E-3E1 (NSPI) RIRs to IR-1 to IR-69
40 passages
1 3.2 Recommendation 2 2 3 3.2.1 Recommendation 2 a) 4 EfficiencyOne is supportive of maintaining up-to-date customer and technology 5 research for its energy efficiency measures, especially those with high levels of 6 annual expenditure....
AI summary EfficiencyOne supports maintaining up-to-date customer and technology research for its energy efficiency measures but acknowledges financial and resource challenges. It will quantify the impacts of research frequencies and report findings in its Q3 Report, while committing to specific research activities in 2016 and planning for 2017-2018.
EfficiencyOne commits to developing a market research plan for 2017-2018 27 prior to the end of the 2016 calendar year to address CLEAResult’s 28 recommendations. 29 30 EfficiencyOne is currently determining the best approach for conductin...
AI summary EfficiencyOne is committed to developing a market research plan for 2017-2018 to address CLEAResult’s recommendations. The plan is to be finalized by the end of 2016, with options for technology and market penetration research under consideration.
y efficiency programs However, there are some key considerations and processes that should be used when conducting incentive-setting exercises to determine the value of a potential incentive. Customer Research A critical component of deter...
AI summary The text discusses the importance of customer research in setting incentives for energy efficiency programs, emphasizing the need to gather input from potential customers to understand their price points and barriers. It highlights the principal-agent problem, particularly in rental units, where tenants and landlords have conflicting motivations and responsibilities.
Factors that can Place Upwards Pressure on Factors that can Place Downwards Pressure Component Incentive Rates on Incentive Rates Customers indicate that the incentive is not Customers indicate that the incentive offer sufficient to mo...
AI summary The document discusses factors influencing incentive rates for energy efficiency programs. Customer research highlights that insufficient incentives may deter participation, while increased awareness or attractive offers can boost engagement. Technology research indicates that rising costs could increase incentives, whereas falling costs or higher market penetration may reduce them.
Most jurisdictions studied undertake PG&E holds periodic non-residential focus groups used to Program administrators perform customer research (either primary or gather customer barriers and required incentives for periodic studies with ke...
AI summary The text discusses how various jurisdictions, including PG&E, The Energy Trust of Oregon, and Efficiency Vermont, conduct customer research and market analysis to understand motivations and barriers to participation in energy efficiency programs, as well as the impact of incentives on customer behavior.
on participant behaviour proposition. Efficiency Vermont outlines this information in the Draft Product Brief document. BC Hydro conducts primary research such as one-on-one The program evaluation process can consultations for larger custo...
AI summary The text discusses participant behavior in energy efficiency programs, highlighting Efficiency Vermont's use of a Draft Product Brief and BC Hydro's approach of conducting one-on-one consultations for larger customers to understand awareness, barriers, and purchase decisions. It also mentions the importance of program evaluation as a means to perform this research, particularly for new measures.
is involves testing the product Provide feedback on program prototype with customers and key stakeholders before delivery strategies launch. Determine how incentive rates in market will alter their business strategies Table 3: Research...
AI summary The text discusses engaging customers and key stakeholders in testing a product prototype and gathering feedback before launch. It also mentions analyzing how incentive rates in the market may affect business strategies.
cial fluorescent technology and commercial Variable Frequency Drive (VFD) technology are kept up to date by conducting customer and technology research. b) Further support technology research by implementing a TRM approach. The energy savi...
AI summary The text discusses the need to keep research on fluorescent and VFD technologies up to date, the implementation of a TRM approach for energy savings and cost-effectiveness metrics, and the development of a consolidated calculator for incentive-level setting. It also outlines the adoption of an incentive-setting methodology for program financial simulation.
We change the way people use energy™ Date Filed: March 29, 2019 NS Power IR-15 Attachment 1 Page 56 of 206 GENERAL PRINCIPLES FOR INCENTIVE RATE SETTING Based on CLEAResult’s experience and research on best practices, it is recommended tha...
