HomeCustomer ResearchM12451Evidence
Topic/Matter Intersection

Topic:"Customer Research" in M12451

Matter: Nova Scotia Power Inc. - 2026 General Rate Application (GRA)
10 passages 6 documents

Customer Research across all matters →

N-20NSPI (Bates White) RIR 1-20 - Redacted 1 passage
13 6.3 Large General Service p. p. 80
13 6.3 Large General Service 14 15 The Large General class forecast is similar to the 2024 forecast. The forecast uses a combination 16 of customer survey and historical sales information. Customers are surveyed annually to 17 determine th...

AI summary The Large General Service class forecast is based on customer surveys and historical sales data, with NS Power maintaining regular contact with key customers in this class.

N-22NSPI (Cleary) RIR 1-11 - Redacted 1 passage
Page 14 of 17 Nova Scotia Power Inc. January 19, 2023 p. p. 125
Page 14 of 17 Nova Scotia Power Inc. January 19, 2023 Operating Statistics For the year ended December 31 Earnings Quality/Operating Efficiency 2021 2020 2019 2018 2017 Fuel for generation and purchase power/revenues (%) 54.4 48.3 46.4 44....

AI summary The document presents operating statistics for Nova Scotia Power Inc. from 2017 to 2021, including earnings quality, operating efficiency, customer base growth, and various cost metrics such as fuel costs, variable costs, and depreciation. It also includes data on customer accounts, employee numbers, and rate base figures.

N-27NSPI (NSEB) RIR 1-152 - Redacted (settlement agreement attached at IR-1) 1 passage
1 Request IR-1: p. p. 17
1 Request IR-1: 2 3 Please file a copy of the consensus agreement reached with customer representatives. 4 5 Response IR-1: 6 7 Please refer to Attachment 1. Nova Scotia Energy Board

AI summary The Nova Scotia Energy Board requests a copy of the consensus agreement reached with customer representatives and refers to Attachment 1 for the response.

N-44STATE OF CONNECTICUT PUBLIC UTILITIES REGULATORY AUTHORITY 1 passage
2. Termination Notices and Customer Rights p. pp. 235-236
2. Termination Notices and Customer Rights The Company's customer rights and termination notices generally comply with the applicable regulations. See Application, Sch. H-2.1; Interrog. Resp. EOE-42, Att. 1. EOE also reviewed the Company's...

AI summary The Company's customer rights and termination notices comply with regulations. The Company provides the 'Your Rights' bill insert annually and allows customers to request a copy at any time. The Authority notes that rate amendment applications must include both termination and customer rights notices to avoid being considered incomplete.

N-84Response to Undertaking U-17 4 passages
Section 109
ection is filed under subsection 93.4(4) or (5) of the Act. 4 (1) The Act is amended by adding the following after section 93.3: Definitions 93.4 (1) The following definitions apply in this section. FABI surplus, of a foreign affiliate (re...

AI summary The text outlines an amendment to the Act, specifically adding definitions under section 93.4. It defines FABI surplus in relation to a foreign affiliate, including specific conditions related to taxable surplus calculations under the Income Tax Regulations.

Section 415
ductible 248(1), but does not include a natural person or a part- par l’effet de la division 95(2)f.11)(ii)(D)) nership. (contribuable) sur le total des sommes dont chacune re- présente : transaction includes an arrangement or event. (opér...

AI summary The text outlines definitions related to tax regulations, including terms such as 'transaction,' 'transferred capacity,' and provisions under subsection 95(2)f.11)(ii)(D). It discusses revenue from interests and financing of affiliated companies and sums included under specific tax subdivisions.

Section 916
2 the foreign affiliate’s relevant affiliate écrit en vertu de la présente division selon les interest and financing expenses (as de- modalités réglementaires, fined in subsection 18.2(1)) (determined without regard to this clause and subs...

AI summary The text outlines specific financial calculations related to a foreign affiliate's interest and financing expenses, as well as foreign accrual property losses, under a regulatory framework. These calculations are determined without regard to certain subsections of the Income Tax Regulations.

Section 917
3 les dépenses d’intérêts et de finance- (determined without regard to this clause, ment de la société affiliée pertinentes clause (D) and subsection 18.2(19)) for the (au sens du paragraphe 18.2(1)) de la socié- taxation year, and té étra...

AI summary The text outlines the determination of interest and finance expenses of a foreign affiliate, excluding specific provisions, and references the foreign affiliate's foreign accrual property loss or income for the taxation year.

20260109-1Hearing Transcript — 01/09/2026 (Pecurica, Willett, WIlliams, Flemming, MacIntosh) 2 passages
1 there's some valuable aspects of it, and they talk about
1 there's some valuable aspects of it, and they talk about 2 intending to use a customer satisfaction metric in its 3 reliability plan? 4 (MacIntosh) Yes, Mr. Mahody, if A. 5 you consider the CSAT metric and then how the Five-Year 6 Reliab...

AI summary The discussion revolves around the use of a customer satisfaction (CSAT) metric in Nova Scotia Power's reliability plan. While CSAT data is considered valuable, it is not used as a performance standard. Instead, performance standards are viewed as objective benchmarks for measuring success in reliability.

NSP GENERAL/REGULATORY PANEL 869 Questions, (Deveau)
NSP GENERAL/REGULATORY PANEL 869 Questions, (Deveau) 1 expense. 13 11 of your Application. 14 And you were asked to provide meeting 15 notes or summaries that were prepared to record the 16 feedback received, and you indicated there were n...

AI summary The text discusses a regulatory proceeding involving Nova Scotia Power, including questions about community meetings conducted by the Reliability Team, communication and public affairs budget increases, and references to various documents and figures.

Disclaimer: These summaries were generated by AI from the filings they describe. We take care to make them accurate, but errors are possible - and they aren't advice. Only the filings themselves are the record: if you're relying on something here, confirm it against the source documents or the Nova Scotia Energy Board's own record. Full disclaimer →