E-22024 DSM Programs Evaluation Reports
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2 AMH: Includes one impact interview as part of project reviews and 10 as part of the process evaluation. 3 AMH: Includes two partial interviews with two prescriptive path dropped-out participants. 4 ASFH: Five interviews were conducted wi...
AI summary The text outlines the number of interviews conducted for various programs, including AMH, ASFH, and Custom programs, as part of project reviews and evaluations. These interviews involved participants, contractors, delivery agents, and program managers to assess program effectiveness and participant experiences.
Data Collection This subsection describes the data-collection activities conducted for the process and market evaluations. As discussed above, surveys and interviews were integrated where applicable to collect information for the impact, p...
AI summary The data collection process included secondary data analysis, in-depth interviews with stakeholders, and participant surveys targeting New Construction, Affordable Single-family Homes, and Business Energy Rebates – Instant Rebates programs. Interviews provided qualitative insights, while surveys quantified participant perspectives on program components and service quality.
› The Evaluator surveyed high levels of satisfaction overall. All 10 interviewed participants said that they were highly satisfied with Affordable Multifamily Housing and "would definitely" recommend the program component to other housing...
AI summary The Evaluator found high satisfaction with the Affordable Multifamily Housing (AMH) program, with all 10 interviewed participants reporting strong approval and a Net Promoter Score of 100. Energy Auditors praised the program's simplicity and upgrade selection, highlighting its ease of implementation and effectiveness.
A. Identification and Screening of Respondent Thank you for taking the time to answer the following short survey about energy efficiency. We are gathering information from customers who purchased certain energy-efficient LED bulbs or LED f...
AI summary The text is a survey targeting customers who purchased LED bulbs or fixtures between September 23rd and November 17th. It asks for purchase locations and SKU numbers, with conditional routing based on SKU type. The purpose is to gather data for energy efficiency initiatives.
H. Cross-Influence ROTATE [(H1+](#page-151-1) [H2-](#page-151-2)[H3)](#page-151-3) AND [(H4](#page-151-4) + [H5-](#page-151-5)[H6)](#page-151-6) SEQUENCES; SHOW [H1](#page-151-1) TO [H3](#page-151-3) ON SAME SCREEN AND H4 TO [H6](#page-151...
AI summary The section includes survey questions assessing how prior participation in Efficiency Nova Scotia programs and exposure to promotional materials influenced customers' decisions to purchase LED lighting products.
Table 5: 2024 AMH Evaluation Approach Evaluation Objectives Research Questions Methodology Collect information on program staff, participant, and EA perspectives › How did participants become aware of the program component? › What is the l...
AI summary Table 5 outlines the 2024 evaluation approach for the Affordable Multifamily Housing (AMH) program, focusing on collecting perspectives from program staff, participants, and Energy Auditors (EAs). It includes research questions about participant awareness, motivations, satisfaction, challenges, and recommendations, with methodology involving interviews.
Energy Auditor Interviews In October and November 2024, Narrative Research conducted interviews with four EAs involved in AMH to obtain their perspectives on the program component and to assess its perceived effectiveness. The guide used f...
AI summary In October and November 2024, Narrative Research interviewed four Energy Auditors (EAs) involved in Affordable Multifamily Housing (AMH) to assess the program's perceived effectiveness. The interview guide is detailed in Appendix II.
Participant Interviews A total of 10 AMH participants composed of seven (n=7) prescriptive path participants and 3 (n=3) comprehensive path participants took part in a telephone interview administered by Narrative Research in October and N...
AI summary Ten Affordable Multifamily Housing (AMH) participants, including seven prescriptive path and three comprehensive path participants, were interviewed via telephone in 2024. Six were multi-unit residential building (MURB) owners, with varying unit counts, while others managed non-bed facilities and shelters. Interviews aimed to explore motivations and perspectives on program components, lasting ~21 minutes each.
Non-participant Interviews In October and November 2024, Narrative Research conducted 10 telephone interviews with customers who had contacted E1 to obtain information about the program component but decided not to take part. Six participa...
AI summary Narrative Research conducted 10 interviews in 2024 with E1 program non-participants to identify barriers to participation. Participants included those from comprehensive/prescriptive paths and various housing types (MURBs, rentals, rooming houses). The study aimed to assess initial interest and obstacles to engagement.
3.1.1 Sources of Program Awareness Participants, dropped-out participants, and non-participants quoted various sources of AMH program awareness. The most common sources among participants were word-of-mouth from a colleague, friend, or fam...