AI summary The text outlines general principles for incentive rate setting, emphasizing the importance of understanding customer motivations, technology savings, supply chain considerations, financial impacts, and jurisdictional benchmarking. It highlights the use of price sensitivity research and conjoint analysis for high-value incentive expenditures.
so that the analysis can be conducted by different consumer segments. 23 https://rmsbunkerblog.wordpress.com/2010/09/09/understanding-the-van-westendorp-pricing-model-market-research-in- central-ny-syracuse-upstate-new_york-surveys/ 41 We...
AI summary The text discusses the use of Price Sensitivity Research and Conjoint Analysis for setting incentive levels, particularly for expenditures over $400,000 annually. It notes that EfficiencyOne already conducts much of the required research and suggests leveraging existing efforts rather than conducting new, highly sophisticated research.
GENERAL PORTFOLIO SUMMARY FOR CURRENT AND RECOMMENDED ACTIVITIES General Principle Current Activities Recommended Activities Currently, EfficiencyOne uses four different EfficiencyOne should continue these current activities. methods to...
AI summary The document outlines current and recommended activities for EfficiencyOne, focusing on understanding customer motivation and barriers to participation in energy efficiency programs. Current methods include market research, annual surveys, and active program management. Recommended activities include introducing an annual survey on key customer and technology combinations and studying specific technologies with high participation or potential.
involves customer feedback and If any measures or technologies could lead to a large annual incentive Understand Customer CSAT/QA surveys; and expenditure (over $400,000 over multiple years), it may be worth conducting Motivation and Bar...
AI summary The text emphasizes the importance of understanding customer motivation and barriers to participation in energy programs, particularly in light of rising electricity prices. It suggests conducting research such as CSAT/QA surveys, specialized program design studies, and price sensitivity analyses to better address affordability concerns and improve customer engagement.
49 Date Filed: March 29, 2019 NS Power IR-15 Attachment 1 Page 66 of 206 The priority for ensuring information is updated to account for the four principles is based on the relevance of the research at hand. For example, if EfficiencyOne h...
AI summary The text discusses the importance of updating information based on research relevance and outlines a formal and documented process for setting incentives. It suggests that existing research may not need to be repeated if it is recent and relevant, and emphasizes the need for a structured approach to incentive setting.
customer research? details of the research? research? 1) What is the retail price? 2) What is the penetration? 1) When was the 3) What is the incremental last research done? 2) Is there updated cost? 2) What were the No Yes technology rese...
AI summary The text outlines questions related to customer research, including the retail price, penetration, incremental costs, expected savings, and NTG. It also inquires about the timing and details of previous research, as well as supply chain and technology research. A financial impact analysis is mentioned.
understanding of the stock of different technologies in the residential sector, some of which are associated with the Instant Savings program. For Instant Savings, EfficiencyOne gains an understanding of customer motivations and Conduct...
AI summary The document discusses the Instant Savings program and how EfficiencyOne understands customer motivations and barriers through market research and program evaluation. Annual surveys and price sensitivity research are conducted to assess participation and identify free ridership and spillover savings.
For the Custom Program, EfficiencyOne gains an Market research should continue to be conducted, especially for understanding of customer motivations and barriers through: areas that are underperforming in terms of participation. From t...
AI summary The document discusses the need for continued market research, program management, benchmarking, and evaluation for EfficiencyOne's Custom Program, particularly focusing on understanding customer motivations and barriers in underperforming areas and the large commercial and industrial sector.
For the Business Energy Rebates Program, EfficiencyOne gains an understanding of Continue to conduct the market research, especially customer motivations and barriers through: for areas where participation is underperforming. From the...
AI summary The text discusses the Business Energy Rebates Program managed by EfficiencyOne, emphasizing the importance of continuing market research, program management, benchmarking, and evaluation to understand customer motivations and barriers, particularly in areas with underperforming participation.
General Principle Current Activities Recommended Activities For the Home Energy Assessment Program, EfficiencyOne gains an understanding of customer motivations and barriers It is recommended that market through the following activities:...
