Topic:"Customer Research" in M12920

CEM EM&V Year 3 NSEB Direction The Board provided the following direction its Decision on the Year 3 CEM EM&V Report proceeding (M12251): The Board finds that enhancing the CEM and My Energy Insights with features specifically designed for...

AI summary The Nova Scotia Energy Board directed NS Power to enhance the Customer Energy Management (CEM) platform with features for commercial rate classes and to continue reporting on initiatives to boost participation. The Board also emphasized the use of EOne data to address confounding factors and requested a discussion on the practical significance of findings in the Year 4 EM&V Report. NS Power has been unable to implement initiatives due to platform unavailability since April 2025.

customers who had CEM access over the entire 2022 calendar year), as well as complete annual evaluations for all customer types (TVP participating customers or non-TVP customers) for 2023 and onward. This Year 4 CEM evaluation report maint...

AI summary The Year 4 CEM evaluation report analyzes the impact of Customer Energy Management (CEM) for residential and commercial customers, excluding those on TVP rates due to insufficient sample size. It presents quantitative results with 90% confidence intervals and discusses statistical significance.

4.1.1 Energy Usage The two figures below illustrate the energy usage savings achieved by residential rate code customers that are high CEM users (low users exhibit a similar pattern and corresponding graphs are provided in [Appendix](#page...

AI summary The text discusses energy usage savings across different residential and commercial rate codes, highlighting patterns in winter and summer savings, the impact of heat pump adoption, and the statistical significance of savings. It notes variations between high and low CEM users and the influence of factors like operations on commercial energy use.

KEY FINDINGS This section presents the key findings of the CEM platform evaluation for Year 4, which included all eligible rate codes except Commercial TVP participants for which there were too few participating customers to conduct an ana...

AI summary The key findings section outlines the evaluation of the CEM platform for Year 4, excluding Commercial TVP participants due to insufficient data for conclusive results.

Recommendation for Future Evaluations Given the ongoing challenges with AMI data retention and access, we recommend that any future evaluations should be put on hold until data access has been restored and customers can meaningfully intera...

AI summary The document recommends pausing future evaluations due to ongoing issues with AMI data retention and access, suggesting a minimum nine-month period of full customer access to CEM before resuming evaluations.

July 28, 2026 VIA EMAIL Ms. Crystal Henwood Clerk of the Board Nova Scotia Energy Board 1601 Lower Water Street, 3rd Floor Halifax NS B3J 3 S3 Dear Ms. Henwood: Re: Ml2920 - Nova Scotia Power Inc. - CI C0021839 - IT - Customer Energy Manag...

AI summary The Small Business Advocate (SBA) comments on Econoler's 2025 Evaluation of the Customer Energy Management Platform, noting concerns about limited data due to a cyber security incident and the need to maintain activation levels for commercial customers.