E-22021 DSM Evaluation Reports
31 passages
Table 5: 2021 Project Reviews with Follow-up Interviews Program Component 2021 Project Reviews Completed BNI Custom 47 Energy Management Information Systems 1 Strategic Energy Management 6 Total 54 This number differs from Table 3 (Custom...
AI summary Table 5 summarizes the 2021 project reviews with follow-up interviews under the BNI program, including Custom, Energy Management Information Systems, and Strategic Energy Management. A total of 54 projects were reviewed, with 47 under the Custom component. The note explains that the number differs from Table 3 due to follow-up interview challenges.
Data Collection In-depth interviews, some of which included jurisdictional scans, were conducted as data-collection activities. Refer to [Table](#page-18-0) 3 in Subsection [2.1.3](#page-17-0) above to review the number of interviews compl...
AI summary In-depth interviews and jurisdictional scans were conducted as part of data collection activities. Interviews focused on understanding program staff perspectives and lessons learned from other jurisdictions. Jurisdictional scans included interviews with program administrators from six jurisdictions with varying levels of Market Transformation program integration.
Narrative Research staff conducted a participant online survey with 67 consumers who purchased qualifying non-A-type LED lamps, 15 who purchased recessed downlight fixtures, and 38 who purchased other LED fixtures during the fall campaign,...
AI summary Narrative Research conducted an online survey with 120 participants who purchased LED lamps and fixtures during the 2021 fall campaign. Surveys were collected from various retail locations, with a margin of error of ±7.6% at a 90% confidence level. Results are detailed in Appendices IV and V.
Interviews with Retailers In the fall of 2021, Narrative Research staff conducted in-depth interviews with six participating retailers. Instant Savings collaborates with 10 national retailers and the list of participating retailers was pro...
AI summary In the fall of 2021, Narrative Research conducted in-depth interviews with six participating retailers, including those collaborating with Instant Savings and EOne. The list of participating retailers was provided by EOne, and the interview guide is detailed in Appendix VI.
2021 Instant Savings Participant and Partner Perspective Highlights - Awareness about the program component slightly decreased in 2021 (58%) compared to 2020 (68%). In-store promotion remains the main source of awareness for participants,...
AI summary In 2021, the Instant Savings program saw a slight decrease in participant awareness and retailer satisfaction. In-store promotions remained the primary awareness source, while retailers were still satisfied with interactions with program delivery representatives. The program had a moderate influence on LED product stocking and consumer knowledge.
Table 5: Overview of Data Collection Activity Descriptor This Instrument Instrument Type Online Survey Estimated Time to Complete 5-10 minutes Target Audience Instant Savings participants who have purchased LED non-A type bulbs, OR LED fix...
AI summary This document outlines an online survey targeting participants of the Instant Savings program who purchased LED bulbs or fixtures during the fall 2021 campaign. The survey aims to collect data on LED usage, free-ridership, cross-influence, and participant perspectives. It was fielded by Narrative Research between September 24th and November 17th, 2021, with 180 expected completions.
D3. Before the beginning of the rebate campaign on September 24th, were you aware that discounts on LED bulbs would be offered this fall? Program Awareness 2017 2018 2019 2020 2021 Sample Size 94 152 40 53 35 Yes, aware that discounts woul...
AI summary The question asks whether the respondent was aware of discounts on LED bulbs before a rebate campaign started on September 24th. The table shows awareness levels over several years, with low awareness in most years and a significant majority not being aware of the discounts.
I2. Do you own or rent this residence? Home Ownership 2017 2018 2019 2020 2021 Sample Size 100 194 111 184 120 Own/buying 87% 91% 96% 94% 95% Rent/lease 13% 9% 4% 4% 3% Other - - - 1% - Prefer not to say - - - 2% 2% I3. Do you or does your...
AI summary The text presents survey data on home ownership and electricity bill payment responsibilities from 2017 to 2021. It shows a trend of increasing home ownership rates and decreasing rental rates over time. The data also includes gender distribution across the same years.
Participant Survey In October and November 2021, Narrative Research conducted a telephone survey with 140 participants. The average length of the survey was 14 minutes. The survey questionnaire is presented in Appendix IV and the complete...
AI summary In October and November 2021, Narrative Research conducted a telephone survey with 140 participants, averaging 14 minutes per call. The survey results are detailed in Appendices IV and V, with Table 29 outlining Green Heat participant numbers, sample sizes, and margins of error at a 90% confidence level.