AI summary The Home Energy Assessment Program is being evaluated through market research, program management, benchmarking, and evaluation. It is recommended that ongoing market research continue, especially in underperforming areas, to better understand customer motivations and barriers.
for new measures) and program Barriers for EfficiencyOne conducted demographic research to understand the characteristics of the general population, program evaluation. Participation participants and non-participants. Ongoing Program Manag...
AI summary EfficiencyOne conducts demographic research and program evaluation to understand participation barriers and motivations. The program benchmarks incentives against a federal program that was discontinued in 2012, leading to reduced participation. Annual evaluations assess free ridership and spillover savings.
e existing, ongoing market research and reporting activities to gather market insights. Example data source(s): quarterly market research such as the Quarterly Attitudes and 1 See: Marketing Evaluation 2016/17 Final Report for a detailed d...
AI summary The document outlines the need for ongoing market research and evaluation of marketing activities, including surveys, interviews, and best practices reviews, to ensure the ENS marketing team remains aligned with its long-term goals.
ts. We also recommend ENS conduct brief interviews with its BDMs and ESAs in future years to take maximum advantage of their knowledge from working directly with customers. Because ENS’s Efficiency Trade Network (ETN) is still in its early...
AI summary The text recommends that ENS conduct interviews with BDMs and ESAs to leverage their customer insights, while delaying interviews with ETN partners until the network is more established. It also suggests coordinating marketing evaluations with ongoing research to reduce respondent burden and improve survey efficiency.
For BNI and residential program participants: coordinate with program evaluators to insert marketing-related questions into program participant surveys For the general population of BNI and residential customers: coordinate with ENS’s...
AI summary The text outlines actions to be taken for BNI and residential program participants, including the insertion of marketing-related questions into surveys, coordination with ENS’s market research, and alignment with focus group research conducted by ENS’s marketing team.
feedback mechanism works well; requested changes and updates are promptly addressed; high overall user satisfaction system facilitates cross-marketing efforts Table 3. Brief Interviews Estimated Suggested Timeframe Target Sample Population...
AI summary The feedback mechanism is effective, with changes and updates being promptly addressed and high user satisfaction. The system also supports cross-marketing efforts. Table 3 outlines brief interviews with ENS BDMs and ESAs, focusing on customer awareness, program inquiries, and marketing campaign effectiveness.
subsequent evaluations team lead) • Customers perceive ENS as trusted advisor Participant ≈ 130 Res 10 Res • Awareness of and attendance at trainings Coordinated with regular trade market research and/or ≈ 170 BNI 10 BNI • ENS viewed as co...
AI summary The text highlights customer perception of ENS as a trusted advisor, with approximately 130 residential and 170 BNI participants involved. It also mentions awareness of trainings and coordination with market research and program evaluations.
Table 4. Surveys Estimated Sample Target Group Population Stratification Representative Indicators / Evaluation Questions Suggested Timeframe Size Size Nonparticipant trade allies (contractors, • Changes in awareness and knowledge of ENS a...
AI summary The table outlines surveys targeting nonparticipant trade allies and BNI participants, focusing on awareness, knowledge, and participation in ENS programs, with suggested timeframes aligned with market research and program evaluations.
program evaluations • Perception of ENS as trusted advisor Coordinated with regular BNI • Changes in awareness of ENS and its programs over time > 31,000 TBD TBD market research and/or nonparticipants • Perception of ENS as trusted advisor...
AI summary The text discusses program evaluations focusing on perceptions of ENS as a trusted advisor, changes in awareness of ENS and its programs over time, and sources of information about ENS programs. It also mentions participation in multiple programs and the coordination with market research and program surveys.
on of ENS as trusted advisor program evaluations • Sources of information about ENS and its programs Residential: general Coordinated with regular > 400,000 68 per • Changes in awareness of ENS and its programs over time population TBD mar...
