Topic:"Customer Research" in M12249

2 (a) Please refer to Table 1 and 2, below. Table 1 sets out the number of industrial class customers who have participated in energy efficiency programs in 2023-2025 (as of May 31, 2025) by rate class and program component and Table 2 set...

AI summary The document provides participation data for energy efficiency and demand response programs in Nova Scotia, specifically for industrial class customers between 2023 and 2025. EfficiencyOne notes that rate class data is missing for some programs, and 2025 demand response data is not yet available.

M12249 – EfficiencyOne (E1) Application for Approval of the 2026 DSM Extension 1 Request IR-02: 11 federal programs. From 2022 to 2024, the number of customers supported by E1 has grown 12 from under 50,000 to over 200,000 annually (exclud...

AI summary EfficiencyOne (E1) has expanded its customer base significantly from 2022 to 2024, supporting over 200,000 customers annually. E1 tracks contractor complaints since August 2021, with 49 total complaints received through March 2025. However, these complaints are not categorized by whether they relate to regulated or non-regulated programs, and complainants may not be E1 program participants.

1 Request IR-36: 2 3 Please provide the marketing and outreach strategy plan and quality assurance frameworks for 4 the demand response programs. 5 6 Response IR-36: 7 8 Eco Shift (Residential Demand Response) 9 10 Eco Shift marketing and...

AI summary The response to Request IR-36 outlines the marketing and outreach strategy for the Eco Shift residential demand response program, emphasizing awareness, education, and streamlined enrollment processes. Multiple channels including traditional media, social media, and website promotions are planned to support customer engagement.