - 83% - 33% CI2/4a. [Your previous participation in an ENS program]/[The energy efficiency promotional materials distributed by ENS] was a major factor in your decision to install 1 0 0 a [EQUIPMEN...

AI summary The text presents a survey with questions about the influence of energy efficiency promotional materials from ENS on customer decisions regarding home heating equipment installation and evaluation. Respondents are asked whether these materials prompted them to engage with contractors or consider energy savings when selecting heating systems.

Savings program. BR1. In your opinion, what prevents consumers from buying energy-efficient products? What is the single most important barrier? How if at all has that changed in the past year? BR2. And finally, what suggestions do you hav...

AI summary The text discusses a survey conducted by Efficiency Nova Scotia to gather insights on consumer behavior regarding the purchase of energy-efficient LED lights. It includes questions about barriers to purchasing energy-efficient products and suggestions for increasing program participation.

016 2017 Other Type of Bulb That Would Have Been Purchased (#) (#) (#) Sample Size 9 9 5 Halogen 2 3 2 Incandescent 2 2 1 CFLs 2 1 - Others - 1 1 Don’t know 3 2 1 Base: Respondents who were aware of discount prior to purchase, and who woul...

AI summary The text presents survey data on bulb purchases, showing that respondents who were aware of discounts were more likely to purchase LED bulbs. It also asks respondents to rate their likelihood of purchasing LED bulbs at full price on a scale from 0 to 10.

answer on a scale of 0 to 10, with a 0 indicating that you “Definitely Would Not Have Bought these L-E-Ds” and a 10 indicating that you “Definitely Would Have Bought these L-E-Ds.” 2015 2016 2017 Likelihood of Buying LEDs without Discount...

AI summary The text presents survey data on consumer likelihood of purchasing LEDs with and without discounts, showing an increase in likelihood over the years 2015 to 2017. It asks respondents how long they would have waited to purchase LEDs if the discount had not been offered.

Residential Efficient Appliance Retirement C C R Product Rebates Program Instant Savings C C R R Home Energy Assessment C C C C Existing Residential Green Heat C C C C C Program Efficient Product Installation C C C C New Residential Progra...

AI summary The document outlines various residential and business energy efficiency programs, including appliance rebates, home energy assessments, and custom incentive programs. It highlights initiatives such as the Efficient Product Installation and the Strategic Energy Management program, which are being evaluated for their effectiveness.

Perspectives Interviews with four EAs were conducted as part of the HEA evaluation. The following subsections discuss the results of these interviews. 3.2.1 Involvement in and Satisfaction with HEA Satisfaction with HEA overall was high, a...

AI summary Interviews with Energy Advisors (EAs) about the Home Energy Assessment (HEA) program showed high satisfaction, with an average rating of 8.3. EAs praised the program's environmental benefits and clear instructions from Efficiency Nova Scotia (ENS), but raised concerns about limited appeal for non-electrically heated homes and the time required for assessments in larger or older homes.

n the Customer Rebate Guide is a downfall. Indeed, some surveyed participants mentioned the need to clarify the incentive structure and how to reach incentives as a main area for HEA’s improvement. Home Energy Assessment 12 Existing Reside...

AI summary The document discusses feedback on the Customer Rebate Guide and training needs for Energy Advisors (EAs) in the Home Energy Assessment (HEA) program. Some participants called for clearer incentive structures, while EAs suggested training on technology updates, program guidelines, and Nova Scotia-specific climate challenges.

ey. The average duration of the surveys was 17 minutes for the old path and 19 minutes for the new path. The questionnaires and complete survey results are presented in Appendices IX, X, XI and XII. 34 Precision refers to how reproducible...

AI summary The document discusses survey results from the Green Heat program, comparing the old and new paths. Surveys were conducted with participants who installed various heating equipment, and the results are detailed in appendices. The evaluation includes considerations of precision, confidence levels, and margin of error.

y efficiency programs and services provided by Efficiency Nova Scotia. Our records indicate that you or your household recently participated in Efficiency Nova Scotia’s Home Energy Assessment program. We would appreciate your collaboration...

AI summary Efficiency Nova Scotia is seeking feedback from participants of their Home Energy Assessment program to evaluate and improve the program. The survey focuses on aspects of participation and is part of the 2017 DSM Evaluation – Appendix Report under Project No. 6138.

NATE AND RECORD.] [IF REFUSED, ASK “Can we schedule a more convenient time for you to conduct this survey?”] [SCHEDULED, IF NECESSARY, FOR: _] Participation [P Series] P1. Now I’m going to ask you to think back to when you decided to sched...

AI summary This section of the document outlines a survey conducted to assess customer participation and satisfaction with the Home Energy Assessment program under Efficiency Nova Scotia's 2017 DSM Evaluation. It asks participants about their primary motivation for joining the program and their overall satisfaction level.

tandard equipment, material or product instead of energy-efficient equipment, material or product in your home? _ Response _98 Don’t Know _99 Refused FR3c. [ASK IF FR2 a or b >=5] If the program, rebate or financing had not been offered, w...

AI summary The text includes survey questions about customer perceptions of energy efficiency programs, specifically focusing on the influence of rebates, financing, and expert advice on their decision to implement energy efficiency upgrades in their homes.

have had a table in it that listed possible costs to perform your upgrades, and potential rebate amounts for each of those upgrades. S5. Did you read the Energy Action Plan report? 2017 Energy Action Plan Recall Read Receiving Report Sampl...

AI summary The text discusses survey results regarding the Energy Action Plan report, including reading rates and perceived usefulness. 70% of respondents recalled receiving the report, with 90% of those who read it finding it useful, and the average usefulness rating was 8.0.

S7. Why do you give the report a rating of [INSERT RATING IN S6]? Reasons for Rating of Energy Action Report 2017 Sample Size 35 Didn’t provide new information/Already knew information 20% Informative/Covered a lot of information 17% Infor...

AI summary The report is being rated based on feedback from respondents, with the most common reasons being that it provided new information, was informative, and covered a lot of content. However, some respondents found the information not specific enough or difficult to understand.

15 4 - implement energy efficiency upgrades in (#) your home Base: Respondents who previously participated in another ENS program CI3. Before participating in the Home Energy Assessment program in [DATE], had you at any time in the past al...

AI summary The text discusses a survey related to the Home Energy Assessment program and Efficiency Nova Scotia, focusing on participants' prior exposure to promotional materials for energy efficiency. It includes data from 2016 and 2017 and references a project number and an evaluation report.

% 7% 6% No recommendations 51% 49% 49% Refused/Don’t know 1% 2% 4% Multiple responses D1. What type of residence do you live in? Type of Residence 2015 2016 2017 Sample Size 100 104 70 Detached single-family home 90% 87% 87% Semi-detached...

AI summary The text provides statistical data on the types of residences and bedroom counts in a survey conducted between 2015 and 2017. It includes percentages of different residence types and bedroom counts, along with sample sizes and response rates.

ova Scotia prompted you to ask a contractor or a distributor about energy efficient heating systems for your home. 1. Agree 2. Disagree 98. (Don’t know) Project No. 6138 65 Existing Residential Program Efficiency Nova Scotia 2017 DSM Evalu...

AI summary The text discusses customer experiences with Efficiency Nova Scotia's residential energy efficiency programs, focusing on satisfaction with program requirements, eligibility confirmation, rebate amounts, and overall program effectiveness. It includes survey questions to gauge customer satisfaction with the Green Heat program and the installation of energy-efficient heating systems.

nt of the rebate g. [IF REBATE] The time it took to receive the rebate h. [IF FINANCING] The eligibility requirements for the loan i. The Green Heat program overall S2. [IF S1i<8] What was the most important reason you were not more satisf...

AI summary The text includes survey questions related to customer satisfaction with the Green Heat program, concerns during the installation of equipment, and factors influencing the selection of heating options. It also references an evaluation report for an existing residential program in Nova Scotia.

Total 2016 Total 2017 Second Second Reasons for Participating Most Most Most Most Important Important Important Important Reason Reason Reason Reason Sample Size 90 90 91 91 Save on energy/energy costs 54% 11% 49% 16% Old system wasn’t wor...

AI summary The text presents survey results from 2016 and 2017 regarding reasons customers participated in a program. Key reasons include saving on energy costs, improving home efficiency, and better comfort, with notable differences in percentages between the years.

who previously decided to install a heat pump prior to hearing about Green Heat, or were likely to purchase a heat pump without the program component Don’t know/Refused excluded from calculations Project No. 6138 75 Existing Residential Pr...

AI summary The text discusses a survey question asking participants to rate the influence of various factors on their decision to install a high-efficiency heat pump, using a scale from 0 to 10.

xcluded from calculations CI1. Before participating in the Green Heat program in [DATE], had you at any time in the past already participated in another Efficiency Nova Scotia program? 2017 2016 Wood/ Previous Participation in Another ENS...

AI summary This section asks participants in the Green Heat program if they had previously participated in another Efficiency Nova Scotia program, with responses categorized by program components and percentages provided for different years and system types.

tion in an ENS program and what you learned by participating in this program, you took into account the savings on your energy bill when evaluating different heating systems for your home. 2017 2016 Previous Participation in Another ENS AS...

AI summary This text discusses participant feedback on an ENS program, highlighting that most participants considered energy bill savings when evaluating heating systems for their homes. The data includes response percentages from participants who previously engaged in other ENS program components.

ore participating in the Green Heat program in [YEAR], had you at any time in the past already seen Efficiency Nova Scotia promotional materials advertising the benefits of energy efficiency? 2017 Previously Saw Energy Efficiency 2016 ASHP...

AI summary This text discusses a survey conducted on participants in the Green Heat program, focusing on whether they had previously seen promotional materials from Efficiency Nova Scotia and how these materials influenced their decision to install energy-efficient equipment in their homes.

2017 2016 Reasons Not More Satisfied Total ASHP/ Wood/Pellet/ Total MSHP (#) GSHP Solar (#) (#) (#) (#) Sample Size 5 9 5 3 1 The rebate amount is too small 3 4 2 1 1 Energy efficient equipment didn’t qualify 2 2 1 1 - Program component to...

AI summary The table presents survey results from 2016 and 2017 regarding customer dissatisfaction with a program component, highlighting issues such as rebate amounts, eligibility criteria, and program complexity. The data includes responses from various categories, such as ASHP/MSHP and Wood/Pellet/Solar.

27% 22% 33% 6 Refused - - - - - D4. What is your age group? 2017 2016 ASHP/ Wood/Pellet/ Age Total MSHP Total GSHP Solar (%) (%) (%) (%) (#) Sample Size 90 91 51 24 16 18-24 1% 3% - 4% 2 25-34 8% 7% 4% 13% 1 35-44 17% 15% 14% 13% 4 45-54 1...

AI summary The text presents statistical data on age groups and their participation in various heating and energy programs, including MSHP, ASHP, GSHP, and Solar. It includes percentages and sample sizes for different age ranges and heating technologies.