AI summary The AMH program's awareness sources varied by participant type: participants relied on word-of-mouth and contractors, dropped-out participants on E1 advisors, and non-participants on ENS websites. Most participants and dropped-out participants were unaware of the program's prescriptive and comprehensive paths, while non-participants showed higher awareness. E1 staff inform some participants about the comprehensive path, but not all.
Satisfaction with Aspects of the Energy Audit The two interviewed participants who participated in the AMH comprehensive path and played a role in their energy audit were asked to comment on their satisfaction with the various aspects of t...
AI summary Two participants in the AMH comprehensive path expressed high satisfaction with the energy audit process, including service quality, scheduling, auditor's responsiveness, and information provided. Both were fully satisfied with all aspects of the audit experience.
Net Promoter Score As illustrated i[n Figure](#page-20-0) 11 below, the Net Promoter Score (NPS) is a tool that measures customer experience with and overall perceptions about a brand or program. It is calculated by subtracting the "Promot...
AI summary The Net Promoter Score (NPS) measures customer satisfaction with programs, calculated by subtracting Detractors from Promoters. All ten Affordable Multifamily Housing (AMH) participants were Promoters, achieving the highest possible NPS of 100, indicating strong program approval.
AMH Strengths: - › Financial support for affordable housing - › Provides a comprehensive list of upgrades that can be implemented over time - › 50% incentive received before project end - › Potential energy cost savings - › High overall sa...
AI summary The AMH program offers financial support, 50% upfront incentives, energy cost savings, and high participant and EA satisfaction. It features clear forms, a 100 NPS, and no concerns about agreement terms, highlighting its effectiveness and user-friendliness in multifamily housing upgrades.
2024 AMH-Finding: The Evaluator surveyed high levels of satisfaction overall . All 10 interviewed participants said that they were highly satisfied with AMH and "would definitely" recommend the program component to other housing providers...
AI summary The Evaluator found high satisfaction with AMH, with all 10 interviewed participants reporting a Net Promoter Score of 100. Participants praised AMH's simplicity and ease of use, while Energy Auditors (EAs) highlighted satisfaction with upgrade selections.
A total of 60 ASFH participants took part in a telephone survey administered by Narrative Research in October and November 2024. A segment of 30 previous ASFH participants had only a heat pump installed (hereafter referred to as heat pump...
AI summary A telephone survey of 60 ASFH participants was conducted in October and November 2024 to understand their experiences and perspectives on the Affordable Single-family Homes program. The survey included 30 heat pump only participants and 30 modelled participants, with an average interview duration of 13.6 minutes. The results are detailed in Appendices VII and VIII, and Table 15 provides survey time, sample sizes, and corresponding margins of error at a 90% confidence level.
Table 15: 2024 ASFH Survey Sample Sizes and Margins of Error Measure Population at Time of Survey Sample Size Sample Margins of Error at 90% Confidence Level Average Survey Duration Heat Pump Only 160 30 ±13.6% Energy Modelling 576 30 ±14....
AI summary Table 15 provides sample sizes and margins of error for the 2024 ASFH survey, including data for heat pump only, energy modelling, and total survey responses. It also mentions interviews with heat pump contractors.
Awareness About ASFH Modelled participants mainly learned about ASFH through word of mouth (40%) and social media (40%). Online channels in general were also an important source of awareness about the program (23%).[19](#page-48-0) Figure...
AI summary Participants learned about ASFH mainly through word of mouth (40%) and social media (40%), with online channels contributing 23% (Figure 18). The data highlights key awareness channels for the Affordable Single-family Homes program.
participants to update them on their application status. Figure 20: Satisfaction with ASFH Program Elements, 2024 – Modelled Participants Modelled participants are generally highly satisfied with the communications and service provided by...
AI summary Modelled participants in the ASFH program report high satisfaction with contractor and EA communications, though 13% lacked product information and 10% received incomplete upgrades. 73% noted improved home comfort, with average scores showing increased warmth (9.2) and reduced heating costs (8.3).
Net Promoter Score The overall Net Promoter Score (NPS) for ASFH among modelled participants is 77, suggesting that the majority would be likely to recommend the program component to someone in their entourage. Figure 25: Likelihood of Rec...