AI summary The text discusses the evaluation of ENS programs, including awareness of ENS and its programs over time, perception of ENS as a trusted advisor, and sources of information about ENS and its programs.
Table 5. Focus Groups Estimated Suggested Timeframe Sample Target Group Population Stratification Representative Indicators / Evaluation Questions Size Size • Marketing materials consistently demonstrate compelling Coordinated with regular...
AI summary The document includes a table outlining focus groups for residential customers and BNI customers, with details on target population, stratification, and evaluation questions related to marketing materials. A date of March 29, 2019, is noted as the filing date.
vity’s outputs, short-term outcomes, and medium-term outcomes. ENS may opt to conduct informal check-ins in lieu of the formal in-depth interviews shown in Table 6, Table 7, and Table 8. Since ENS enhanced or refreshed many of its marketin...
AI summary The text discusses ENS's approach to evaluating the effectiveness of its marketing tools, processes, and campaign delivery methods, particularly following enhancements made in 2017. It suggests using consistent indicators across evaluations to track improvements and identify areas needing refinement.
materials across channels and platforms • IDIs with marketing managers and staff • Focus groups with residential and BNI customers Customers aware of ENS and • Percent of customers aware of ENS; changes from prior years • Surveys of reside...
AI summary The text discusses customer awareness and engagement with Energy Nova Scotia (ENS) programs, including metrics such as customer awareness, web page views, click-through rates, and customer self-reported likelihood of pursuing programs based on marketing messaging.
• Customer self-reported likelihood of pursuing programs based on response to marketing campaigns messaging; changes over time • Focus groups with residential and BNI customers Date Filed: March 29, 2019 NS Power IR-15 Attachment 2 Page 27...
AI summary The text outlines evaluation indicators and data collection approaches, focusing on customer self-reported likelihood of program participation based on marketing messaging and insights from focus groups with residential and BNI customers.
Indicators / Evaluation Questions Data Sources & Collection Approaches (Desired Output/ Outcome) Marketing connects • Web page views initiated from emailed links; changes over time • Google Analytics customers to ENS programs; • Click-thro...
AI summary The text outlines evaluation questions and data sources for assessing the effectiveness of marketing efforts in connecting customers to Energy Nova Scotia (ENS) programs. Metrics include web analytics, customer engagement, and program participation data.
Stakeholders (e.g., trade • Percentages of participant and nonparticipant trade allies (and • Baseline surveys of trade ally (and other allies) aware of and other stakeholders) aware of programs; changes over time stakeholders) understand...
AI summary The text outlines methods for evaluating stakeholder awareness and engagement with ENS programs, including surveys, interviews, and training attendance metrics. It focuses on tracking changes over time and identifying common errors in program submissions.
DIs with program staff • Short-answer interviews with BDMs Customers more aware of • Number and percent of participants reporting they are aware and • Surveys of participants and knowledgeable about knowledgeable about energy and programs;...
AI summary The text outlines medium-term outcomes related to customer awareness and participation in energy programs. It highlights metrics such as the number of participants and nonparticipants who are aware of energy use and ENS programs, as well as participation in multiple programs over time.
customer database • Surveys of participants Customers value ENS • Number and percent of participants reporting ENS is credible, • Surveys/short-answer interviews with trustworthy, and informative; changes over time ESAs • Number and percen...
AI summary The text outlines methods for evaluating customer perceptions of ENS, including surveys of participants and nonparticipants, interviews with ESAs, and reviews of comments submitted to ESAs, focusing on trustworthiness and credibility over time.
• Surveys of participants • Surveys of nonparticipants Customers share experiences • Number and percent of participants reporting they learned of • Surveys of participants and refer friends and family program through family/friends; change...
AI summary The text outlines data collection methods for evaluating program participation and stakeholder engagement, including surveys of participants and nonparticipants, program databases, and interviews with program staff. It focuses on tracking changes in participant awareness and engagement over time.
cation. To improve outreach to the agriculture sector, ENS created an OEM position and marketing is working with the agriculture BDM to identify groups who would benefit from presentations, to identify the typical customer journey, and t...