Efficiency Nova Scotia 2017 DSM Evaluation – Appendix Report R2. Other than increase incentives, how could Efficiency Nova Scotia improve the Green Heat program? PROBE: Anything else? [DO NOT READ. ACCEPT MULTIPLE] 1. (Offer additional equ...

AI summary The 2017 DSM Evaluation – Appendix Report includes questions on how Efficiency Nova Scotia could improve the Green Heat program, with suggestions such as offering additional equipment, simplifying application processes, and improving communication. It also collects demographic information about participants' residences and household sizes for statistical purposes.

heat pump? Please answer on a scale of 0 to 10, with a 0 indicating that you “Definitely Would Not Have Paid” and a 10 indicating that you “Definitely Would Have Paid.” 2017 Would Have Paid Full Cost of High Efficiency Heat Pump Sample Siz...

AI summary The text asks respondents to rate how much they would have paid for a high-efficiency heat pump on a scale from 0 to 10 and to rate the influence of various factors on their decision to install one. The sample size is 47, with a mean score of 8.6.

2 Multiple responses Base: Respondents who were less than satisfied with the program component (S1<8) S3. For the next few statements, I’d like you to think back to the point when you started to consider installing a mini-split heat pump....

AI summary Respondents who were less than satisfied with the program component expressed concerns about selecting the right equipment, the reliability of the mini-split heat pump, finding a qualified contractor, and the overall cost of installation. Concerns were rated on a scale from 0 to 10, with higher values indicating greater concern.

nswering questions related to your participation in this service. The information you provide will be used to help Efficiency Nova Scotia evaluate and improve the service. Is this a good time for you? (IF NEEDED: You may have recently been...

AI summary The text outlines a survey process conducted by Efficiency Nova Scotia to evaluate and improve their residential energy efficiency service. It includes branching logic for respondents based on their participation and memory of the service, with options to continue, refuse, or schedule a later time for the survey.

. (Reasonable time frame) 10. (Products/services offered through program) 97. (Other: Please specify : ) 98. (Don’t know) 99. (Refused) S4. Using a scale from 1 to 10, where 1 means “not at all satisfied” and 10 means “completely satisfied...

AI summary The text includes survey questions related to customer satisfaction with the Efficient Product Installation Service, including aspects such as time required for work, product quality, and problems encountered with installed products. It also includes sections for recording customer responses and barriers to action.

11% 10% 10% P4. Did your household receive information about energy-efficient products during the visit from the installer? 2017 Received Information Tenants Homeowners Total Sample Size 33 57 90 Yes 70% 74% 74% No 12% 16% 16% Don’t recall...

AI summary The text includes survey questions about whether households received information on energy-efficient products during an installation visit and whether participants increased energy-efficiency actions after program participation. The data shows a high percentage of respondents who received information and increased energy-efficient behaviors.

SM Evaluation – Appendix Report C1k. Did you either start doing or increase doing any other energy-efficiency actions at home, after participating in the program? Specify those actions.

AI summary The text asks participants if they initiated or increased other energy-efficiency actions at home after participating in the program, requesting specific details about those actions.

2017 Key Reasons Satisfied with EPI Overall Tenants Homeowners Total Sample Size 35 58 92 I like the installer who visited the home 23% 28% 27% Informative/Information received 17% 17% 17% Good service 14% 16% 15% Saves energy 6% 16% 15% L...

AI summary The text presents survey results from 2017 regarding customer satisfaction with the Efficient Product Installation (EPI) program. The majority of respondents were tenants and homeowners who participated in the program. The data shows that satisfaction was highest with the installer's service, followed by the information received and service quality, while lower satisfaction was reported for energy savings and lower energy bills.

he visit from the installer about energy-efficient products S5. Have you had any problems with the products installed in your home through the Efficient Product Installation Service? 2017 Any Problems with Products Installed Tenants Homeow...

AI summary The text discusses a survey conducted in 2017 regarding problems with products installed through the Efficient Product Installation Service. The survey found that 11% of homeowners reported issues, while no tenants reported problems.

8 6.1 48 6.1 76 6.1 service staff Base: Participants who had LED bulbs installed through EPI Don’t know/Refused/Not applicable excluded from calculations Project No. 6138 163 Existing Residential Program Efficiency Nova Scotia 2017 DSM Eva...

AI summary The text presents survey data on participant overlap in Efficiency Nova Scotia (ENS) programs, focusing on previous participation in ENS services before joining the Efficient Product Installation (EPI) program. It shows that 25% of respondents had previously participated in another ENS service.

9% 69% Don’t know/Prefer not to say 6% 6% 6% Base: Respondents who had LED bulbs installed through EPI CI2. For the following statement, please indicate whether you agree or disagree. Your previous participation in an Efficiency Nova Scoti...

AI summary The text presents survey results on customer perceptions of Efficiency Nova Scotia (ENS) programs, specifically focusing on how participation in ENS services influenced decisions to install energy-efficient products. It also asks respondents about prior exposure to ENS promotional materials before participating in the Efficient Product Installation Service.

ient Product Installation Service in [DATE], had you at any time in the past already seen Efficiency Nova Scotia promotional materials advertising he benefits of energy efficiency? Previously Seen Energy-efficiency Promotional Materials 20...

AI summary This text discusses a survey conducted in 2017 regarding the influence of Efficiency Nova Scotia's promotional materials on residents' decisions to install energy-efficient products. It includes data on how many respondents had previously seen the materials and their perceived influence on installation decisions.

31% Refused 5% - - D8. What is the highest grade of schooling completed by the head of your household? 2017 Level of Education Tenants Homeowners Total Sample Size 37 63 100 Less than high school graduation diploma 11% 6% 7% High school gr...

AI summary The text presents data on the highest grade of schooling completed by household heads and income categories for 2016. It includes statistics for tenants and homeowners, and references a 2017 DSM Evaluation – Appendix Report under Project No. 6138.

Efficiency Nova Scotia 2017 DSM Evaluation Report As part of this evaluation, the Evaluator calculated the margins of error for survey samples and free-ridership levels. The margins of error are presented alongside the results in the relev...

AI summary This section of the 2017 DSM Evaluation Report discusses the survey methodology used to evaluate Efficiency Nova Scotia's programs. A telephone survey was conducted with 13 NHC homeowner participants to gather feedback on program participation, satisfaction, free-ridership, barriers, and recommendations. Due to the small population of available homeowners, a census approach was used, resulting in a 20.9% margin of error at a 90% confidence level.

ipation process simpler (2 mentions), and offering more upgrades eligible for rebates (2 mentions). Finally, it is important to note that half the participants were unable to make any recommendations. As demonstrated in Figure 5 below, sat...

AI summary The evaluation report highlights participant satisfaction with aspects of the New Home Construction (NHC) program, particularly the time allowed to complete the project and the energy efficiency reports. However, satisfaction with the first review of house plans and the rebates provided was lower, indicating areas for improvement.

consumption value available. Now that energy consumption is available for more participants and a new version of HOT2000 is being used to calculate energy savings, the Evaluator recommends conducting a new billing analysis in the next eval...

AI summary The text discusses the need for a new billing analysis to evaluate energy savings under the New Home Construction program using the updated HOT2000 tool. It also outlines a participant survey questionnaire for evaluating Efficiency Nova Scotia’s program.

- V5. Which of the following statements would you say best describes when you became involved in the decisions about the energy efficiency of your home? Would you say you were involved… 2015 2016 2017 When Homeowner Became Involved (%) (#)...

AI summary The text presents survey data on homeowner involvement in energy efficiency decisions and questions about participation in the New Home Construction program. It includes percentages and sample sizes from 2015 to 2017, and asks respondents about their motivations for joining the program.

, please tell me how satisfied you are with your experience with each of the following aspects of the New Home Construction program. Please indicate if any are not applicable to you.

AI summary The text requests feedback on the New Home Construction program, asking respondents to rate their satisfaction with various aspects of the program and indicate if any aspects are not applicable to them.

know 1 - CI2. For the following statements, please indicate whether you agree or disagree. Impact of Previous ENS 2016 2017 Program Participation - Sample Don’t Sample Don’t Homeowners Agree Disagree Agree Disagree Size know Size know Beca...

AI summary The text presents survey data on the impact of previous participation in Efficiency Nova Scotia (ENS) programs on homeowners' decisions regarding energy efficiency in new home construction. It highlights how prior program involvement influenced participants' actions, such as seeking reviews of home plans and considering cost-effective energy upgrades.

- - CI4. For the following statements, please indicate whether you agree or disagree. Impact of Previously Seen 2016 2017 ENS Energy Efficiency Promotional Materials - Sample Don’t Sample Don’t Agree Disagree Agree Disagree Homeowners Size...

AI summary The text presents survey results from 2016 and 2017 regarding the impact of Efficiency Nova Scotia's energy efficiency promotional materials on homeowners' decisions related to new home construction and energy efficiency upgrades.

Efficiency Nova Scotia 2017 DSM Evaluation - Appendix Report D2. How many bedrooms are in your home? 2015 2016 2017 Number of Bedrooms in Home (%) (#) (#) Sample Size 22 19 13 1 9% - - 2 9% 1 2 3 50% 11 9 4 23% 6 2 5+ 5% 1 - Don’t know 5%...

AI summary The document presents survey data on the number of bedrooms in homes and whether homes are occupied year-round or seasonally, collected in 2015, 2016, and 2017. The sample sizes and percentages are provided for each category, with some data missing in certain years.

5% 3 3 Refused 5% - - D6. What is the highest level of education you have completed? 2015 2016 2017 Education (%) (#) (#) Sample Size 22 19 13 Less than high school graduation certificate 9% - 2 High-school grad and/or some post-secondary...

AI summary The text presents data on education levels and income categories from a survey conducted in 2015, 2016, and 2017. It includes statistics on the distribution of respondents by education level and income, with a focus on the New Residential Program and Efficiency Nova Scotia under Project No. 6138.

with [INSERT NAME]? 1 Yes [GO TO INTRODUCTION] 2 No [SAY “Perhaps you can help me anyway.” GO TO INTRODUCTION – NON PARTICIPANT BUILDERS] INTRODUCTION – PARTICIPANT BUILDERS (FROM SAMPLE) Hello, my name is _ and I am with Corporate Researc...

AI summary This text outlines an introduction script for a survey conducted by Corporate Research Associates on behalf of Efficiency Nova Scotia, targeting both participant and non-participant builders in the New Home Construction program. The script aims to gather feedback on energy efficiency services and residential new construction market practices.

s, the margin of error indicates the relative level of precision6 of the measurement, while its associated confidence level indicates the probability of a measure falling within this margin of error.7 As part of this evaluation, the Evalua...

AI summary The evaluation of the BER Mail-in program includes a survey of 70 participants to assess participation reasons, free-ridership, satisfaction, and barriers. A margin of error of 8.1 percent at a 90 percent confidence level was calculated for the sample, considering only random sampling errors.

