Topic:"Customer Research" in M12619

SHOW ON SEPARATE SCREEN: In the following section, we will present a scenario involving an electrical power outage. We want to understand how your household would respond to the outage and to estimate any extra expenses your household woul...

AI summary The text outlines a scenario to assess household responses to a power outage and estimate associated expenses, including subjective costs like inconvenience and loss of enjoyment. The goal is to gather estimates rather than correct answers.

(b) "Regular" refers to Regular Administrative Overhead, also known as Labour AO. NS Power has three types of AO Rates, which are calculated in accordance with Board- 1 approved Accounting Policy 6230 – Application of Administrative and Ve...

AI summary The document discusses NS Power's Administrative Overhead (AO) rates, referencing Accounting Policy 6230, and outlines the distribution timeline for a Value of Lost Load (VoLL) survey and summary reports. It also requests NS Power to evaluate customer-centric metrics related to outage experiences.

Q: What is your recommendation regarding collection of new customer data? - A: I recommend that the Board direct NS Power to revise its internal work orders for work done in customer-driven routines to identify whether the work was done fo...

AI summary The recommendation is for the Board to direct NS Power to revise internal work orders to better categorize customer-driven work and monitor external cost drivers, such as supply chain issues and labor shifts, ensuring supporting data is provided for significant cost increases.

2026 ACE Plan U-20 Attachment 1 Page 1 of 1 1 00 11 CEA Description 2018 2019 2020 2021 2022 2023 2024 2025 Adverse Environment 28,221 43,814 4,248 4,293 22,088 523,852 9,856 428 Adverse Weather 1,581,023 6,823,122 448,261 394,965 9,627,40...

AI summary The document presents a table with data on various types of customer interruptions, including adverse weather, defective equipment, and loss of supply, across multiple years from 2018 to 2025. The data includes numerical values for each category, indicating the frequency or impact of these interruptions over time.

lysis of the results of this survey is underway with a draft report expected for NS Power’s review in late 2025.” 1. What is the status of this report? 2. What are the summary findings of the report? Page 100 of the application discusses t...

AI summary The text outlines a series of questions related to the status of a customer survey report, reliability cost efficiency (RCE) metrics, outage causes, and the use of resilient equipment by NS Power. These questions pertain to the 2025 ACE Plan and the evaluation of capital project cost estimates.

Request IR-16: - Please refer to the Application Page 100 of 782, Value of Lost Load (VoLL) - a) At Lines 17-20, there is reference to a residential customer survey regarding VoLL and a draft report on the survey expected to be available f...

AI summary The document requests updates on the status of residential and commercial/industrial customer surveys regarding the Value of Lost Load (VoLL), including whether draft reports are available, progress on survey development, and timelines for distributing results to intervenors.

Request IR-17: - Please refer to the Application Page 99 of 782, Line 8-9, Metrics. - a) Did NS Power consider or evaluate the potential use of the following customer centric metrics: - i) Customers Experiencing Multiple Momentaries (CEMM)...

AI summary The document contains a series of requests (IR-17 to IR-28) directed at NS Power, focusing on outage metrics, event days, definitions, and governance milestones. It asks for clarifications on customer-centric metrics, outage causes, figures, and directives related to energy infrastructure and regulatory compliance.

rse and non-adverse weather conditions, by increasing the separation between tree lines and power lines. As confirmed in response to CA IR-24(d), the 40% estimate continues to be validated through the experience and assessment of NS Power'...

AI summary NS Power discusses its methodology for estimating tree contact risks, validated by subject matter experts and field reviews. It acknowledges the 40% estimate remains reasonable and will continue to refine it as the vegetation management program evolves. The document references the 2026 ACE Plan Hearing Transcript and related exhibits.