13 EPI PARTICIPANT PERSPECTIVES A survey with 100 participating households was conducted as part of the EPI evaluation. Surveyed participants were asked questions regarding their awareness, motivations for participating, satisfaction and c...
AI summary A survey of 100 EPI participants revealed high satisfaction with the program, with motivations primarily centered on energy cost savings. Most participants were informed through word-of-mouth or social media, and overall satisfaction averaged 8.7 on a 10-point scale. Participants were generally satisfied with the installer, information provided, and service quality. A small percentage suggested improvements in information dissemination and product variety.
Previous Participation in Another 2018 2019 2021 ENS Program Component Influenced Decision to Ask About Energy Efficient Heating Systems Total MSHP Central Heat Pump Solar/ Biomass Total MSHP Central Heat Pump Solar/ Biomass Total MSHP Cen...
AI summary The table shows survey results from participants in ENS programs, focusing on their previous participation in other program components and their opinions on energy-efficient heating systems. The data includes sample sizes, percentages of agreement and disagreement, and breakdowns by program type.
Table 1: Overview of Data Collection Activity Descriptor This Instrument Instrument Type Participant Survey Estimated Time to Complete 15 minutes Target Audience Non-Low-income participants Expected Number of Completions 100 Contact List S...
AI summary This document outlines the data collection activity for a participant survey targeting non-low-income individuals. The survey aims to verify participation, assess awareness and motivations, measure satisfaction, identify barriers, and gather recommendations for program improvement. It is estimated to take 15 minutes to complete and will be fielded by Narrative Research from October to November.
INTRODUCTION Could I speak with ? - 1. Yes [CONTINUE] - 2. No [SAY "PERHAPS YOU CAN HELP ME ANYWAY." CONTINUE] Hello, my name is _________ and I am with Narrative Research, and we are performing an evaluation of energy efficiency services...
AI summary This text is an introduction to a survey conducted by Narrative Research on behalf of Efficiency Nova Scotia, aimed at evaluating the Efficient Product Installation Service. The survey seeks feedback from participants who received energy-efficient products installed at no cost, such as LED bulbs and faucet aerators, and aims to improve the service based on participant input.
- I2. How many bedrooms are in your home? [RECORD NUMBER, DO NOT ACCEPT RANGE; ENTER ZERO FOR A STUDIO APARTMENT WITH NO BEDROOMS] RECORD NUMBER: 1. DON'T KNOW - I3. Do you own or rent this home? [DO NOT READ; CODE ONE ONLY]
AI summary The document contains a series of questions related to a residential energy efficiency survey, including inquiries about the number of bedrooms in a home and whether the home is owned or rented. These questions are part of a data collection process, likely for program evaluation or research purposes.
\ Base: Respondents who installed more than one lighting product \ \ Base: Respondents who did not install lighting products \ \ \ Base: Respondents who installed lighting products \ \ \ \ Base: Respondents who would have likely paid full...
AI summary The text presents survey data and a question regarding the influence of various factors on an organization's decision to implement energy-efficient measures, using a scale from 0 to 10.
Previously Seen ENS Energy Efficiency Promotional Materials Led to Assess Product Cost-effectiveness 2017 2018 2019 2021 Sample Size 65 53 53 35 Agree 77% 75% 64% 63% Disagree 23% 23% 36% 37% Don't know/refused - 2% - - Base: Respondents w...
AI summary The text presents survey data on customer responses to ENS energy-efficiency promotional materials and Business Energy Rebates Program application processes from 2017 to 2021, highlighting trends in agreement, application completion, and interaction with ENS staff.
Satisfaction with 20 17 2018 20 19 20 21 Aspects of Mail-in Sample Size Mean Sample Size Mean Sample Size Mean Sample Size Mean Interaction and communication with contractors or distributors 67 8.6 64 8.7 62 8.7 39 9.2 The program applicat...
AI summary The table presents customer satisfaction data for the Business Energy Rebate (BER) program, focusing on aspects like interaction with contractors, program application processes, rebate amounts, and time required to receive rebates. It also includes reasons for dissatisfaction with the application process, such as difficulty in filling out forms and communication issues.
C. Program Awareness and Participation C1. [ASK IF CONTRACTOR (A3=2)] Who usually makes the decision to buy rather than standard ? Is it… [READ, CODE ONLY ONE] 1. You (or your organization) 2. Your client 96. (Other (SPECIFY:) 98. (Don't k...
AI summary The text discusses program awareness and participation, focusing on decision-making processes related to purchasing products versus standard options. It includes survey-like questions targeting contractors and organizations, asking about decision-makers and organizational activities.