BER: MAIL-IN PARTICIPANT SURVEY QUESTIONNAIRE Could I speak with [INSERT NAME]? 1 Yes [GO TO INTRODUCTION] 2 No [SAY “Perhaps you can help me anyway.” GO TO INTRODUCTION] Introduction Hello, my name is _ and I am calling from Corporate Res...

AI summary This document is a mail-in participant survey questionnaire for Efficiency Nova Scotia’s Business Energy Rebates Program. It aims to gather feedback from participants to evaluate and improve the program. The survey includes verification questions and checks for the most knowledgeable person in the organization regarding the program.

asked a contractor or a technical staff member to examine the energy efficiency options for the facility. 1 Agree 2 Disagree 98 (Don’t know) 99 (Refused) CI2c. [IF CI1=1] Because of your company’s previous participation in an Efficiency No...

AI summary The text discusses customer experiences with Efficiency Nova Scotia programs, including participation in energy efficiency initiatives and the influence of promotional materials on decision-making regarding energy-efficient measures.

and 10 is “completely satisfied” how would you rate your satisfaction with the Business Energy Rebates program overall? [RECORD NUMBER, 98=Don’t know, 99 Refused] DO NOT ACCEPT A RANGE S2. [IF S1<8] What was the most important reason you w...

AI summary The text outlines a survey about the Business Energy Rebates program, asking participants to rate their satisfaction and identify reasons for dissatisfaction, including issues with the application process, rebate amounts, and time delays.

n the program, a company representative took into account the cost-effectiveness of energy efficient [MEASURE CATEGORY] measures when evaluating different options for the facility. Impact of Previous ENS Program Component Participation 201...

AI summary The text discusses the impact of Efficiency Nova Scotia's promotional materials on a company's decision to implement energy-efficient measures, with a high percentage of respondents indicating they had seen the materials and that they were a major factor in their decision.

lifetime energy savings, the Evaluator conducted a thorough literature review by consulting TRMs, evaluation reports and relevant studies. This activity was conducted for all three Custom services. Custom 12 Custom Incentives Program Effic...

AI summary The Retrofit service under the Custom Incentives Program is functioning well according to feedback from participants, consultants, and the ENS Retrofit manager. Consultants are experienced with ENS program components and have varying numbers of custom projects in progress.

Building Optimization on-site visits, three participants were asked questions regarding their satisfaction with Building Optimization, any barriers they encountered and their improvement suggestions. Satisfaction with Building Optimization...

AI summary Participants in the Building Optimization program expressed high satisfaction with energy-efficiency improvements and cost savings. However, challenges such as coordination with third-party vendors and staffing instability were reported. Recommendations included better promotion, more detailed information, and improved staffing stability.

to refer me to specific documents to answer any of my questions, that’s great – I’m happy to look things up if I know where to get the information. Do you have any questions before we get started? Project No. 6138 10 Custom Incentives Prog...

AI summary The text outlines a series of interview questions for a 2017 DSM Evaluation – Appendix Report related to the Custom Incentives Program by Efficiency Nova Scotia. The questions cover participant roles, program outreach, and the services provided under the program.

15 Custom Incentives Program Efficiency Nova Scotia 2017 DSM Evaluation – Appendix Report Project No. 6138 16 Custom Incentives Program Efficiency Nova Scotia 2017 DSM Evaluation – Appendix Report Project No. 6138 17 Custom Incentives Prog...

AI summary This document outlines the on-site visit protocol for the Custom Incentives Program under Efficiency Nova Scotia's 2017 DSM Evaluation. It references the 2016 protocol and notes the addition of questions to assess participant satisfaction and suggestions for improvement.

23 Custom Incentives Program Efficiency Nova Scotia 2017 DSM Evaluation – Appendix Report Project No. 6138 24 Custom Incentives Program Efficiency Nova Scotia 2017 DSM Evaluation – Appendix Report Baseline Validation Questions Project No....

AI summary The document contains survey questions from the 2017 DSM Evaluation – Appendix Report, focusing on participant satisfaction and challenges with the Custom Incentives Program managed by Efficiency Nova Scotia. It includes questions about satisfaction levels, reasons for dissatisfaction or satisfaction, challenges faced, and suggestions for program improvement.

rticipant Market Questions S1. Using a scale from 1 to 10 where 1 is “not at all satisfied” and 10 is “completely satisfied” how would you rate your satisfaction with the program overall? _ S2. [IF S1<8] What was the most important reason...

AI summary The document contains survey questions related to participant satisfaction with the Custom Incentives Program under Efficiency Nova Scotia (ENS). It explores satisfaction levels, reasons for dissatisfaction or satisfaction, challenges faced during implementation, and suggestions for improvement.

its inception in 2015,2 and clearly illustrates SBES’s steady increase in participation level and the associated savings. Figure 1: Overview of SBES Performance, 2015-2017 Number of Projects Net Savings 417 7.887 259 4.120 0.025 0.016 0.01...

AI summary The document highlights the success of the Small Business Energy Solutions (SBES) program from 2015 to 2017, showing an increase in participation and energy savings. Participants expressed high satisfaction with the program, particularly with the equipment and audit services, though a few had concerns about incentives and energy savings.

PARTICIPANT SURVEY QUESTIONNAIRE Could I speak with [INSERT NAME]? 1 Yes [GO TO INTRODUCTION] 2 No [SAY “Perhaps you can help me anyway.” GO TO INTRODUCTION] Introduction Hello, my name is _ and I am calling from Corporate Research Associa...

AI summary This document is a participant survey questionnaire conducted by Corporate Research Associates on behalf of Efficiency Nova Scotia to evaluate the Small Business Energy Solutions Program. The survey aims to gather feedback from businesses that participated in the program to help improve its services and offerings.

in preventing your organization from installing energy efficiency upgrades? Please answer on a scale of 1 to 10, where 1 means ‘not at all a barrier’ and 10 means ‘a major barrier’. 2017 Barriers to Implementation Sample Mean Size Financia...

AI summary The text presents survey results about barriers to energy efficiency upgrades and customer satisfaction with the SBES program. Respondents rated financial challenges as the highest barrier, while overall satisfaction with the program remained high in both 2016 and 2017.

Marketing Evaluation 2016/17 Final Report November 28, 2017 Prepared by 3934 NE Martin Luther King Jr. Blvd., Suite 300 Portland, Oregon 97212 www.researchintoaction.com Final Report Marketing Evaluation November 28, 2017 Prepared For: Eff...

AI summary This document is the final report of a marketing evaluation conducted for Efficiency Nova Scotia (ENS) in 2016/17 by Research Into Action, Inc. and Corporate Research Associates, Inc. The report outlines the structure, including an executive summary, introduction, and logic model analysis to assess ENS's marketing initiatives.

s, Research Into Action: 1. Completed a logic model and key indicator metrics (Chapter 1); 2. Interviewed 10 marketing actors to gather early feedback about the new approach (Chapter 3); and 3. Conducted an early “best practices” assessmen...

AI summary Research Into Action conducted a marketing evaluation for ENS, including a logic model, interviews with 10 marketing actors, and a best practices assessment. The evaluation focused on marketing goals, structures, and processes, with feedback on ENS's brand refresh and challenges. A separate marketing evaluation plan was prepared for future assessments.

ing, may be approaching saturation.  Targeting specific industries, such as hospitality and tourism, and aligning campaigns for these industries with specific non-energy benefits.  Fostering greater collaboration with the power utility t...

AI summary The text outlines recommendations to enhance energy efficiency programs by targeting specific industries, improving collaboration with utilities, and leveraging marketing insights. It emphasizes developing a centralized dashboard, deepening audience analytics, and fostering cross-sector collaboration to advance efficiency goals.

program planning and implementation efforts, so that marketing and audience insights and concerns are factored early on and throughout the design process for new programs and services. Best Practices Assessment of New Marketing Materials E...

AI summary ENS's program planning emphasizes incorporating marketing insights and audience concerns into service design. Research Into Action evaluated ENS's new marketing materials against best practices, assessing campaign effectiveness through a systematic review of branding strategies and behavioral theory applications.

ss at the end stages of development— especially for longer-form creative (e.g., success stories, e-blasts, some native content)—which closely examines syntactical nuances and layout. Recommendation 3-3: ENS already features individuals in...

AI summary The document evaluates ENS's marketing strategies, emphasizing the need to enhance creative content, use targeted imagery, and explicitly highlight non-energy benefits in success stories. Recommendations include improving visual storytelling and aligning imagery with non-energy benefits to strengthen campaign impact.

Executive Summary Page V Marketing Evaluation 1. Introduction In late 2015 and continuing into 2016, Efficiency Nova Scotia (ENS)3 executed a major refresh and revamping of its marketing and communications structure, communications, goals,...

AI summary Efficiency Nova Scotia (ENS) revamped its marketing strategy in 2015-2016, consolidating teams, hiring new leadership, and partnering with a creative agency. Research Into Action evaluated the new approach, assessing logic models, operational effectiveness, and adherence to best practices through stakeholder interviews and campaign analysis.

mpressions, cost-per-click, etc.); and conversion rates, which look at online traffic and engagement associated with specific target behaviors (e.g., clicks, downloads, application submissions, etc.). Indicators: Written guidelines for pro...

AI summary The text outlines marketing evaluation methods, focusing on digital analytics, conversion rates, and user feedback mechanisms. It emphasizes the importance of user-friendly tracking systems, regular staff engagement, and satisfaction with processes, supported by in-depth interviews and digital metrics.

; users provide feedback and receive prompt replies to their system/process update requests. Data sources and data collection methods: IDIs with marketing staff, and program managers. As marketing staff and others gain more experience with...

AI summary Efficiency Nova Scotia (ENS) outlines short-, medium-, and long-term goals for tracking systems and processes used in marketing activities. These systems aim to improve cross-program collaboration, adapt to market changes, and streamline reporting. Success indicators include user satisfaction, system effectiveness, and accurate data collection via In-depth Interviews (IDIs) and report reviews.

Data sources and data collection methods: IDIs with marketing staff, program managers, and system support/maintenance staff; periodic review of summary and campaign-specific reports. 2.3.3. Deliver Marketing Campaigns Outputs from ENS’s de...

AI summary The text outlines ENS's marketing campaign delivery processes, including creative outputs, media buys, and KPI tracking. It emphasizes brand consistency, customer awareness, and stakeholder engagement, with data collected via IDIs and campaign reports. Short- and long-term goals focus on monitoring KPIs and aligning messaging with brand guidelines.

inquiries from new customers; percent of customers aware of ENS and its programs; number of trade allies aware of ENS and its programs; and number of trade allies attending trainings. Data sources and data collection methods: Periodic snap...

AI summary ENS aims to increase customer awareness and participation in energy efficiency programs through marketing campaigns, using data from surveys, focus groups, and IDIs. The goal is to enhance credibility, drive program engagement, and foster market actor collaboration.

sources of program information; changes in the number and level of trade ally participation in programs and trainings; participant, nonparticipant, and trade ally satisfaction with ENS. Data sources and data collection methods: Program dat...