AI summary The Net Promoter Score (NPS) for Affordable Single-family Homes (ASFH) among modelled participants is 77, indicating strong satisfaction and likelihood to recommend the program. Figure 25 visualizes this data for 2024.
allation services provided. Figure 29: Satisfaction with Contractor/EA Interactions and Communications, 2024 – Heat Pump Only Participants As illustrated i[n Figure](#page-59-0) 30 below, heat pump only participants generally agreed that t...
AI summary Participants in the ASFH program report high satisfaction with information received about heat pump installations (87%), though 30% remain uncertain about operation and maintenance. 87% agree their homes are more comfortable post-upgrades, but fewer can confirm cost savings or winter warmth. A minority (43%) now use previously uncomfortable spaces due to ASHP installations.
Net Promoter Score As illustrated below, the Net Promoter Score (NPS) is a tool that measures customer experience and overall perceptions about a brand or program. The NPS divides responses into three categories, "Promoters" who provide ra...
AI summary The Net Promoter Score (NPS) measures customer satisfaction with programs like ASFH. Participants in the heat pump component of ASFH achieved an NPS of 87, indicating strong positive sentiment and likelihood to recommend the program. NPS is calculated by subtracting detractors (0-6) from promoters (9-10), with passives (7-8) as neutral. The score ranges from -100 to 100.
Participant survey In October and November 2024, Narrative Research conducted a telephone survey with a total of 100 participants. The average length of the survey was 15 minutes. The questionnaire used is presented in Appendix XIV, while...
AI summary In October-November 2024, Narrative Research conducted a 15-minute telephone survey with 100 randomly selected participants from a population of 2,361. The survey's margin of error was 8.1% at 90% confidence. Questionnaire and results are detailed in Appendices XIV and XV.
13 EPI Participant Perspectives This section summarizes the findings obtained through the EPI participant survey. A survey of 100 participating households was conducted as part of the 2024 EPI evaluation. Surveyed participants were asked q...
AI summary A survey of 100 EPI participants revealed high satisfaction (9.4/10) with the program, driven by motivations like energy cost savings (61%) and efficiency upgrades (26%). Most learned about EPI via word-of-mouth (22%) or online ads (16%), with 65% having no concerns. Recommendations included more product options (12%) and improved installation service (6%).
Past Participant Survey In the fall of 2024, Narrative Research conducted an online survey with a total of 483 past HEA participants. The objective was to collect information prior to conducting the billing analysis on these participants....
AI summary In fall 2024, Narrative Research conducted a 3-minute online survey with 483 past HEA participants to gather data prior to a billing analysis. The survey's margin of error was +/-3.3% at 90% confidence, with results detailed in Appendices XXVI and XXVII.
Expired Participant Survey To reassess unconverted D assessment savings parameters, Narrative Research conducted a telephone survey with a total of 76 expired participants, i.e. participants who did not complete a final home energy assessm...
AI summary Narrative Research conducted a telephone survey of 76 expired participants in E1's DSM program who did not complete final home energy assessments. The survey, part of the 2024-2025 DSM MA evaluation process, aimed to reassess unconverted D assessment savings parameters and inform energy savings calculations for prescriptive measures.
29.1 Description The Residential Behaviour program component, publicly branded as Efficiency Insights, is designed to help Nova Scotia Power (NS Power) residential customers reduce their electricity consumption. The component provides a su...
AI summary The Residential Behaviour program, branded as Efficiency Insights, helps NS Power customers reduce electricity use via personalized Home Energy Reports (HERs) and behavior tips. E1, using Bidgely's algorithms, integrates HERs into NS Power's MyEnergy Insights platform. Energy Solutions Advisors (ESAs) assist customers, and savings are evaluated annually through billing analysis. Funded under E1's 2023-2025 DSM Plan, the program launched in May 2024 with four reports issued in 2024.
Affordable Single-family Homes Appendix VII: ASFH Participant Telephone Survey Questionnaire Appendix VIII: ASFH Participant Survey Results Appendix IX: ASFH Heat Pump Contractor Interview Guide Appendix X: ASFH Delivery Agent Interview Gu...
AI summary The document outlines appendices related to the Affordable Single-family Homes (ASFH) program, including survey questionnaires, interview guides, audit tracking sheets, and 2024 recommendations, supporting data collection and evaluation efforts for the initiative.
Green Heat Appendix XXI: Green Heat Past Participant Survey Questionnaire Appendix XXII: Green Heat Past Participant Survey Results Appendix XXIII: Green Heat Tracking Sheet Audit Appendix XXIV: Green Heat Detailed Methodology and Billing...