ENS Energy Efficiency Promotional Materials Led to Assess Product Cost-Effectiveness 2018 2019 2020 2021 Sample Size 48 52 45 44 Agree 81% 77% 71% 66% Disagree 19% 23% 29% 32% Don't know - - - 2% Base: Respondents who previously saw ENS en...
AI summary The document presents survey data on customer satisfaction with ENS energy-efficiency promotional materials and the Business Energy Rebates (BER) program from 2018 to 2021. It highlights declining satisfaction levels and identifies reasons for dissatisfaction, such as mail-in rebates, small rebate amounts, and lack of program knowledge.
1 CUSTOM OVERVIEW This section describes the Custom component of the Custom Incentives program, follows up on past evaluation recommendations, and provides an overview of participation history.
AI summary This section provides an overview of the Custom Incentives program, outlines the Custom component, addresses past evaluation recommendations, and discusses participation history.
D. Cross-Influence - D1. Before participating in the Custom New Construction program for the building we discussed today, had you already participated in Custom New Construction or in another Efficiency Nova Scotia program? - 1. Yes, Custo...
AI summary This section of the proceeding asks participants about their prior involvement in Efficiency Nova Scotia programs and seeks their agreement with statements on a scale from 0 to 10. It focuses on customer participation and program evaluation.
D2. the energy efficiency options for your current building project. [ASK IF D1= YES] Because of your previous participation in an Efficiency Nova Scotia program and what you learned from it, you asked a technical staff member or energy mo...
AI summary The text presents a series of questions related to customer participation in Efficiency Nova Scotia programs, focusing on their engagement with promotional materials and their impact on building projects. It includes prompts about evaluating energy efficiency options and cost-effectiveness, as well as satisfaction with these materials.
Participant Perspectives - C1. How did you first hear about the Custom [Retrofit or Building Optimization] program? - C2. What motivated you to participate in the Custom [Retrofit or Building Optimization] program? - C3. Did you face any c...
AI summary The text outlines a set of questions aimed at gathering participant perspectives on the Custom Retrofit or Building Optimization program, focusing on how participants learned about the program, their motivations, challenges faced, and suggestions for improvement.
Efficiency Nova Scotia program? Question 98) DK/Refuse H6. [IF H4 = 1] The energy efficiency promotional materials distributed by Efficiency Nova Scotia prompted you to ask a technical staff member to examine the energy efficiency options...
AI summary The text discusses a survey related to the Efficiency Nova Scotia program, focusing on how promotional materials influenced participants' decisions to consider energy efficiency measures and whether they implemented additional measures outside the program. It also explores the influence of the program on these decisions.
Table 1: Participant Interview Questionnaire and Free-ridership Algorithm Question (From the Custom New Construction Participant Interview Guide) Response Score C1. Can you explain why your organization decided to build a better-than-code...
AI summary The text presents a table from a regulatory proceeding in Nova Scotia, focusing on a participant interview questionnaire and free-ridership algorithm. It includes questions related to building energy efficiency and participant behavior in a Custom New Construction program.
3.1 Participant Awareness and Motivations Word of mouth from a contractor, equipment vendor, energy consultant (24%), or from friends and colleagues (20%) are the primary sources of SBES awareness for participants. Fewer first learned of S...
AI summary The primary sources of awareness for the Small Business Energy Solutions (SBES) program are word of mouth from contractors, vendors, or colleagues, and the main motivation for participation is saving money. The pandemic had a minor influence on participation decisions for a small number of participants.
[VOLUNTEERED] - 98. (Don't know) - 99. (Refused) - C7. [ASK IF C3 OR C4 ≥5] If there was no program rebate, no financing, and no audit, what is the likelihood that you would have postponed making energy efficient upgrades to your facility...
AI summary The text presents a question from a survey asking respondents about the likelihood of postponing energy-efficient upgrades if there were no program rebates, financing, or audit. The question is part of a larger set of survey responses, with some answers withheld or refused.
Already Made Decision to Install Energy Efficient Upgrades Prior to Audit 2017 2019 2021 Sample Size 20 8 (#) 1 (#) Yes 40% 3 - No 60% 5 1 Don't know/Refused - - - Base: Respondents who had an audit Wording change in 2021
AI summary The table provides data on the percentage of respondents who had already decided to install energy-efficient upgrades prior to an audit in 2017, 2019, and 2021. It shows a decrease in the sample size over time and a decline in the percentage of respondents who had made such decisions.