AI summary The text outlines data collection methods for evaluating ENS programs, including surveys and interviews with participants, nonparticipants, and trade allies. It also discusses the 2016 restructuring of ENS's marketing and communications team, including merging departments, hiring a new manager, and unifying program and corporate marketing efforts.

ated team and lead efforts to unify program and corporate marketing, to find “synergies and opportunities to leverage the two teams together,” and to clarify processes and roles; and  Engaged a new creative agency to refresh the ENS brand...

AI summary Efficiency Nova Scotia (ENS) unified its marketing and communications teams to create a more integrated approach, refresh its brand platform with a new empowering message, and shift from transactional to behavior-changing energy efficiency campaigns. This followed interviews conducted by Research Into Action to evaluate marketing strategies.

n residential and commercial marketing, given that “every businessperson has a home.”  Developing a more effective definition of small businesses and better strategies to target them. 3.3. Effectiveness of Marketing Goals and Processes Co...

AI summary The document outlines ENS's marketing goals for increasing energy efficiency program participation, improving digital presence, and influencing behavioral change. It emphasizes a shift from transactional frameworks to emotional, long-term strategies, with stakeholders noting improved communication consistency and the new agency's role in campaign development.

, or getting our partner phone numbers to ring, that’s a hard conversion. For each of our programs we’ve determined how many impressions or conversions we need to achieve our goals.” The marketing team and others at ENS, are also encourage...

AI summary The marketing team at ENS gathers customer intelligence through outreach, social media, events, and quarterly surveys to track brand awareness and program participation. A new survey question from 2017 assesses changing perceptions about energy efficiency. Marketing strategies are generally effective, with a focus on digital marketing and ongoing improvements suggested.

rdination with programs; outreach to stakeholders • Campaign plans documenting: ‒ Goals and objectives...Outreach to stakeholders 3. Allocated resources: staff, • Organizational chart • Document review funding, training • Stated roles and...

AI summary The text outlines the coordination of programs and stakeholder outreach, including campaign plans, allocated resources such as staff, funding, and training, and cross-functional communication plans and processes. It includes details on organizational charts, budgets, training sessions, and communication strategies.

Indicator Table—Deliver Marketing Campaigns Page D-1 Marketing Evaluation Short-Term Outcomes Indicators Data Sources & Collection Approaches proposition, and call to action proposition all marketing materials include adhere are clear acro...

AI summary This section outlines short-term outcomes related to marketing campaigns, focusing on customer awareness of ENS and its program offerings. It includes indicators such as the percentage of customers aware of ENS and its programs, along with data collection methods like surveys and focus groups.

NS; changes over time • Surveys of residential and BNI its program offerings • Percent of customers aware of program offerings; changes over time customers

AI summary The text discusses the evaluation of program offerings by NS, focusing on customer awareness through surveys of residential and BNI customers, and how this awareness changes over time.

tomer response to messaging marketing campaigns • Program staff report campaigns support program goals • Focus groups with residential and BNI customers • IDIs with program staff 6. Stakeholders (e.g., trade allies) • Percentages of partic...

AI summary The document discusses customer response to marketing campaigns and stakeholder awareness of ENS programs, including surveys, focus groups, and interviews with residential and BNI customers, as well as trade allies.

• IDIs with program staff • Interviews with BDMs 2. Customers more aware of and • Changes in number and percent of participants reporting they are aware • Surveys of participants knowledgeable about energy and knowledgeable about energy an...

AI summary The document outlines methods for evaluating customer awareness and participation in energy efficiency programs. It includes interviews, surveys, and database analysis to assess changes in awareness and program effectiveness over time.

• Surveys of participants • Short interviews with BDMs 4. Customers value ENS • Number and percent of participants reporting ENS is credible, • Surveys/short-answer interviews with trustworthy, and informative; changes over time ESAs • Num...

AI summary The text discusses customer perceptions of ENS through surveys and interviews, focusing on credibility, trustworthiness, and information sharing. It also mentions the evaluation of marketing campaigns and customer experiences.

over time participant trade allies • Changes in nonparticipant trade ally awareness of program over time • Surveys of nonparticipant trade allies Long-Term Outcomes Indicators Data Sources & Collection Approaches 1. Customers have increasi...

AI summary The text outlines long-term outcomes and indicators for evaluating customer trust and participation in ENS programs. It highlights the importance of tracking changes in trust levels among participants and nonparticipants, as well as measuring program participation and energy savings through surveys, interviews, and database analysis.

• Surveys of participants • Short interviews with BDMs 3. Customers continue to share • Number and percent of participants reporting they learned of program • Surveys of participants experiences and refer friends through family/friends • I...

AI summary The text outlines methods used to evaluate the effectiveness of ENS programs, including surveys, interviews with Business Development Managers (BDMs), and data from program databases. It highlights customer engagement, stakeholder participation, and the involvement of trade allies in the programs.

The Manual specifies that the Incentive Process Reviewer is respect to the administration and responsible for updating the incentive manual and associated updating of the incentive Manual practices. and associated practices Compliance with...

AI summary The document outlines the process for conducting customer and technology research as part of the incentive setting process. It specifies that ENS is conducting research through both the incentive setting process and formal research, with a focus on price sensitivity analysis and specific technologies such as LEDs and heat pumps.

1 Unsuccessful attempt 8 Total 12 To minimize the burden on Retrofit service participants, the BD evaluation team coordinated with the Research Into Action team conducting the Retrofit service process evaluation, and developed a single ins...

AI summary The document discusses the evaluation of the Retrofit service and BER participant interview guides used to assess the effectiveness of Business Development Managers (BDMs) in promoting ENS’s energy-efficiency programs. The guides were developed to evaluate internal collaboration and BDMs’ outreach and sales efforts to BNI customers.

ture BDM to identify groups who would benefit from presentations, to identify the typical customer journey, and to see if there are places where marketing can support customer actions. Still, interviews suggest the BD team’s outreach prior...

AI summary The document discusses the need for better alignment between the BD team's outreach priorities and marketing efforts. It highlights the importance of conducting market research to improve participation and understanding of BNI markets. A three-year marketing plan and regular communication between teams are suggested to strengthen the strategy.

tailored collateral from the marketing team to help the BDMs broaden their reach in specific target markets, or the BD team can supply content, insights, and stories for BNI marketing. Recommendation 1-2: Ensure the BD and marketing teams...

AI summary The text discusses collaboration between the BD and marketing teams to enhance outreach in the BNI sector, including recommendations for continued collaboration and market research. It also highlights the BD team's proactive efforts in identifying and serving underserved markets.

nd customer throughout experience  Reporting turn-around times to improve customers’ experiences?] Q5. [If not already answered] What customer segments does your program aim to reach? Q6. Are there particular customer segments that you ha...

AI summary The text outlines a series of questions aimed at understanding customer engagement strategies, challenges in reaching specific customer segments, and the role of Business Development Managers (BDMs) in program promotion and customer interaction. It also explores collaboration between marketing staff and BDMs, particularly within the BNI sector.

the Custom - Retrofit program. As part of that, we are talking with people who are involved with the program so we can make sure we understand how it is working. Our talk will take about 30 minutes. I’ll be audio recording this interview,...

AI summary The text outlines an interview process for participants in ENS’s Custom Retrofit program, focusing on roles, responsibilities, and outreach methods. It includes questions about the interviewee's background, experience with the program, and how they identify retrofit opportunities.

hy? Retrofit Service Participant Interview Guide Page D-3 Practices and Procedures Evaluation Volume 2: Business Development D.7. Opportunities, Successes, and Challenges Q27. Do you have any plans to do additional Custom program projects...

AI summary The document outlines interview questions for participants in the Custom-Retrofit and Business Energy Rebates programs, focusing on opportunities, successes, challenges, and suggestions for improvement. It includes questions about future projects, barriers to participation, and program effectiveness.

we are talking with people who have worked with ENS’s Business Development team members so we can make sure we understand how the Business Development team is working with customers such as yourself. Our talk will take about 15-20 minutes....

AI summary This document outlines an interview guide for participants in the Business Energy Rebates (BER) program, focusing on roles, responsibilities, and outreach practices. It includes questions about the participant's role, how they learned about the program, and their motivation for participating.

le 3, and Table 4 show that the final sample of eight employees roughly mirrors ENS’s total employee pool for the selected criteria.8 Table 2. Generation of All ENS Staff and of Interviewed Employees Generation Z Millennial Xennial Generat...

AI summary The text discusses the demographic distribution of ENS employees, comparing the generation and level of all staff with those interviewed. The sample of eight employees roughly mirrors ENS’s total employee pool for the selected criteria.

pating 40% Efficient Products (BNI) 36 15% 37 30% Custom 38 10% 20% Small Business 39 10% 5% 40 0% 0% 41 2011 2012 2013 2014 2015 2016 2017 2018 2019 2011 2012 2013

AI summary The text presents two graphs showing participation rates for the BNI Custom Program and Small Business Program from 2011 to 2019, with percentages indicating the level of participation each year.

Participant Average (2019-2032) Non-Participant Average (2019-2032) Total Customers Average (2019-2032)

AI summary The text presents average data for participants, non-participants, and total customers over the period from 2019 to 2032. It highlights differences in averages across these groups, potentially related to energy efficiency programs or other customer-related initiatives.

does not have comparable research. ENS reduced the number of unique participants by 10% in the first year of duplication (2012) in 2013 accounted for 10% duplication in the remaining population. In 2014, ENSC engaged Corporate Research Ass...

AI summary The text discusses participation rates in energy efficiency programs managed by ENS, including assumptions about re-participation and participation across different rate classes. It references studies conducted in various years and outlines how participation is estimated for different customer segments.

Attribution Unnamed: 0 Unnamed: 1 Unnamed: 2 Unnamed: 3 Unnamed: 4 Unnamed: 5 Unnamed: 6 Unnamed: 7 Unnamed: 8 Unnamed: 9 Unnamed: 10 Unnamed: 11 Unnamed: 12 Unnamed: 13 Unnamed: 14 Unnamed: 15 Unnamed: 16 Unnamed: 17 Unnamed: 18 Unnamed:...

AI summary The table provides customer data from 2011 to 2040, with actual numbers from 2011-2019 provided by NS Power and projected growth at 0.5% per year from 2020 to 2040.

Efficient Product Efficient Other Rebates Existing Product Custom Direct Education and Development Enabling 4 Program (Residential) Houses New Houses Rebates (BNI) Incentives Installation Outreach and Research Strategies 5 Rate Class 6 Res...

AI summary The text presents a table outlining participation rates across various programs and customer categories, including efficient product rebates, existing and new houses, custom incentives, direct installation, and outreach and research initiatives. The data highlights varying levels of participation among different customer classes.

their light bulbs of various types. Respondents were given $50 as thanks for granting this compliance. Results from this component of the research are presented near the end of this report. This report includes a detailed analysis of the d...

