Topic:"Customer Research" in M12784

arch 31, 2026 Page 91 of 115 2025 Annual Performance Standards Report Non-Confidential 1 This analysis included 32 Electricity Canada member utilities. Of the 32 utilities reviewed, only 2 two currently measure customer-level reliability m...

AI summary NS Power discusses challenges in benchmarking customer-level reliability metrics (CEMI-4, CELID-8) against utilities like BC Hydro and Manitoba Hydro, noting differences in operating conditions and limited comparator data. The report highlights the need for understanding metric measurement practices across jurisdictions and NS Power's commitment to annual reporting.

(c) Were there any major or extreme weather events during November 2025 that would explain why, in that particular month, NS Power failed to meet 4 of the 5 New Service 1 Connection thresholds? If not, what was the reason for the departure...

AI summary The text discusses NS Power's failure to meet service standards in November 2025, asking if extreme weather events were the cause. It also includes a table with customer distribution data and a request for additional reliability improvement plans for the Wreck Cove area.