E6. The promotion of energy efficiency carried out by Efficiency Nova Scotia was a major factor in your business' decision to install energy-efficient upgrades.\ Promotion of Energy Efficiency Carried Out by ENS Was a Major Factor in Decis...
AI summary Efficiency Nova Scotia's promotion of energy efficiency significantly influenced businesses to install energy-efficient upgrades, with increasing agreement rates from 2017 to 2021. The data shows a strong positive response, especially in 2021, where 88% of respondents agreed that ENS's efforts were a major factor in their decision.
201 2017 2019 21 Satisfaction with Aspects of SBES Sample Size Mean Sample Size Mean Sample Size Mean Mean (1 = 'Not at all satisfied', 10 = 'Completely satisfied') AUDIT: The usefulness of the audit report 20 8.4 7 8.0 1 10.0 The quality...
AI summary The text presents survey results and participant feedback on the Small Business Energy Solutions (SBES) program, focusing on customer satisfaction with various aspects of the program and recommendations for improvement. Satisfaction levels are generally high, though some areas such as rebate amounts and program communication received suggestions for enhancement.
3.1.1 Targeted Markets MT programs target a variety of products and technologies. One common MT program across multiple jurisdictions is the ENERGY STAR RPP, which started being developed nationally in the US in 2016 11 and is being implem...
AI summary Market transformation (MT) programs aim to influence the adoption of energy-efficient products and technologies through initiatives like the ENERGY STAR RPP and specific programs developed by NEEA. These programs target a range of products and systems, including efficient rooftop units and heat pump water heaters. Building code compliance and local market research are also key factors in determining the effectiveness of MT strategies.
E-14E1(Synapse) RIR-1 to RIR-37
15 passages
[Evidence] Request IR-09: Please refer to barriers to program participation for residential and BNI customers listed on p. 55-56 and in Attachment 1, as well as the research described on p. 16-17 of Appendix A. For each barrier, please ind...
AI summary EfficiencyOne (E1) acknowledges the presence of participation barriers for residential and BNI customers in Nova Scotia, citing surveys, evaluations, and internal research. E1 has submitted reports to the Nova Scotia Utility and Review Board (NSUARB) and continues to gather insights from customer interactions and stakeholder consultations.
Nova Scotians offer very few suggestions with respect to additional programs/services they would like to see offered. Over eight in ten Nova Scotians (83% of residents and 85% of organizations) are unable to provide suggestions of addition...
AI summary Over 80% of Nova Scotians and organizations could not suggest additional programs, with limited mentions of solar, heating, insulation, and wind energy. The analysis concludes Efficiency Nova Scotia likely meets most customer needs due to the scarcity of suggestions.
Most Nova Scotians feel that COVID-19 has little to no impact on their likelihood to become more energy efficient. Approximately two-thirds of residents (65%) and six in ten organizations (61%) indicate that the COVID-19 pandemic has no im...
AI summary Approximately 65% of Nova Scotia residents and 61% of organizations believe the COVID-19 pandemic has no impact on their likelihood to improve household energy efficiency in the next year. The remaining population is split between those who feel the pandemic increased or decreased their likelihood to renovate.
Those Nova Scotians with unfavourable opinions of Efficiency NS identify some key barriers to program entry and efficacy. The small proportion of Nova Scotians with a less than favourable opinion of Efficiency Nova Scotia point to barriers...
AI summary Nova Scotians with unfavourable opinions of Efficiency NS cite barriers such as poor program perception, lack of information, complexity, and rebate issues. Renters are more likely than homeowners to find programs unhelpful or not worthwhile.
Nova Scotians are concerned about climate change and generally understand the link between energy consumption and climate impact, but even so, they are not always willing to take action to become more efficient. Seven in ten residents and...
AI summary Nova Scotians recognize the link between energy use and climate impact, with 70% of residents and 67% of organizations prioritizing energy reduction. However, only 50% express willingness to act on energy efficiency, revealing a gap between concern and action. This highlights a need to address barriers to implementing energy-saving measures despite widespread awareness.
There are opportunities for Efficiency Nova Scotia to improve understanding among Nova Scotians about how to achieve energy efficiency. Approximately four in ten residents and businesses still feel they need some help understanding how the...
AI summary Efficiency Nova Scotia (ENS) has opportunities to enhance public understanding of energy efficiency, as 40% of residents and businesses report needing assistance. Only 25% of residents and 20% of organizations perceive ENS as influential in their energy efficiency decisions, indicating a need for improved outreach and engagement strategies.