AI summary The 2011 Socket Study found that 50% of Nova Scotia's bulbs are energy efficient (CFL/LED), with residents averaging 26 permanent fixture bulbs, 6 plug-in lamps, and 4 outdoor bulbs. Energy-efficient bulbs account for 19 per household, while regular bulbs dominate outdoor lighting (50%), with CFLs and LEDs comprising 40% and 10% respectively. Respondents were compensated $50 for participation.

s and plug‐in lamp bulbs. In contrast, regular bulbs comprise approximately one‐half of outdoor light bulbs, while four in ten outdoor light bulbs are CFL bulbs and one in ten are LED bulbs. Use of energy efficient CFL or LED permanent lig...

AI summary The text details energy-efficient bulb usage in Nova Scotia, noting CFL and LED prevalence in outdoor lighting, while permanent fixtures and plug-in lamps show different adoption patterns. Usage varies by demographics, heating sources, and household characteristics, with LEDs more common outdoors and CFLs/LEDs in residential settings.

ength of time that their outdoor light bulbs are turned on during a typical day. Overall, residents report turning on their outdoor light bulbs for an average of approximately four hours per day. In order to assess their intentions to impr...

AI summary A 2011 study by Corporate Research Associates Inc. found that Nova Scotia residents typically use outdoor light bulbs for ~4 hours/day, with 40% planning to replace non-efficient bulbs within a year. While 50% intend to adopt CFLs, only 60% express certainty about LED adoption. Verification revealed discrepancies between self-reported and actual bulb usage, with energy-efficient bulbs disproportionately used in high-usage fixtures.

hose who heat the eir home with h a source of energy otherr than electriccity or oil (e.gg., wood), and d/or those from m householdss with an ann nual householld income of $50K or moree. The followwing table outlines the chaaracteristics o...

AI summary A 2011 study by Corporate Research Associates Inc. identifies demographic factors influencing light bulb usage in Nova Scotia, including residence type, age, heating sources, and income levels. Regular bulbs are more common among renters and older residents, while CFLs are used more by homeowners aged 35-54 with moderate incomes.

(e.g., wood) LED (at least one plug‐ No population subgroup differences in lamp bulb) CFL Bulb Use in Plug‐in Lamps – Detailed Findings Higher proportions of residents who use at least one CFL bulb can be found in HRM (73%) compared to the...

AI summary The document analyzes CFL and LED bulb usage in Nova Scotia, noting higher CFL adoption in HRM and among older residents, lower usage by younger residents, and differences based on heating energy sources. LED usage is slightly higher in duplex/townhouse dwellings. Data is sourced from Corporate Research Associates Inc. (2011).

e to the overall averagee (23), and occcupants of deetached homees report havving the highest number of o permanentt light fixture bulbs (30). (TTable A3a) Residentss report usingg an average ofo 14 permanent light fixtuure bulbs on a typi...

AI summary The text discusses residential lighting usage patterns, noting that occupants of detached homes report the highest number of permanent light fixture bulbs (30), and that residents on average use about half of their total permanent light fixture bulbs on a typical day. This data is sourced from a 2011 study by Corporate Research Associates Inc.

hood of using all of one’s permanent p ligght fixture bu lbs on a typiccal day is loweer among higher household d income Novva Scotians. On averagge, residents report using their perman nent light fixtuure bulbs for 4.7 hours on a typical...

AI summary The text discusses the usage patterns of permanent light fixture bulbs among Nova Scotia residents, noting that higher income households tend to use them less. On average, residents use these bulbs for 4.7 hours per day, with varying usage patterns across different income groups.

owing graph. This graphic displays the num mber of plug‐in lamp bulbss in use on a ttypical day, as opposed to o the previouslyy‐discussed proportions. p e Research Asssociates Inc.,, 2011 Corporate Date Filed: May 30, 2018 SBA IR-08 Attac...

AI summary The 2011 Socket Study shows that the use of plug-in lamp bulbs varies across different population groups in Nova Scotia. Cape Breton residents are more likely to use none of their plug-in lamp bulbs on a typical day compared to HRM residents. Renters are twice as likely as homeowners to use all their plug-in lamp bulbs on a typical day. Usage decreases with age and higher household income.

mp bulb usagge decreases n noticeably as age increasees, and also is lower amon ng those with greater annu ual householdd incomes. Residentss use their pluug‐in lamp bulbs an averagge of 3.6 hourrs per day. Accross Nova Sccotia, on a typpi...

AI summary The usage of plug-in lamp bulbs decreases as they age and is lower among households with higher incomes. On average, residents use these bulbs for 3.6 hours per day, with varying usage patterns across Nova Scotia.

SBA IR-08 Attachment 1, Page 17 of 24 2011 Soccket Study 16 Among th hose most like heir plug‐in lamp bulbs turnned on for sixx hours or mo ely to have th ore are Cape Breton residents, Novaa Scotians whho do not own n their reside nce, an...

AI summary The text discusses findings from the 2011 Soccket Study, highlighting that Cape Breton residents, renters, and those with lower incomes are more likely to leave plug-in lamp bulbs on for extended periods. Older residents also tend to leave bulbs on longer than younger residents.

t bbulbs and plu ug‐in lamp bu ulbs. Nova Scottia residents own o an averaage of only four outdoor ligght bulbs. Three‐quarters of the populaation have feweer than five outdoor light bulbs b (74%). Two in ten h ave five to nine outdoor lii...

AI summary The text discusses the distribution of outdoor light bulbs among Nova Scotia residents, indicating that the average resident owns only four, with most having fewer than five. This data is sourced from a 2011 study by Corporate Research Associates Inc.

Finally, th he number of outdoor lightt bulbs tends to increase w with yearly ho ousehold inco ome. As the maajority of resid dents own lesss than five outdoor light bbulbs, it follow ws that the mmajority use leess than five outdoor light...

AI summary The text discusses the relationship between household income and the number of outdoor light bulbs owned, noting that the majority of residents own fewer than five bulbs and use less than half of them on a typical day. It also highlights that one-quarter of residents use all of their outdoor light bulbs.

SBA IR-08 Attachment 1, Page 19 of 24 2011 Soccket Study 18 Outdoor light bulb usage also variess across several demograpphic characteristics. Resideents of Cape Breton are more likely to use the alll of their outd door light bu lbs on a d...

AI summary The 2011 Soccket Study highlights variations in outdoor light bulb usage across Nova Scotia, noting that Cape Breton residents use all their bulbs daily more frequently than others, while HRM residents are more likely to use none. Homeowners show different patterns compared to renters, and usage decreases with age. Heating methods also influence bulb usage.

ctricity to heat their home are modestly lesss likely than those who usse oil or otherr sources of eenergy to usee any of their outdoor liight bulbs on a typical dayy (79% compaared to 85%). Residentss report a largge variation in n the le...

AI summary The text discusses residential energy usage patterns, specifically the use of outdoor light bulbs. It highlights that residents using electricity for heating are less likely to use outdoor lights compared to those using oil or other energy sources. The average time outdoor lights are used per day is around four hours, with significant variation in usage reported by residents.

ED light bu ulb (44%). Onne‐quarter claaim that theyy will do so (26%%), while thre ee in ten say that t they will not (30%). ((Tables A13a‐‐c) e Research Asssociates Inc.,, 2011 Corporate Date Filed: May 30, 2018 SBA IR-08 Attachment 1, P...

AI summary The 2011 Corporate Research Associates Inc. study shows that 44% of residents are likely to replace light fixtures with more energy-efficient options, while 30% are unlikely to do so. Residents heating with oil are less likely (33%) to replace fixtures compared to those using electricity (44%). Those using alternative energy sources are more likely to use CFL bulbs.

SBA IR-08 Attachment 1, Page 22 of 24 2011 Socket Study 21 In‐Home Verification Visits As mentioned in the Introduction, a total of 50 in‐home verification visits were made among survey respondents, to count the actual number of bulbs with...

AI summary This section of the 2011 Socket Study compares survey responses with in-home verification visits, revealing that survey respondents significantly underestimated the number of regular light bulbs in permanent fixtures. Survey results closely matched for CFL bulbs, and were relatively close for LED bulbs.

↑0.1 2.6 4.8 ↑2.2 .3 .4 ↑.1 Outdoor 1.6 1.5 ↓0.1 2.2 4.4 ↑2.2 .5 .1 ↓.4 CFLs Mean scores suggest that panel members accurately count the number of CFL bulbs in their home. That said, 34 percent underestimated their number of permanent CFL...

AI summary The text discusses findings from a 2011 study by Corporate Research Associates Inc. on residents' estimation of light bulb quantities, highlighting discrepancies in estimating the number of CFL and regular light bulbs in homes.

n/a n/a Corporate Research Associates Inc., 2011 Date Filed: May 30, 2018 SBA IR-08 Attachment 1, Page 24 of 24 2011 Socket Study 23 Study Methodology Questionnaire Design and Survey Administration The questionnaire used for this study was...

AI summary This document outlines the methodology used in the 2011 Socket Study conducted by Corporate Research Associates Inc. (CRA) in collaboration with Efficiency Nova Scotia. The study involved an online survey of Nova Scotia residents and in-home verification visits to count light bulbs.

olds and count their light bulbs of various types. Respondents were given $50 as thanks for granting this compliance. The visits occurred across the province, with a distribution as follows: ‐ Halifax Regional Municipality: 23 visits ‐ Sou...

AI summary The document describes a verification process conducted across Nova Scotia, involving visits to households to count light bulbs of various types. Respondents were compensated $50 for their participation, and the data collected was weighted to reflect the actual distribution of residents in the province.

Research) online panel. Results were weighted by region and by whether or not the respondent owns or rents his/her home, with the results being weighted to match known population parameters. A total of 50 in-home verification visits with s...

AI summary The 2016 Socket Study involved an online panel survey and in-home verification visits to assess lighting usage. Results were weighted to match population parameters, and 50 in-home visits were conducted between November 25 and December 8, 2016. Respondents were compensated $50 for their participation.

n average of 2.2 are used in a typical day, unchanged since 2011). Residents report a large variation in the length of time that their outdoor light bulbs are turned on during a typical day. Three-quarters of residents intend to replace le...

AI summary The 2016 Socket Study highlights that residents use an average of 2.2 outdoor light bulbs per day, with significant variation in usage. A majority intend to replace less-efficient bulbs with energy-efficient alternatives such as CFLs and LEDs, with 39% and 40% respectively indicating intent to make such replacements.

To be included in the table, identified groups are more likely to use outdoor light bulbs by a margin of at least 8 percentage points. Light Bulb Count and Usage Permanent Light Fixture Bulbs Permanent light fixture bulbs remain by far the...

AI summary The text discusses the usage and distribution of permanent light fixture bulbs in Nova Scotia, noting that residents use about half of their total bulbs on a typical day. It also highlights that homeowners have more bulbs than renters and that usage has increased slightly since 2011.

SBA IR-08 Attachment 2, Page 14 of 24 2016 Socket Study 12 When considering the proportion of permanent light fixture bulbs used in a typical day relative to residents’ total number of permanent light fixture bulbs, differences across popu...

