Topic:"Customer Research" in M12273

not, please explain. 29 c) Please confirm whether the number of former customers impacted is included in the 30 numbers provided by the utility in subsections a) – c) of this Information Request. 31 32 Request IR-3: 33 NS Power, in its Thu...

AI summary The text includes two information requests: one seeking clarification on whether former customers are included in impact numbers, and another referencing NS Power's cybersecurity update involving TransUnion. The latter mentions no evidence of personal data misuse but notes arrangements with TransUnion for affected individuals.

nd Project Accounting was re- established resulting in a resumption of automated end-to-end project lifecycle tracking and data supporting decision-making on property, plant and equipment investments. A cross-functional team of employees a...

AI summary NS Power has re-established Project Accounting for tracking investments in property, plant, and equipment. Efforts are ongoing to resolve outstanding supplier payments and return to normal billing processes. A manual meter reading process has been implemented due to a cybersecurity incident, with 75% of customers having received at least one meter reading. Late fees have been waived, and reconnection of meters to billing systems is expected by March 2026.