AI summary The document outlines appendices related to the 'Green Heat' initiative, including past participant surveys, tracking sheets, methodology, billing analysis, and 2024 recommendations, indicating a focus on program evaluation, data collection, and implementation strategies.
Introduction Please could I speak with ? - 1. Yes [CONTINUE] - 2. Not available [ASK WHEN PERSON MIGHT BE AVAILABLE] Hello, my name is ____________________ and I'm calling from Narrative Research, a Halifax based market research company, o...
AI summary The text is a script for contacting program partners to evaluate Efficiency Nova Scotia's Affordable Multifamily Housing Program, which offers free energy audits and rebates for energy upgrades. The goal is to gather opinions through 15-minute interviews.
C. Participants' Questions - C1. What concerns about the program, if any, do participants typically have at the time of scheduling the energy audit with you? [OPEN END] - C2. What concerns about the program, if any, do participants typical...
AI summary The document outlines participant concerns during energy audits, focusing on questions about recommended technologies like heat pumps, insulation, and hybrid systems. It seeks insights into common participant queries and barriers to program engagement.
B. Awareness and Motivations for Participating - B1. How did you first become aware of the Affordable Multifamily Housing program? [DO NOT READ. SINGLE RESPONSE] - 1. (Efficiency Nova Scotia Energy Solutions Advisor) - 2. (Contractors) - 3...
AI summary The document surveys participants in Nova Scotia's Affordable Multifamily Housing (AMH) program, asking about awareness channels (e.g., Efficiency Nova Scotia, contractors) and motivations (e.g., rebates, energy savings, environmental impact). It also explores knowledge of the program's two pathways (Prescriptive vs. Comprehensive) and reasons for selecting one.
C. Satisfaction C1. [NET PROMOTER SCORE] Using a 0 to 10 scale, where 0 means "Definitely would not" and 10 means "Definitely would", what is the likelihood that you recommend the Affordable Multifamily Housing program to other housing pro...
AI summary The text outlines survey questions assessing participant satisfaction with the Affordable Multifamily Housing (AMH) program, including Net Promoter Score (NPS) and overall satisfaction ratings on 0-10 scales. Instructions specify recording responses without ranges and referencing a visual aid.
[0-10 SCALE WITH END POINT LABELS– RECORD NUMBER] - 98. Don't Know - 99. Refused - C3. [IF [D<](#page-13-1)8] What is the main reason you are not more satisfied with the program overall? Are there other reasons? [PROBE FOR SPECIFIC REASON....
AI summary The text outlines a survey assessing customer satisfaction with Nova Scotia's Affordable Multifamily Housing program, focusing on aspects like application processes, rebate satisfaction, and form usability. It includes 0-10 scales, open-ended responses, and specific probes for dissatisfaction reasons.
E. Recommendations for Program Improvements - E1. Do you have any (other) recommendations for improving the Affordable Multifamily Housing program? [PROBE] Anything else? [DO NOT READ. ACCEPT MULTIPLE KEEPING CODE 97, 98 AND 99 EXCLUSIVE]...
AI summary The section seeks recommendations to improve the Affordable Multifamily Housing program, focusing on rebate adjustments, program simplification, and communication methods. It includes options for increasing rebates, improving online portals, and enhancing participant support tools.
APPENDIX IV AMH Dropped-out and Non-Participant Interview Guide
AI summary Appendix IV presents an interview guide for engaging with individuals who dropped out of or did not participate in the Affordable Multifamily Housing (AMH) program, focusing on understanding barriers and experiences.
A. Program Awareness and Initial Motivations to Participate - A1. To start, how did you first learn about Efficiency Nova Scotia's Affordable Multifamily Housing program? [DO NOT READ LIST. ACCEPT MULTIPLE RESPONSES] - 1. (Efficiency Nova...
AI summary The text outlines survey questions about awareness and motivations for participating in Efficiency Nova Scotia's Affordable Multifamily Housing program. It asks how respondents learned about the program, what attracted them, and their expectations. It also mentions two participation pathways: Prescriptive and Comprehensive.
F. Interest in the AMH Program - F1. [DO NOT ASK IF INELIGIBLE AT ANY PART OF [B4](#page-32-0) (CODE 3, 4, 5)] Would you be extremely interested, interested, not very interested or not at all interested in [INSERT IF DROPPED-OUT PARTICIPAN...