AI summary The 2016 Socket Study highlights differences in the use of permanent light fixture bulbs among population subgroups, noting that older residents and homeowners use them less frequently than renters and lower-income residents. On average, residents use their bulbs for 5.0 hours per day, with usage patterns remaining largely consistent with findings from 2011.

lug-in lamp bulbs (32%, as compared to 39% in 2011). Notably, one- quarter of residents report having ten or more plug-in lamp bulbs (24%, up notably from 16% five years ago). (Table A6a)  Corporate Research Associates Inc., 2016 Date Fil...

AI summary The 2016 Socket Study reports that the average resident owns about eight plug-in lamp bulbs, but most use fewer than five on a typical day. Older residents, non-full-time employees, homeowners, and higher-income households tend to have more bulbs. Usage patterns and ownership vary significantly across different demographics.

perhaps not surprising that a strong majority of respondents indicate in 2016 that they use fewer than five plug-in lamp bulbs on a typical day (79%), with the mean average being 3.4 bulbs. Another representation of the use of plug-in lamp...

AI summary The text discusses the usage of plug-in lamp bulbs in Nova Scotia, noting that most residents use fewer than five on a typical day, with an average of 3.4 bulbs. It also highlights differences in usage patterns across population subgroups, such as renters and individuals with higher incomes.

g-in lamp bulbs on a typical day (28% as compared to 17%). Plug-in lamp bulb usage decreases noticeably as age increases, and also is lower among those with greater annual household incomes. Residents use their plug-in lamp bulbs an averag...

AI summary The text discusses the usage patterns of plug-in lamp bulbs in Nova Scotia, noting that usage increases with age and lower household incomes. It also highlights differences in usage across regions and income levels, with Cape Breton and lower-income households using bulbs for longer durations.

Socket Study 16 Outdoor Light Bulbs Outdoor light bulbs remain less common than permanent light bulbs and plug-in lamp bulbs. As per the online survey results, Nova Scotia residents own an average of only approximately five outdoor light b...

AI summary The text discusses the ownership of outdoor light bulbs in Nova Scotia, noting that residents own an average of 4.7 bulbs, with variations based on region, homeownership, income, and age. Homeowners and higher-income households tend to have more outdoor light bulbs.

than two times as many outdoor light bulbs (5.5) as compared to non- homeowners (2.3). Finally, the mean average number of outdoor light bulbs increases with annual household income and age. As the majority of residents own less than five...

AI summary The text discusses outdoor light bulb usage patterns, noting that homeowners have more bulbs than non-homeowners and that usage trends have remained relatively stable since 2011. On average, residents use about half of their outdoor light bulbs on a typical day.

er than younger residents. There are no major subgroup differences in terms of regular to CFL switching, or in terms of regular to Halogen switching. In-Home Verification Visits As mentioned in the Introduction, a total of 50 in-home verif...

AI summary The text discusses survey and verification data on light bulb usage in households, noting differences between survey responses and actual verification results. It highlights that survey respondents in 2011 significantly underestimated the number of regular light bulbs, but this discrepancy was less evident in 2016. Verification visits showed a decrease in the average number of bulbs per home from 2011 to 2016, challenging the notion of an increase in bulb usage over the past five years.

r of plug-in regular light bulbs (12%, as compared to 39% in 2011), while the majority correctly estimates the number of regular outdoor light bulbs (86%, as compared to 78% five years ago). Permanent Plug-in Outdoor Estimate of Number of...

AI summary The text discusses customer perceptions of light bulb quantities, noting improvements in estimating regular and LED bulbs over time, with higher accuracy for LED bulbs. Permanent, plug-in, and outdoor light bulbs show varying levels of correct estimation between 2011 and 2016.

esidents are generally correct when estimating the number of LED bulbs in their home, with at least six in ten residents correctly estimating their permanent, plug-in and outdoor LED light bulbs. Permanent LED Plug-in LED Outdoor LED Estim...

AI summary The text discusses a 2016 study on residents' accuracy in estimating the number of LED and halogen bulbs in their homes. It shows that residents were generally accurate with LED bulbs, while they were very accurate with halogen bulbs, with at least 85% correctly estimating their number.

Residents very closely estimated the number of Halogen bulbs in their home, with at least 85 percent of residents correctly estimating their permanent, plug-in and outdoor Halogen light bulbs. Permanent Plug-in Outdoor Estimate of Number o...

AI summary The study found that 85% of residents accurately estimated the number of halogen bulbs in their homes across different categories (permanent, plug-in, and outdoor) in 2016. The methodology involved questionnaire design by CRA in collaboration with Efficiency Nova Scotia and Econoler, with pre-testing to ensure accuracy.

cotia and Econoler staff members. Prior to being finalized, the survey was pre-tested on a small number of respondents to ensure the appropriateness of the questions and response categories. This survey of a general public online panel was...

AI summary A survey conducted in 2016 by Consulting Research Associates (CRA) on energy usage in Nova Scotia involved online and in-home verification visits. The survey was pre-tested and completed by 1,008 respondents, with 50 in-home visits conducted across various regions of Nova Scotia. The data was weighted to reflect the actual distribution of residents.

sense, the research aimed to provide insight into why small businesses do or do not participate in energy efficiency programs. More specifically the research explored the following questions:  What are the costs to program Participants an...

AI summary This research aimed to understand why small businesses participate or do not participate in energy efficiency programs, focusing on the costs, benefits, barriers, and overall experience with Efficiency Nova Scotia (ENS) programs. It involved 500 telephone interviews conducted between January 30 and March 3, 2017.

curred from January 30 to March 3, 2017. Date Filed: May 30, 2018 SBA IR-16 Attachment 1, Page 4 of 81 Executive Summary The 2017 Small Business Energy Efficiency Research study commissioned by Efficiency Nova Scotia (ENS) provides insight...

AI summary A 2017 study commissioned by Efficiency Nova Scotia (ENS) examined small business participation in energy efficiency programs. It found that 25% of NSP small business clients with specific rate codes participated in ENS programs, while 75% did not. Non-participants were aware of ENS but not necessarily of its specific programs, and many had updated lighting equipment between 2011 and 2016.

va Scotia as an organization, only a smaller majority of these organizations indicate that they were specifically aware of the programs available to small businesses in the province. Of the Non-Participant organizations aware of the ENS bu...

AI summary The analysis indicates that while many non-participating organizations are aware of Efficiency Nova Scotia (ENS) business programs, only a minority have considered participation, primarily due to interest in energy savings. Improved communication could increase participation, as most organizations express a willingness to join in the future and hold a favorable view of ENS.

g conclusions are drawn from the detailed analysis of the study’s findings: One-quarter of small businesses report having participated in an Efficiency Nova Scotia business program. Using random probability sampling of small businesses wit...

AI summary The study found that 25% of small businesses with specific Nova Scotia Power rate codes participated in Efficiency Nova Scotia programs. Non-participants were generally aware of the programs, with word of mouth being the primary source of awareness. Seven in ten non-participants expressed interest in future participation.

cipants having previously considered participation in an Efficiency Nova Scotia business program, seven in ten organizations would likely participate in such a program in the future. Among Non-Participant organizations that report awarenes...

AI summary The text discusses participation rates in Efficiency Nova Scotia business programs, noting that seven in ten organizations are likely to participate in the future. It highlights that energy savings and power bill reduction are key motivators for participation, and that despite low familiarity with the programs, most organizations have a favorable opinion of Efficiency Nova Scotia.

ations The vast majority of Participant organizations made the decision to participate in an Efficiency Nova Scotia business program so as to save energy or reduce their power bill. In terms of sources of program awareness, Participant org...

AI summary Most Participant organizations joined Efficiency Nova Scotia business programs to save energy and reduce power bills. They primarily learned about the programs through ENS contact or word of mouth. Most participants experienced energy use and bill reductions, and the majority believe these outcomes met expectations.

mes resulting from program participation, six in ten organizations report having closely monitored energy consumption after taking part in an Efficiency Nova Scotia business program. Nearly all Participant organizations would recommend Eff...

AI summary The text highlights that most organizations participating in Efficiency Nova Scotia business programs would recommend them, with a variety of suggestions for improvement. However, promoting energy efficiency in communications and marketing is uncommon among participants, and organizations less inclined to participate or recommend programs are also less likely to promote energy efficiency.

omotional tool for ENS business programs. Date Filed: May 30, 2018 SBA IR-16 Attachment 1, Page 10 of 81 Detailed Analysis Incidence of ENS Program Participation One-quarter of small businesses report having participated in an Efficiency N...

AI summary The document discusses the participation rates of small businesses in Efficiency Nova Scotia (ENS) programs, noting that 24% of businesses with specific Nova Scotia Power rate codes participated. Participation is consistent across service regions, with businesses having more employees or recent lighting upgrades more likely to participate. Awareness of ENS programs is moderate, with word of mouth being the primary source of awareness among non-participants.

A small majority of Non-Participant companies are aware of Efficiency Nova Scotia business programs, with word of mouth communication representing the most common source of awareness. Prior to this study, just under six in ten (56%) Non-Pa...

AI summary The text discusses awareness of Efficiency Nova Scotia's business programs among Non-Participant companies, noting that word of mouth is the primary source of awareness. Nearly all Non-Participant organizations (95%) are aware of Efficiency Nova Scotia, with higher awareness among larger organizations and those familiar with the organization overall.

though familiarity with Efficiency Nova Scotia programs is low, nearly all Non-Participants aware of the programs offer a favourable opinion of the organization. Program Familiarity Non-Participant organizations were asked to rate their le...

AI summary The text discusses the low familiarity with Efficiency Nova Scotia (ENS) programs among non-participating organizations, though those familiar generally hold a favourable opinion of ENS. Three in ten non-participants are familiar with the programs, and 90% of those familiar have a mostly or completely favourable opinion of ENS.

notable differences in overall opinion of Efficiency Nova Scotia across the various analyzed subgroups. (Table 28) ENS Program Participants Program Participation The vast majority of Participant organizations made the decision to participa...

AI summary The text discusses the participation of organizations in Efficiency Nova Scotia (ENS) programs, highlighting that most participated to save energy or reduce power bills. Awareness of ENS programs was primarily through word of mouth or direct contact from ENS, with no notable differences across subgroups.

ous analyzed subgroups. (Table 11) Date Filed: May 30, 2018 SBA IR-16 Attachment 1, Page 18 of 81 Reasons for Participation Among those organizations that took part in one or more business programs offered by Efficiency Nova Scotia, the va...

AI summary The majority of organizations participating in Efficiency Nova Scotia's business programs cite energy savings and reduced power bills as their primary motivation. Additional reasons include environmental benefits, financial incentives, and improved comfort. Most participants also report energy savings and bill reductions as the main benefits, with some citing environmental improvements and comfort enhancements.

es arising from their Efficiency Nova Scotia program participation. Date Filed: May 30, 2018 SBA IR-16 Attachment 1, Page 22 of 81 Energy Use after Participation Among those organizations that reported a significant or modest reduction in...