AI summary ENS has created an OEM position and is collaborating with the agriculture BDM to improve outreach to the agriculture sector. However, alignment between the BD team and marketing efforts is needed, with a focus on BNI customer insights. Market research is suggested to better understand BNI markets and improve participation.
keting team to help the BDMs broaden their reach in specific target markets, or the BD team can supply content, insights, and stories for BNI marketing. Recommendation 1-2: Ensure the BD and marketing teams continue to collaborate and prov...
AI summary The document discusses the need for collaboration between the BD and marketing teams to enhance outreach strategies for the BNI sector. It highlights the BD team's proactive efforts in identifying underserved markets and improving service in specific verticals.
d project opportunities? Q16. Is there any difference in how you work with Efficiency Trade Network (ETN) partners and partners who are not part of the ETN? Q17. What, if anything, could improve the collaboration between BDMs and these pro...
AI summary The text includes a series of questions about customer outreach, project collaboration, and program engagement, focusing on how Efficiency Trade Network (ETN) partners are treated differently from non-ETN partners, outreach strategies, customer segmentation, and the prioritization of outreach efforts.
ement for Electricity Efficiency and Conservation Activities between E1 and Nova Scotia Power Inc. (DSM 2020- 2022) M09096 (E-ENS-R-19) E1 Responses to Nova Scotia Power Inc. (NS Power) NON-CONFIDENTIAL 1 (k) In-service date 2 3 (l) Custom...
AI summary EfficiencyOne responds to Nova Scotia Power Inc. regarding the in-service date and customer payback period for energy efficiency projects. EfficiencyOne argues that the request for individual customer-specific information is not relevant to the approval of the DSM Resource Plan and raises concerns about customer privacy.
E-52018 DSM Evaluation Reports
30 passages
2.2 Surveys Using contact information provided by ENS, CRA conducted phone surveys with participants, as well as an intercept survey with purchasers of light-emitting diode (LED) lamps and fixtures at retail stores.
AI summary CRA conducted phone surveys with ENS participants and intercept surveys with LED lamp purchasers at retail stores to gather data.
Phone Surveys Between September and December 2018, CRA conducted phone surveys with participants of four program components. The contents of the surveys varied from one program component to another. The surveys were used to collect informa...
AI summary CRA conducted phone surveys between September and December 2018 with participants of four program components to gather data on participation motivations, barriers, satisfaction, recommendations, free-ridership, demographics, and program effectiveness, focusing on energy efficiency initiatives managed by ENS.
Intercept Survey As part of the Instant Savings evaluation, an in-store intercept survey was conducted with participants who purchased eligible LED lamps and fixtures. The in-store interviews were conducted throughout the 2018 fall campaig...
AI summary An intercept survey was conducted during the 2018 fall campaign to evaluate Instant Savings, focusing on LED purchases, consumer awareness, and free-ridership. The survey involved 194 participants across five retail chains, gathering insights on product usage, program awareness, and in-store experiences.
Participant Survey A participant intercept survey was conducted by CRA staff in Halifax with 163 consumers who purchased qualifying LED lamps and 31 who purchased LED fixtures during the fall campaign, for a total of 194 survey participant...
AI summary A participant intercept survey was conducted by CRA staff in Halifax during the 2018 fall campaign, gathering feedback from 194 participants who purchased LED lamps and fixtures. The survey covered topics such as Instant Savings awareness, ENS awareness, and consumer experiences with LED products.
S3b. What was the most important reason you were satisfied with the program overall? Reasons for Being Satisfied with ARet 2016 2018 Sample Size 182 194 Convenient/Easy to get rid of appliance 69% 66% Good service 29% 32% Appliance was dis...
AI summary The text presents survey data on customer satisfaction with the Appliance Retirement (ARET) program, highlighting reasons for satisfaction such as convenience, service quality, and proper disposal of appliances. It also includes data on how customers booked appliance pick-up appointments and their satisfaction with the online booking portal.