AI summary The text outlines survey questions assessing participant interest in completing or reapplying to the Affordable Multifamily Housing (AMH) Program. It explores reasons for disinterest, potential motivators, and willingness to engage with Efficiency Nova Scotia. The focus is on gauging program engagement and identifying barriers to participation.
Table 1: Overview of Data Collection Activity Descriptor This Instrument Instrument Type Telephone Survey Estimated Time to Complete 10 minutes Target Audience Participants Expected Number of Completions n=60 (30 Heat pump, 30 modelled) Co...
AI summary The document outlines two tables related to a data collection activity involving a telephone survey targeting 60 participants to assess awareness, satisfaction, benefits, challenges, and opportunities for improvement. The survey is fielded by Narrative Research, sourced from Efficiency Nova Scotia, with research objectives divided into sections A to E.
A. Awareness of the Program - A1. a. How did you become aware of Efficiency Nova Scotia's HomeWarming program? [DO NOT PROBE IF 98 IN 'a'] b. Anything else? [DO NOT READ. MULTIPLE RESPONSES. PLEASE RECORD THE FIRST MENTION SEPARATELY FROM...
AI summary The text outlines survey questions about awareness and participation motivations for Efficiency Nova Scotia's HomeWarming program, listing channels like website, bill inserts, and social media, and reasons such as energy cost savings and environmental concerns.
APPENDIX VIII ASFH Participant Survey Results The participant survey results are presented in the following tables.
AI summary Appendix VIII presents survey results from Affordable Single-family Homes (ASFH) participants. The text introduces tables containing survey data but does not include specific findings or analysis within the provided excerpt.
- a. The way you enroll in the program Overall Measure Category % Modelled% Heat Pump% Sample Size (#) 52 22 30 10 - Completely satisfied 69% 77% 63% 9 8% 14% 3% 8 13% 5% 20% 7 4% 5% 3% 6 4% 0% 7% 5 2% 0% 30% 4 0% 0% 0% 3 0% 0% 0% 2 0% 0%...
AI summary The text presents survey results on customer satisfaction with a program, comparing overall responses, modelled responses, and heat pump-specific responses. The data shows high satisfaction levels, with the majority of respondents rating their experience as 8, 9, or 10.
- a. My home is more comfortable because of the energy efficient upgrades I received Overall Measure Category % Modelled% Heat Pump% Sample Size (#) 52 22 30 10 - Completely agree 31% 32% 30% 9 2% 0% 3% 8 6% 0% 10% 7 2% 5% 0% 6 8% 5% 10% 5...
AI summary The text presents survey results on customer satisfaction with energy-efficient upgrades, showing varying levels of agreement across different categories, with heat pumps receiving higher satisfaction ratings compared to other measures.
D. Program Effectiveness and Satisfaction Now, I would like to discuss your satisfaction with the HomeWarming program. D1. On a scale of 0 to 10, where 0 is "not at all satisfied" and 10 is "completely satisfied", how would you rate your s...
AI summary The document asks participants to rate their satisfaction with the HomeWarming program on a scale of 0 to 10 and to provide reasons if their rating is 7 or lower.
This appendix summarizes all the recommendations made by the Evaluator as part of the 2024 ASFH evaluation. Section Recommendations Executive Summary Recommendation #1: To assess progress with participant wait times, E1 could track wait ti...
AI summary The appendix outlines seven recommendations from the Evaluator for improving the 2024 ASFH evaluation, focusing on participant experience, program clarity, communication, and administrative efficiency for delivery agents and contractors.
B. Awareness and Motivations for Participating - B1. How did you first learn about the Efficient Product Installation Service? [ACCEPT ONE RESPONSE] [DO NOT READ] - 1. TV ads - 2. Print ads (magazine or newspaper) - 3. Radio ads - 4. Throu...
AI summary The text outlines survey questions about awareness and motivations for participating in Efficiency Nova Scotia's Efficient Product Installation Service, focusing on how participants learned about the program and their primary reasons for interest, including energy savings, comfort, environmental concerns, and cost factors.
C. Satisfaction C1. Using a scale from 1 to 10 where 1 is "not at all satisfied" and 10 is "completely satisfied," how satisfied are you with the Efficient Product Installation Service overall? [DO NOT ACCEPT A RANGE] 1-10 SCALE WITH END P...
AI summary The section evaluates customer satisfaction with the Efficient Product Installation Service (EPI) through 1-10 and 1-4 scales, exploring reasons for satisfaction or dissatisfaction, focusing on energy bill savings, service quality, and product effectiveness.