AI summary The document discusses the energy use reductions reported by organizations participating in Efficiency Nova Scotia's business programs. Most participants saw reductions as expected, while some experienced less or more than anticipated. Monitoring of energy use post-participation is also addressed, with nearly 60% of participants closely monitoring consumption.

cy Nova Scotia business programs to other companies. Nearly all Participants (93%) indicate that they would definitely or probably recommend Efficiency Nova Scotia business programs. Of note, six in ten (62%) of Participants would definite...

AI summary The text discusses survey results showing that 93% of participants would recommend Efficiency Nova Scotia business programs to other companies, with 62% definitely recommending them. It also notes that some organizations would need better incentives or more information to recommend the programs. Most organizations infrequently promote energy efficiency in their communications.

HAD HEARD OF EFFICIENCY NOVA SCOTIA’S BUSINESS ENERGY SOLUTIONS, SMALL BUSINESS ENERGY SOLUTIONS PROGRAM, OR ITS BUSINESS ENERGY REBATES PROGRAM] Non-Participants: How did your business first learn of Efficiency Nova Scotia´s Business Ener...

AI summary The study involved designing and administering a questionnaire to small businesses in Nova Scotia to assess their awareness and participation in Efficiency Nova Scotia's energy programs. The questionnaire was developed with input from Efficiency Nova Scotia and pre-tested before finalization.

count rate code of 10, 11 or 21. The use of Nova Scotia Power (NSP) contact information concerning organizations in these three rate codes permitted a random sampling of these codes. In total, 250 telephone-based interviews were conducted...

AI summary This text describes a survey conducted by Nova Scotia Power (NSP) involving 250 interviews with ENS small business participants and 250 with non-participants. The survey aimed to assess participation in ENS business programs, with data weighted to represent NSP's small business clients across rate codes and regions in Nova Scotia.

sh, and Pictou); Central (the counties of Halifax, Colchester, Cumberland, and Hants); and West (the counties of Kings, Annapolis, Digby, Yarmouth, Shelburne, Queens, and Lunenburg). The Participant survey data was statistically weighted s...

AI summary The document discusses the geographic distribution of Nova Scotia Power small business clients across different regions and mentions the statistical weighting of survey data based on rate codes. It also provides details on the response rate of a survey conducted in May 2018.

y maintenance staff install or replace any lighting equipment? This includes bulbs, fixtures, occupancy sensors or other controls. DO NOT READ RESPONSES – CODE ONE ONLY 1 Yes, did have contractor/maintenance staff 2 No, did not have contra...

AI summary The text presents survey questions related to the installation and replacement of lighting equipment by contractors or maintenance staff at Nova Scotia business locations in 2015 and 2016. The questions aim to collect precise data on the number of locations where such activities occurred.

Don’t recall/Never heard of any of these programs POSE Q.11a TO PARTICIPANTS ONLY 98 Don’t know/No answer 99 Other [SPECIFY: ] 11a. [POSE Q.11a ONLY TO PARTICIPANTS WHO RESPONDED WITH CODE 97 IN Q.11] [STATE THE FOLLOWING IF RESPONDENT IS...

AI summary The text outlines survey questions related to participation in Efficiency Nova Scotia (ENS) programs, targeting respondents who previously participated or considered participation. It includes response options and instructions for handling different types of responses.

Always 2 Usually 3 Sometimes 4 Rarely, or 5 Never VOLUNTEERED 8 Don’t know/No answer 26. [POSE Q.26 TO EVERYONE] How likely is your company to participate in any of Efficiency Nova Scotia’s business programs in the future? Would you say yo...

AI summary The text includes survey questions about participation in Efficiency Nova Scotia’s business programs and awareness of the organization. It asks respondents to rate their likelihood of future participation and their familiarity with and opinion of Efficiency Nova Scotia’s programs.

0 2 5 4 5 2 4 4 Don't know/No answer 2 1 2 4 2 3 0 1 3 0 9 1 0 1 3 4 0 2 3 2 WEIGHTED SAMPLE SIZE (#) 268 148 58 62 192 65 11 153 111 215 52 177 76 81 187 169 44 62 151 117 UNWEIGHTED SAMPLE SIZE (#) 250 121 59 70 126 75 49 125 119 195 54...

AI summary The text presents statistical data from a survey, including weighted and unweighted sample sizes, and percentages related to location information. It also references a document filed by Corporate Research Associates Inc. in 2017 and includes a case reference [ENS001-1054].

187 169 44 62 151 117 UNWEIGHTED SAMPLE SIZE (#) 250 121 59 70 126 75 49 125 119 195 54 164 69 75 175 170 40 45 143 106 6 Corporate Research Associates Inc., 2017 [ENS001-1054] Date Filed: May 30, 2018 SBA IR-16 Attachment 1, Page 52 of 81...

AI summary This table from the 2017 SBES Study asks non-participating small businesses if they have ever participated in Efficiency Nova Scotia programs, such as the Business Energy Rebates Program or the Business Energy Solutions Program.

169 44 62 151 117 UNWEIGHTED SAMPLE SIZE (#) 250 121 59 70 126 75 49 125 119 195 54 164 69 75 175 170 40 45 143 106 7 Corporate Research Associates Inc., 2017 [ENS001-1054] Date Filed: May 30, 2018 SBA IR-16 Attachment 1, Page 53 of 81 EFF...

AI summary The document includes a table from a 2017 study conducted by Corporate Research Associates Inc. on non-participants in Efficiency Nova Scotia's programs. The table includes a question asking if respondents had ever heard of Efficiency Nova Scotia prior to the survey.

2017 SBES Study - Non-Participants TABLE 10a: [ASK IF 'NO' OR 'DON'T KNOW' IN Q10] Prior to today, had you ever heard of Efficiency Nova Scotia? NUMBER OF LIGHTING EQUIPMENT FAMILIARITY WITH AWARE OF ENS NSPI REGION NSPI RATE CODE NUMBER O...

AI summary The text presents data from a 2017 SBES Study on non-participants, specifically focusing on their familiarity with Efficiency Nova Scotia. The table shows that a majority (89%) of respondents had heard of ENS, while 11% had not. The data is segmented by region, rate code, and other factors.

60 44 87 19 70 32 7 100 67 19 21 0 106 TABLE 10a: [TOTAL SAMPLE] Prior to today, had you ever heard of Efficiency Nova Scotia? NUMBER OF LIGHTING EQUIPMENT FAMILIARITY WITH AWARE OF ENS NSPI REGION NSPI RATE CODE NUMBER OF FTEs LOCATION ST...

AI summary This table presents survey data on prior awareness of Efficiency Nova Scotia (ENS) among respondents, including breakdowns by region, rate code, and number of full-time employees. The data indicates high familiarity with ENS, with most respondents having heard of it before.

143 70 27 46 68 45 30 65 75 108 35 94 37 68 75 103 21 24 143 0 9 Corporate Research Associates Inc., 2017 [ENS001-1054] Date Filed: May 30, 2018 SBA IR-16 Attachment 1, Page 55 of 81 EFFICIENCY NOVA SCOTIA CORPORATION 2017 SBES Study - Non...

AI summary The text presents a table from a 2017 study by Corporate Research Associates Inc. on non-participants in Efficiency Nova Scotia's business energy efficiency programs. It includes a question asking if companies have ever considered participating in these programs.

42 59 151 104 UNWEIGHTED SAMPLE SIZE (#) 239 119 56 64 119 72 48 116 118 188 51 157 67 75 164 163 39 43 143 95 TABLE 13: TOTAL MENTIONS [ASK IF 'YES' IN Q12] What is the single most important reason why your company considered participatin...

AI summary The text presents a table with sample sizes and a question regarding the most important reason for participating in Efficiency Nova Scotia's business energy programs, indicating a focus on customer research and energy efficiency initiatives.

NUMBER OF LIGHTING EQUIPMENT FAMILIARITY WITH AWARE OF ENS NSPI REGION NSPI RATE CODE NUMBER OF FTEs LOCATION STATUS OVERALL LOCATIONS INSTALLED? ENSC PROGRAMS? Central Eastern Western 10 11 21 1-5 6+ 1 2+ Yes No Familiar Not familiar Own...

AI summary The text presents survey data on the familiarity and awareness of Efficiency Nova Scotia (ENS) programs among different regions and employee counts. It highlights that a significant portion of respondents are not aware of ENS programs or have not considered them, with various reasons provided such as lack of information, company size, and perceived energy efficiency.

le nor unfavourable 3 3 6 0 2 4 6 4 1 4 0 3 3 2 4 3 0 3 3 4 Don't know/Not sure 2 2 1 1 0 5 9 2 2 2 0 2 1 0 3 2 0 1 2 0 WEIGHTED SAMPLE SIZE (#) 178 100 37 41 125 46 8 91 85 141 38 118 50 81 97 111 31 42 131 46 UNWEIGHTED SAMPLE SIZE (#) 1...

AI summary The text presents statistical data related to customer perceptions and survey responses, including weighted and unweighted sample sizes, percentages of favorable and unfavorable responses, and a reference to a report by Corporate Research Associates Inc. from 2017. The data is likely part of a regulatory proceeding related to energy efficiency programs in Nova Scotia.

IZE (#) 268 148 58 62 192 65 11 153 111 215 52 177 76 81 187 169 44 62 151 117 UNWEIGHTED SAMPLE SIZE (#) 250 121 59 70 126 75 49 125 119 195 54 164 69 75 175 170 40 45 143 106 15 Corporate Research Associates Inc., 2017 [ENS001-1054] Date...

AI summary The text presents a table from a study on non-participants in the Efficiency Nova Scotia Corporation's 2017 SBES Study, focusing on the primary business sector or industry of the company. It includes sample sizes and mentions the date of filing and the source of the data.

170 74 121 55 90 157 175 73 30 167 163 84 112 137 84 161 180 40 33 68 67 MEAN 13.8 17.7 12.4 10.8 17.6 15.5 2.6 22.8 10.1 24.7 23.8 12.9 14.2 13.1 13.3 14.4 14.3 13.8 14.8 15.3 12.4 12.3 14.5 MEDIAN 6.0 9.0 6.0 4.0 10.0 9.0 2.0 15.0 6.0 10...

AI summary The document presents statistical data related to business locations in Nova Scotia, with a focus on the number of locations held by various organizations. It includes mean, median, and note on data exclusions, as well as a reference to a study conducted by Corporate Research Associates Inc. in 2017.

0 1 1 0 0 0 1 Received direct mail from Efficiency Nova 0 1 0 0 1 0 0 1 1 0 3 0 1 0 1 0 0 1 1 0 0 0 0 Scotia Other 11 12 10 9 12 9 4 15 8 19 9 9 13 7 15 7 12 10 11 19 5 13 9 14 16 13 16 12 13 14 15 14 15 18 14 14 15 8 19 15 15 12 22 17 13...

AI summary The text includes a table with data on sample sizes and a reference to a study conducted by Corporate Research Associates Inc. in 2017. It also references a document labeled 'ENS001-1054' and a page number from 'SBA IR-16 Attachment 1'.