D1. What type of residence do you live in? Type of Home 2015 2016 2018 Sample Size 200 198 200 Detached single-family home 88% 85% 85% Semi-detached house 4% 3% 3% Townhouse or duplex which share adjacent walls 4% 3% 4% Mobile home or hous...
AI summary The text presents survey data on the type of residences and bedroom counts in homes across three years (2015, 2016, 2018), including sample sizes and percentages for different categories such as detached homes, apartments, and ownership status.
Part-use Factor The 2018 participant survey results were used to estimate the annual amount of time participants had their small appliances plugged in prior to retirement. To establish the small appliance part-use factor, participants were...
AI summary The 2018 participant survey results were used to estimate the annual time small appliances were plugged in prior to retirement, leading to the calculation of the small appliance part-use factor through a weighted average.
Introduction and Eligibility Hello, my name is _____and I am with Corporate Research Associates. Today we are conducting a short survey about energy efficiency. We are gathering information from customers who just purchased L-E-D energy ef...
AI summary This text outlines a survey conducted by Corporate Research Associates on behalf of Efficiency Nova Scotia, targeting customers who purchased LED bulbs or fixtures. The survey aims to gather customer feedback and is shared with Home Depot Canada, though it was not commissioned by them.
P5. READ] [IF P4b=2 or P3b=2]. Why do you plan on replacing L-E-D bulbs that are still working? [DO NOT 1. 2. 97 98. 99. Bulbs burn too fast Dislike lighting of these bulbs (Other [SPECIFY]) (Don't Know) (Refused) Awareness of Program and...
AI summary The text contains survey questions related to customer awareness and engagement with the Efficiency Nova Scotia program, including reasons for replacing functional LED bulbs and methods of program discovery. The questions focus on consumer behavior and outreach effectiveness.
FR0f. Did you see the stickers, shelf signs or posters in the light bulb section of the store promoting the discount offered on L-E-Ds? In-store Promotion Awareness 2015 2016 2017 2018 Sample Size 201 221 94 152 Yes 90% 88% 94% 96% No 10%...
AI summary The question asks whether in-store promotions for LED light bulbs were visible in the light bulb section of the store. The table shows a high percentage of respondents (90% to 96%) were aware of the discount on LEDs in various years from 2015 to 2018.
D2. Do you own or rent this residence? Home Ownership 2015 2016 2017 2018 Sample Size 255 246 100 194 Own/buying 92% 92% 87% 91% Rent/lease 8% 8% 13% 9% D3. Do you or does your landlord pay the electric bills for your residence? You Pay El...
AI summary The document presents survey data on home ownership, payment of electric bills, and gender distribution across multiple years. It includes percentages and sample sizes for each category, highlighting trends over time.
a billing analysis when a large enough participant sample becomes available. 2. Share evaluation findings with the EAs to ensure sustained quality simulations. As part of the 10 HEA on-site visits and HOT2000 simulation reviews, the Evalua...
AI summary The document highlights improvements in data collection and simulation accuracy by EAs since 2016, while noting recurrent mistakes in HOT2000 simulations. It recommends sharing feedback with EAs to sustain quality and improve processes.
S3. [IF S1 ≥ 8] What was the most important reason you were satisfied with the service overall? [PROBE FOR SPECIFIC REASON. DO NOT READ – ACCEPT MULTIPLE RESPONSES] 1. (Lowered energy bill) 2. (Good service) 3. (Saves energy) 4. (Better li...
AI summary The text presents a survey questionnaire focused on customer satisfaction with the Efficient Product Installation Service. It includes questions about reasons for satisfaction, aspects of the service rated on a scale from 1 to 10, and whether customers experienced any problems with installed products.
T1. You just mentioned that a thermostatic shower valve was installed in your shower as part of the service. Do you still have this thermostatic shower valve installed in your shower? 2018 Thermostatic Shower Valve Installed Tenants (#) Ho...