Methodology & Research Objectives Methodology: Between November 19 and December 1, 2021, an online survey was distributed to a random sample of Nova Scotia Power (NSP) residential and commercial ratepayers for whom NSP has an email address...
AI summary A survey methodology targeting NSP ratepayers and the general public was used to assess awareness and preferences for energy efficiency programs. The research objectives focus on understanding perceptions of Efficiency Nova Scotia (ENS), barriers to participation, and priorities for energy efficiency versus supply investments. The study highlights potential sampling biases and outreach challenges.
Residential Records Commercial Records Email Invitations Sent 14,909 9,032 Undeliverable Email Invitations 9 22 Usable Emails 14,900 9,010 Unanswered Email Invitations 12,851 7,956 Screened Out 1 184 Dropped/Incomplete Surveys 634 513 Comp...
AI summary The table presents data on email invitations and survey responses for residential and commercial records. It includes metrics such as the number of emails sent, undeliverable emails, usable emails, unanswered invitations, and the number of completed surveys. Screening criteria are also outlined for both residential and commercial respondents.
When looking for information on reducing household energy consumption, word of mouth is the most commonly relied upon source. When asked what sources they use when looking for information on reducing household energy use, nearly one-half o...
AI summary Nova Scotia residents primarily rely on word of mouth (44%) for information on reducing household energy use, followed by television (14%), YouTube (12%), and expert consultations (10%). Women and older residents (45+) show distinct preferences, with the latter favoring television over other sources.
While the vast majority of Nova Scotians have heard of Efficiency Nova Scotia, only one-third have previously contacted an Energy Solutions Advisor. Nine in ten (91%) Nova Scotians were previously aware of Efficiency Nova Scotia and its co...
AI summary While 91% of Nova Scotians are aware of Efficiency Nova Scotia (ENS), only 35% have contacted an Energy Solutions Advisor. Awareness is higher among homeowners and Nova Scotia-born residents. Heat pump users and program participants are more likely to engage with ENS advisors, highlighting gaps in outreach and participation.
Energy Solutions Advisor Service Happily, most residents indicate they would reach out to an Energy Solutions Advisor by telephone should they be considering upgrades, although extending the service to provide virtualsupport may improve it...
AI summary Most residents prefer contacting Energy Solutions Advisors by phone for energy upgrades, though virtual support could boost usage. 83% would definitely/probably use the service, with 17% avoiding it due to self-research preferences or aversion to phone calls. Younger residents favor chat over phone, and 5% cite past negative experiences.
Influence of Efficiency Nova Scotia One-quarter of residents suggest Efficiency Nova Scotia has been highly influential in their decision to reduce their household energy consumption, but this figure skews heavily depending on an individua...
AI summary Efficiency Nova Scotia has had a significant influence on a quarter of residents in reducing household energy consumption, with higher influence among older residents and previous program participants. Ratings on a scale of 1-10 show 25% gave 8-10, 40% gave 5-7, and 22% gave 1-4. Factors like prior participation, favorable opinion, and willingness to renovate correlate with higher influence ratings.
Unfavourable Opinion of Efficiency Nova Scotia Those who have an unfavourable opinion of Efficiency Nova Scotia are most likely to attribute this to perceived poor or unhelpful programs/services. Among the limited number of residents who v...
AI summary This text discusses reasons why some residents hold an unfavourable opinion of Efficiency Nova Scotia, including perceptions of poor or unhelpful programs, lack of information, and difficulty in accessing services. It also highlights demographic factors associated with these opinions.
Prior Awareness of Efficiency Nova Scotia Awareness of Efficiency Nova Scotia is impressively high among commercial organizations, but fewer than one-half of these have contacted an Energy Solutions Advisor in the past. Awareness of Effici...
AI summary Efficiency Nova Scotia has high awareness among commercial organizations, though less than half have contacted an Energy Solutions Advisor. Awareness is highest among Canadian-born decision-makers and those who own their locations or have participated in ENS programs.
E1 Responses to Synapse Energy Economics (Synapse) Information Requests NON-CONFIDENTIAL Request IR-20: Please refer to Appendix A, p. 104, regarding marketing strategies for Custom Incentives. Has E1 asked past participants to assist with...
AI summary EfficiencyOne (E1) has used case studies, videos, social media, and workshops with past participants to promote its Custom Incentive Program. These strategies have been successful, with videos receiving over 28,000 views and generating significant website traffic. Word-of-mouth is a key source of awareness, supported by customer satisfaction surveys from 2019 and 2020.