5 6 5 3 8 4 5 5 4 7 3 4 4 8 7 4 4 5 6 6 2 3 4 2 6 0 1 2 2 3 0 1 4 3 2 2 2 1 3 2 2 1 2 6 3 0 WEIGHTED SAMPLE SIZE (#) 250 76 169 132 112 6 103 144 174 73 31 169 155 93 114 134 77 167 169 42 42 66 64 UNWEIGHTED SAMPLE SIZE (#) 250 76 170 74...

AI summary The document presents a table from a 2017 study conducted by Corporate Research Associates Inc. on Efficiency Nova Scotia Corporation, including weighted and unweighted sample sizes across various categories. The table is referenced as part of a proceeding and is identified with the citation [ENS001-1054].

NUMBER OF NUMBER OF FUTURE PCT OF BUDGET REGION NSPI RATE CODE ENERGY USE RECOMMEND ENSC OPINION OF ENSC LOCATION STATUS FTEs LOCATIONS PARTICIPATION SPENT ON ENERGY OVERALL Halifax Rest of Sig LT sig LT LT Comp LT comp 5% or 6% or 10 11 2...

AI summary The text presents survey data on customer preferences regarding energy savings and environmental friendliness across different regions and locations in Nova Scotia. It includes statistics on the number of respondents and their preferences for reducing power bills and being environmentally friendly.

9 9 10 4 16 11 6 11 8 13 3 8 10 8 14 6 9 9 10 9 7 8 7 2 6 0 1 2 2 3 0 1 4 3 2 2 2 1 3 2 2 1 2 6 3 0 WEIGHTED SAMPLE SIZE (#) 250 76 169 132 112 6 103 144 174 73 31 169 155 93 114 134 77 167 169 42 42 66 64 UNWEIGHTED SAMPLE SIZE (#) 250 76...

AI summary This chunk presents data from a study conducted by Corporate Research Associates Inc. in 2017, titled '2017 SBES Study - Participants,' with reference number [ENS001-1054]. The data includes weighted and unweighted sample sizes across various categories, though the specific context or purpose of the study is not detailed in the provided text.

0 power bill Other 11 11 10 9 12 7 8 12 12 9 6 10 9 13 12 10 11 11 8 26 11 13 13 None/Did not see any benefits 5 0 7 5 3 7 7 3 3 9 0 3 2 8 4 5 2 3 3 7 13 1 6 5 4 5 7 4 0 5 6 6 5 0 4 3 10 2 7 1 8 4 4 11 5 0 WEIGHTED SAMPLE SIZE (#) 250 76 1...

AI summary The text presents statistical data regarding power bill perceptions, including responses about benefits and weighted/unweighted sample sizes. It references a study conducted by Corporate Research Associates Inc. in 2017 and includes a citation to ENS001-1054.

17 10 None/Did not experience any challenges 58 55 60 58 59 60 59 58 60 55 72 58 59 58 60 58 73 52 62 61 39 61 51 4 5 2 5 2 2 5 3 4 2 0 4 4 4 2 3 1 5 2 4 9 3 2 WEIGHTED SAMPLE SIZE (#) 250 76 169 132 112 6 103 144 174 73 31 169 155 93 114...

AI summary The text presents data from a 2017 study by Corporate Research Associates Inc. on Efficiency Nova Scotia Corporation participants, including weighted and unweighted sample sizes across various categories. The data appears to be part of a regulatory proceeding document.

97 94 90 100 91 98 83 100 88 99 91 94 96 80 92 91 % Probably not/Definitely not 7 7 7 7 7 5 11 3 6 7 0 9 2 15 0 12 1 8 6 4 15 8 9 14 Corporate Research Associates Inc., 2017 [ENS001-1054] Date Filed: May 30, 2018 SBA IR-16 Attachment 1, Pa...

AI summary The text presents a table from a 2017 SBES Study, asking participants about their overall opinion of Efficiency Nova Scotia. The table includes percentages of respondents who answered 'Probably not/Definitely not' to the question. The data reflects participant feedback on the organization's performance.

74 121 55 90 157 175 73 30 167 163 84 112 137 84 161 180 40 33 68 67 16 Corporate Research Associates Inc., 2017 [ENS001-1054] Date Filed: May 30, 2018 SBA IR-16 Attachment 1, Page 79 of 81 EFFICIENCY NOVA SCOTIA CORPORATION 2017 SBES Stud...

AI summary The text provides a table from a study conducted by Corporate Research Associates Inc. in 2017, titled '2017 SBES Study - Participants,' which includes data on business sectors and industries. The table is part of a document filed on May 30, 2018, and is referenced as [ENS001-1054].

ot participate prior to 2017') in Q8, or Code 8 ('Don't know/No answer') in Q8, or Code 2 ('No, has not participated in any of these programs') in Q9, or Code 8 ('Don't know/No answer') in Q9 NUMBER OF LIGHTING EQUIPMENT NSPI REGION NSPI R...

AI summary The text presents data on participant and non-participant responses to surveys related to energy efficiency programs, including regional distribution, number of FTEs, and lighting equipment installation status. It also cites a report by Corporate Research Associates Inc. from 2017 and references a document labeled [ENS001-1054].

and tables that review BES and SBES participation numbers from 2014-2016. Since SBES (and its predecessor BES) underwent substantial change in 2015, reliable trends are not yet established. Figure 1 and Table 2, below, are intended to prov...

AI summary The text discusses participation numbers in the Small Business Energy Survey (SBES) and its predecessor, the Business Energy Solutions (BES), from 2014-2016. It notes that due to changes in 2015, reliable trends are not yet established. Figures and tables provide context on the number of NS Power accounts within and outside the Small Business Advocate (SBA)'s purview based on annual electricity consumption.

SMALL BUSINESS ENERGY STUDY structure and a concerted effort by SBES staff to overcome participation barriers including access to information. Figure 17 demonstrates SBES participation by number of projects, businesses, and facilities, whi...

AI summary The text discusses the Small Business Energy Survey (SBES) and provides visual data on participation by projects, businesses, and facilities across different rate classes. It includes figures that break down participation and project completion rates over time.

needs of the market by researching and launching new products, modifying incentive levels based on product prices, and monitoring codes and standards. 3.2.3 Barriers to Participation As part of its evaluation process, ENS’s external evalua...

AI summary The document discusses Efficiency Nova Scotia's (ENS) efforts to address barriers to participation in the Business Energy Rebates (BER) program through participant feedback and mitigation strategies, as outlined in Table 3.

feedback on financial support is generally positive. Lack of Information: BER staff serve as ambassadors to promote By continuing to highlight Participants may not energy efficiency. the benefits and costs of understand the energy efficien...

AI summary Feedback on financial support for energy efficiency programs is generally positive. However, participants may not fully understand the costs, benefits, and appropriateness of energy efficiency projects for their business. Efforts are being made to increase awareness through marketing and educational materials.

their newsletters and/or shared them on social media. ENS has also met with various groups, including TIANS, the Halifax Partnership’s Small Business Action Team, and the Small Business Network (Access the Best) to explore how ENS and thes...

AI summary Efficiency Nova Scotia (ENS) utilizes various outreach methods, including newsletters, social media, direct mail, print media, press releases, and digital marketing, to raise awareness of its small business energy efficiency programs. ENS has also engaged with local groups and organizations to better meet the needs of small businesses.

ollowing comments. Recommendation Text: 1. Efficiency Nova Scotia should take steps to build greater awareness of Small Business Energy Solutions and Business Energy Rebates. Despite the fact that ENS has been in existence only a few years...

AI summary The recommendation suggests that Efficiency Nova Scotia (ENS) should increase awareness of its Small Business Energy Solutions and Business Energy Rebates programs to boost participation among small businesses. Current research shows that while there is already a good level of participation, many non-participants cite a lack of awareness as the main barrier to engagement.

The Custom component of the Custom Incentives program generated 21.0 GWh of net 4 incremental energy savings and 3.6 MW of net peak demand savings in 2017 from 78 5 projects. 6 7 The Custom component comprises three separate services: Retr...

AI summary The Custom Incentives program generated significant energy and peak demand savings in 2017, with the Retrofit service contributing the majority of savings. The program includes Retrofit, Building Optimization, and New Construction services, with a 55% increase in project initiations compared to 2016. HVAC, compressed air, and refrigeration were the main contributors to savings in the Retrofit service.

2017 Enabling Strategies categories included: 13 • Education and Outreach; 14 • Development and Research; and 15 • Other Enabling Strategies. 16 17 1.5.1 Education and Outreach 18 19 Education and Outreach strategies in 2017 focused on enc...

AI summary In 2017, Efficiency Nova Scotia (ENS) focused on education and outreach as part of its Enabling Strategies, increasing social media engagement and media mentions. ENS was featured in various publications, highlighting partnerships with Nova Scotia businesses and municipalities.

5.2 32.5 380.3 5.1 0.160 0.014 62,339 17,900 21.2 Business, Nonprofit, and Institutional Programs Custom Incentives 6.1 34.3 427.2 3.6 0.176 0.014 35,761 147 22.4 Custom 5.3 30.1 414.8 3.2 0.176 0.013 not avail. not avail. 19.6 Energy Mana...

AI summary The text presents a table with numerical data related to business, nonprofit, and institutional programs, including custom incentives, energy management systems, and strategic energy management. It includes metrics such as participation numbers, costs, and program effectiveness.

Custom Incentives 4.0 25.9 329.5 2.6 0.156 0.012 35,052 - - 16.9 25.4 Custom 3.6 21.6 325.2 2.3 0.168 0.011 not avail. 80 Projects 14.1 not avail. Energy Management Information 0.3 2.0 2.0 0.1 0.131 0.132 not avail. 7 Participants 1.3 not...

AI summary The text provides data related to various energy efficiency programs, including Custom Incentives, Energy Management Information Systems, Strategic Energy Management, Direct Installation, Small Business Energy Solutions, and BNI Total. It includes metrics such as costs, participation numbers, and other program-specific details.

Custom Incentives 4.2 22.4 320.2 3.9 0.188 0.013 35,448 - - 14.6 23.4 Custom 3.7 21.0 316.1 3.6 0.177 0.012 not avail. 78 Projects 13.7 not avail. Energy Management 0.2 1.4 4.1 0.3 0.130 0.044 not avail. 7 Participants 0.9 not avail. Infor...

AI summary The text presents data on various energy efficiency and incentive programs, including metrics such as participation numbers, costs, and program-specific outcomes. It lists programs like Custom Incentives, Energy Management, and Small Business Energy Solutions, along with associated figures and performance indicators.

7.8 50.6 593.9 7.9 0.154 0.013 61,979 20,800 33.0 Business, Nonprofit, and Institutional Programs Custom Incentives 5.1 25.8 366.9 4.5 0.198 0.014 35,603 111 16.9 Custom 4.2 24.2 362.1 4.2 0.174 0.012 not avail. not avail. 15.8 Energy Mana...

AI summary The text presents numerical data related to various energy programs, including Custom Incentives, Energy Management Information Systems, and Direct Installation, with metrics such as participation numbers, costs, and program impacts.