AI summary The text discusses survey responses about the installation and removal of thermostatic shower valves, including reasons for removal and satisfaction levels. The data shows that most respondents are satisfied with the valves, but some removed them due to inconvenience, poor water pressure, or malfunction.
P3. Were you home when the installer came to your home to install energy efficient products? 2018 Was Home During Installation Tenants Homeowners Total Sample Size 30 70 100 Yes 93% 91% 92% No 7% 9% 8% P4. Did your household receive inform...
AI summary The document presents survey data on customer experiences with the Efficient Product Installation (EPI) service in 2018. It includes responses regarding whether customers were home during installation, whether they received information about energy-efficient products, and their interest in receiving such information. The data is segmented by tenants and homeowners.
D7. What is your age group? 2018 Age of Respondent Tenants Homeowners Total Sample Size 30 70 100 18 to 24 - 1% 1% 25 to 34 10% 10% 10% 35 to 44 23% 14% 15% 45 to 54 17% 19% 18% 55 to 64 23% 21% 22% 65 or over 23% 34% 34% Refused 3% - - D8...
AI summary The text presents survey data on the age groups of tenants and homeowners in 2018, along with their educational attainment levels. The data highlights differences in distribution between tenants and homeowners across various age ranges and education levels.
Participant Survey In October and November 2018, CRA conducted a telephone survey with a total of 70 BER Mail-in participants. The average length of the survey was 17 minutes. The questionnaire and complete survey results are presented in...
AI summary In October and November 2018, CRA conducted a telephone survey with 70 BER Mail-in participants to gather feedback on various aspects of the program, including awareness, participation reasons, experience, free-ridership, and satisfaction. The survey had an 8.5% margin of error at a 90% confidence level.
Participant Survey In October and November 2018, CRA conducted a telephone survey with a total of 50 Instant Rebates participants. Of the 50 participants, 30 were end users who had purchased LED lighting measures for their own business and...
AI summary In October and November 2018, CRA conducted a telephone survey with 50 Instant Rebates participants to gather feedback on their reasons for participation, awareness of ENS rebates, and the influence of promotional materials. The survey aimed to understand decision-making processes and project types for eligible measures, with a margin of error of 11.8% at a 90% confidence level.
Previous ENS Program Component Participation Led to Assess Product Cost-effectiveness 2016 2017 2018 Sample Size 36 33 34 Agree 89% 91% 79% Disagree 11% 9% 15% Don't know/refused - - 6% Base: Respondents who previously participated in anot...
AI summary This chunk presents survey data on customer participation in Efficiency Nova Scotia (ENS) programs and the effectiveness of promotional materials. It shows varying levels of agreement across years regarding the impact of ENS materials on decision-making and product cost-effectiveness.
Importance That Contractor is Listed Under the ETN 2018 Sample Size Mean Mean (1 = "Not at all important" 10 = "Highly important") Influence of past participation 13 7.8 Base: Respondents used a contractor listed on ENS's ETN S1. Using a s...
AI summary The text discusses the importance of contractors being listed under the Efficiency Nova Scotia (ENS) Energy Trust Network (ETN) and evaluates customer satisfaction with the Business Energy Rebates (BER) program over the years 2016 to 2018. It also highlights reasons for dissatisfaction with the BER program.
S4d. Why were you not more satisfied with the time required to receive rebate? Reasons Not More Satisfied with the Time Required to Receive Rebate 2016 (%) 2017 (#) 2018 (#) Sample Size 24 13 13 Took too long to process/get rebate 75% 11 1...
AI summary The text discusses customer dissatisfaction with the time required to receive rebates and the types of energy efficiency upgrades made without incentives from Efficiency Nova Scotia programs. Key issues include processing delays, lack of communication, and confusing application processes.
[ASK IF USE OTHER ENS PROGRAM] Q21. How, if at all, do you promote the BER Mail-program to customers using other ENS programs? [ASK IF Q2=1] Q22. How does BER mail-in participation influence your customer's participation in other ENS progr...