[VOLUNTEERED] - 98. Don't know - 99. Refused - E3. Without the Efficient Product Installation Service, what is the likelihood you would have paid for the LED bulbs, knowing that the cost is about $2 to $4 per bulb? - 1. Definitely would ha...
AI summary The text presents a survey question assessing customer likelihood of purchasing LED bulbs without the Efficient Product Installation Service (EPI), with response options ranging from definite purchase to definite non-purchase.
[ASK [E10,](#page-108-0) [E11,](#page-108-1) [E12](#page-109-0) SEQUENCE IN ORDER/DO NOT RANDOMIZE] - E10. Without the Efficient Product Installation Service, how likely would have been to take the initiative to purchase small thermostats...
AI summary This question (E10) assesses customer behavior regarding thermostat installation without the Efficient Product Installation Service (EPI), asking respondents to self-report likelihood of purchasing and installing small thermostats independently.
[VOLUNTEERED] - 98. Don't know - 99. Refused - F3. [IF [F1=](#page-112-0)1] Do you agree or disagree that because of your previous participation in an Efficiency Nova Scotia program or service and what you learned by participating in the s...
AI summary A survey question asks participants if their prior engagement with Efficiency Nova Scotia programs influenced them to request free energy-efficient product installations. The question assesses program impact on customer behavior and adoption of energy-saving measures.
G. Spillover - G1. [ASK ALL] Since participating in the Efficient Product Installation Service, have you installed any additional energy-efficient products in your home? - 1. Yes - 2. No [GO TO [G5]](#page-116-0) - 98. Don't know/Don't rec...
AI summary The document presents survey questions assessing spillover effects from the Efficient Product Installation Service (EPI), inquiring about additional energy-efficient product installations and quantities. It focuses on customer behavior and program impact evaluation.
B3. Were there any other reasons? 2018 2021 2024 Reasons for Participating Most Important Motivation Other Important Motivations Most Important Motivation Other Important Motivations Most Important Motivation Other Important Motivations Sa...
AI summary The table presents survey results showing the motivations for participating in energy efficiency programs in 2018, 2021, and 2024. The primary motivation shifted from saving on energy costs in 2018 to environmental protection in 2024, with a notable increase in participants citing no other reasons over time.
Requested Installation of Energy-Efficient Products Because of Previous ENS Program or Service Participation 2021 2024 Sample Size 34 44 Agree 94% 98% Disagree 6% 2% Base: In 2021, respondents who had LED bulbs and/or low flow showerheads...
AI summary The data shows a high level of agreement (94% in 2021 and 98% in 2024) among respondents who had energy-efficient products installed through EPI and had previously participated in ENS programs or services. The sample sizes were 34 in 2021 and 44 in 2024.
Took Into Account the Savings on Energy Bill When Evaluating Different Energy Efficient Products Because of Previous ENS Program or Service Participation 2021 2024 Sample Size 34 44 Agree 82% 95% Disagree 18% 2% Don't know - 2% Base: In 20...
AI summary The data shows a significant increase in agreement (from 82% in 2021 to 95% in 2024) regarding considering energy bill savings when evaluating energy-efficient products due to previous participation in ENS programs or services. The sample size also increased, and the percentage of respondents who disagreed or were unsure decreased.
Seen ENS Advertisement or Information Discussing Benefits of Energy Efficiency Prior to Participating in EPI 2021 2024 Sample Size 98 97 Yes 78% 73% No 20% 25% Don't know 2% 2% Base: In 2021, respondents who had LED bulbs and/or low flow s...
AI summary The data shows a decrease in the percentage of EPI participants who saw ENS advertisements or information about energy efficiency benefits before participating, from 78% in 2021 to 73% in 2024. The sample size also slightly decreased from 98 to 97 respondents.
Use of Past Participant Survey Results Given the inconclusive results of 2023 billing analysis, it was hypothesized that some participants included in the billing analysis may have added heated floor area to their home around the same time...
AI summary The 2023 billing analysis for Green Heat had inconclusive results, possibly due to some participants adding heated floor area post-participation, increasing consumption. A survey was conducted to exclude such cases, but limited results made it incomplete.
D. Verification of Interest for a Visit - D1. Would you be interested in having an Energy Advisor again come to your home, for free, to perform an energy assessment of your house? - 1. Yes - 2. No - 98. (Don't know) - 99. (Refused) END: Th...
AI summary The text presents a survey question asking if respondents would be interested in a free home energy assessment by an Energy Advisor. It includes response options and concludes the interview. The focus is on verifying interest in residential energy efficiency programs.
Instant Rebates Interviews with Distributors In November 2024, Narrative Research conducted ten interviews with Instant Rebates participating distributors. Interviews lasted between 35 and 65 minutes, with an average length of 47 minutes....
AI summary Narrative Research conducted ten interviews with distributors in November 2024 to gather insights on the Instant Rebates program's service and market evolution. Interviews, incentivized with $100, were conducted over the phone and focused on distributor perspectives. E1 provided the distributor list, and the Evaluator verified decision-makers' expertise in rebate-eligible products.
Instant Rebates Participants Of all IR survey participants (n=50), six in 10 said they purchased energy efficient products (that were available for IR) for their own organization (60%), while nearly four in 10 (38%) either said they purcha...
AI summary A survey of 50 Instant Rebates participants revealed that 60% purchased energy-efficient products for their own organizations, while 38% did so for customers or as contractors. Contractors primarily rely on organizational decision-making for purchases, with energy efficiency as the top reason (43%) for choosing efficient products. Distributors are the primary rebate awareness source (74%), and 81% of participants had not considered alternatives to the purchased products.
3.2 Participant Satisfaction
AI summary The section titled '3.2 Participant Satisfaction' outlines the evaluation of participant satisfaction within the regulatory proceeding, though no detailed content or findings are provided in the text.
A. INTRODUCTION A – Business with a contact name Could I speak with ? - 1. Yes [CONTINUE] - 2. No [SAY "PERHAPS YOU CAN HELP ME ANYWAY." GO TO INTRODUCTION B] Hello, I am with Narrative Research, and we are conducting an evaluation of ener...
AI summary A survey script from Narrative Research evaluating Efficiency Nova Scotia's Business Energy Rebates Program, targeting participants who purchased efficient products. The script seeks to identify the most knowledgeable individual about the purchase and determine organizational context (own use vs. third-party projects).
1.2 Follow-up on Past Evaluation Report Recommendations The Evaluator evaluated Custom in previous years and issued improvement recommendations. [Table](#page-174-1) 5 below provides a summary of the implementation status of each recommend...
AI summary The Evaluator reviewed Custom in previous years and provided improvement recommendations. Table 5 summarizes the implementation status of ongoing recommendations from the 2023 and 2022 Custom Incentives Evaluation Reports.
4.5 Modeller and Participant Suggestions for Improvements Participants shared a number of suggestions for improving Custom New Construction, including conducting outreach to developers and builders to inform them of available incentives; f...
AI summary Participants and modellers suggested improving the Custom New Construction program through targeted outreach to developers, tiered incentives for complex buildings, simplified processes, increased awareness via platforms like LinkedIn, and reduced barriers to entry. Modellers emphasized training, government engagement, and adjusting incentive levels to boost participation.
2024 New Construction-Finding: The share of completed projects supported by the service that are MURBs has increased in recent years, consistent with the growth of the MURB market inside the HRM. MURBs have comprised the majority of New Co...
AI summary New Construction projects in Nova Scotia show increased MURB participation, driven by HRM's population density and streamlined permitting. E1's program faces challenges in non-MURB outreach and participant satisfaction with ROI estimation. Program adjustments to building size criteria and improved ROI communication are recommended.
B. Awareness and Participation B1. Without commenting on your participation in the Custom Retrofit program for now, why did your organization decide to implement the energy efficiency upgrades we are discussing today? [DO NOT READ] Specify...
AI summary The section explores organizational motivations for energy efficiency upgrades and awareness of the Custom Retrofit program, focusing on reasons for participation and initial exposure to the program.
E. Spillover - E1. Since taking part in the Custom Retrofit program, have you implemented any additional energy efficiency measures outside of the program? - 1. Yes - 2. No [THANK AND TERMINATE] - 98. Don't know [THANK AND TERMINATE] - 99....
AI summary The survey explores whether participants in the Custom Retrofit program implemented additional energy efficiency measures outside the program, their financing sources, and the influence of the program on these decisions. It also requests details on measures and reasons for not using Efficiency Nova Scotia programs.
Cross-Influence D3 you considered the cost effectiveness of the energy efficiency measures for your project by evaluating the different options for your organization. 98/99) Don't know/Refused EMPTY Before participating in the Custom Retro...