AI summary The questions focus on how the BER Mail-in program interacts with other ENS programs, customer awareness of incentives, and potential integration opportunities. They also ask about participation rates and preferences between the BER Mail-in and Instant Rebate programs for different lighting types.
INTRODUCTION A – Business with a contact name Could I speak with [INSERT NAME]? - 1. Yes [GO TO INTRODUCTION] - 2. No [ SAY "Perhaps you can help me anyway." GO TO INTRODUCTION] Hello, I am with Corporate Research Associates, and we are pe...
AI summary This section outlines an introductory script used by Corporate Research Associates to conduct a survey with participants of Efficiency Nova Scotia's Business Energy Rebates Program. The script includes steps to identify the appropriate contact, determine the purpose of the purchase, and schedule the survey.
ASK ALL - READ AND ROTATE (CI1 + CI2a-c) AND (CI3 + CI4a-c) SEQUENCES - CI1. Before buying the rebated lighting products in [DATE], had your organization at any time in the past already participated in any other Efficiency Nova Scotia prog...
AI summary The document contains a series of survey questions aimed at assessing the impact of Efficiency Nova Scotia programs on business decisions regarding energy-efficient lighting products. It explores prior participation in programs and the influence of promotional materials on purchasing decisions.
CI1. Before buying the rebated lighting products in [DATE], had your organization at any time in the past already participated in any other Efficiency Nova Scotia programs? Previous Participation in Another ENS Program Component 2018 Sampl...
AI summary The text asks whether an organization had previously participated in Efficiency Nova Scotia programs before purchasing rebated lighting products and explores the impact of such participation on purchasing decisions, including asking about efficient lighting options and evaluating cost-effectiveness.
Previously Seen Energy Efficiency Promotional Materials Distributed by ENS Sample Size 50 Yes 96% No 2% Don't know 2% CI4a. The energy efficiency promotional materials distributed by Efficiency Nova Scotia were a major factor in the compan...
AI summary The document presents survey results showing that a majority of respondents found Efficiency Nova Scotia's energy efficiency promotional materials influential in their purchasing decisions, prompting inquiries about efficient products and considerations of cost-effectiveness.
Interviews with New Construction Service Providers In October and November 2018, Research Into Action conducted eight interviews with service providers. The term service providers refers to engineering consultants, modellers, and architect...
AI summary In October and November 2018, Research Into Action conducted interviews with service providers such as engineering consultants and architects to improve participation in New Construction programs and investigate outreach processes, barriers, and satisfaction with ENS.
Market Questions Satisfaction S1. rate your satisfaction with the Custom program overall? Using a scale from 1 to 10 where 1 is "not at all satisfied" and 10 is "completely satisfied" how would you S2. [IF S1<8] Why were you not more satis...
AI summary The text contains survey questions related to customer satisfaction with a Custom program and free-ridership inquiries. It includes questions about overall satisfaction, reasons for dissatisfaction, and whether energy efficiency measures would have been identified without support from an on-site energy manager.
influential to your decision to implement energy efficiency measures." SO4. Did your experience with the energy efficiency measures implemented through the Custom program influence your decision to implement these additional energy efficie...
AI summary The text includes survey questions related to customer experiences with energy efficiency programs, specifically asking about the influence of the Custom program on their decisions to implement additional energy efficiency measures and reasons for not using Efficiency Nova Scotia programs for a project.
Table 1: Overview of Data Collection Activity Descriptor This Instrument Instrument Type In-depth interview Estimated Time to Complete 30 minutes Count Up to 10 Population Description New Commercial Construction Service Providers (Architec...
AI summary The document outlines two tables related to data collection activities. Table 1 describes an in-depth interview instrument targeting new commercial construction service providers, while Table 2 lists research objectives and associated questions aimed at understanding barriers, successes, and engagement with the Energy Efficiency Nova Scotia (ENS) program.