AI summary The text presents a survey table related to energy efficiency programs, focusing on participants' awareness and decision-making influenced by promotional materials from Efficiency Nova Scotia. It includes questions about cost effectiveness, prior exposure to materials, and the impact of these materials on project decisions.
CAPTURE VERBATIM - 98. I am unsure - 99. I prefer not to say - C10. [SINGLE RESPONSE PER STATEMENT; DO NOT RANDOMIZE] Rate the influence of the following factors in your decision to build a better-than-code building. - a. The program finan...
AI summary A survey question asks respondents to rate the influence of factors like financial incentives, energy modeling insights, and technical assistance from Efficiency Nova Scotia staff on their decision to build better-than-code buildings, using a 0-10 scale.
D. Cross-Influence - D1. [SINGLE RESPONSE] Before participating in the Custom New Construction program for the [INSERT PROJECT NAME] project, had your organization already participated in Custom New Construction or in another Efficiency No...
AI summary The document outlines a survey assessing cross-influence effects of Efficiency Nova Scotia programs on new construction projects. It evaluates whether prior participation in energy efficiency programs or exposure to promotional materials influenced technical evaluations and cost-effectiveness considerations for building projects.
Table 5: Overview of Data Collection Activity Descriptor This Instrument Instrument Type Semi-directed in-depth interview Estimated Time to Complete 15 Minutes Target Audience › New or Non-Participant Modelers › Expected Number of Completi...
AI summary The document outlines data collection activities, including semi-directed in-depth interviews targeting new or non-participant modelers, with a focus on expanding program presence beyond electrically heated MURB markets and updating program service logic. The research aims to assess awareness, motivations, barriers, and potential actions for increasing participation.
B. Barriers to Participation and Motivations - B1. In your experience, why are some builders NOT completing an energy model for their building? [DO NOT READ. MULTIPE RESPONSE] - 1. (Cost energy efficiency upgrades are too expensive) - 2. (...
AI summary The text explores barriers preventing builders from completing energy models, including cost concerns, lack of expertise, and insufficient awareness, alongside motivations such as cost reduction, compliance, and financial incentives. It highlights conflicting priorities between minimum code requirements and energy efficiency goals.
Non-participant Survey Narrative Research completed telephone surveys[9](#page-137-0) with a sample of 30 SBES non-participants to identify any non-participant spillover that should be attributed to SBES and to collect non-participant pers...
AI summary Narrative Research conducted telephone surveys with 30 SBES non-participants to assess spillover effects and gather perspectives. The sample included businesses under 600,000 kWh/year and non-participants in SBES/BER. Surveys ran Nov 1-11, 2024, with a 14.9% margin of error at 90% confidence. Results and methodology are detailed in Appendix I.
3 SBES Non-participant Perspectives This section presents the results of the perspectives collected as part of the SBES non-participant survey. First, program awareness and sources are presented, followed by participation barriers and resp...
AI summary This section summarizes findings from the SBES non-participant survey, covering program awareness, participation barriers, and respondents' energy efficiency project history. It highlights gaps in outreach and challenges hindering engagement with the Small Business Energy Solutions program.
3.1 Program Awareness and Sources When asked without prompting, close to two-thirds (63%) of non-participants said they were not aware of any rebate programs that E1 offers to small businesses for energy efficiency upgrades. Non-participan...
AI summary Only 53% of non-participants were aware of SBES, with 63% initially unaware of E1's small business rebate programs. Awareness sources included brochures, contractors, and emails, while social media and the E1 website were less effective. Post-description, 46% of previously unaware non-participants became aware of SBES.
[IF NO, ASK "CAN WE SCHEDULE A MORE CONVENIENT TIME FOR YOU TO CONDUCT THIS SURVEY?" & RESCHEDULE.] Can you confirm, are you the owner or primary decision-maker ["at a small business operating in Nova Scotia" OR PIPE IN "of " (if in contac...
AI summary A survey question asks if the respondent is the owner or primary decision-maker of a small business in Nova Scotia, with options to confirm, decline, or refuse. Refusal triggers termination, while declining prompts a rescheduling offer.
Question Order - › Make early questions easy and pleasant to answer (to help settle the respondent) - › Make early questions explicitly about the survey topic - › For customers with larger projects, start the survey with an open-ended ques...
AI summary The text outlines best practices for structuring survey questionnaires, emphasizing early simplicity, topic grouping, general-to-specific progression, sensitive question placement, and filter use to improve respondent experience and data quality.