Topic:"Cybersecurity" in M12749

off-peak rate for these customers should be lowered to equal the standard rate during the suspended program. The Board would not expect these customers to be disappointed with this temporary measure. Further, the Board agrees with the conc...

AI summary The Board agrees with Synapse's recommendation to adjust TVP rate notice periods during the suspended program, ensuring participants are not required to reenroll upon system restoration. Off-peak rates will be temporarily aligned with standard rates, and clear communication is emphasized to minimize disruption from the cybersecurity breach.

M12499 – Nova Scotia Power Inc. – Application for Approval of 2025/26 Time Varying Pricing Tariffs Nova Scotia Power Inc. applied on October 1, 2025, to extend the Time Varying Pricing (TVP) Tariffs, effective November 1, 2025. The Board p...

AI summary Nova Scotia Power Inc. (NSP) applied to extend 2025/26 Time Varying Pricing (TVP) tariffs, delayed by a cybersecurity incident impacting data extraction and billing systems. NSP proposed maintaining TVP with suspended on-peak billing (Option A) or pausing the program (Option B). Option B risks program viability and customer disruption, per NSP.

This means your savings will add up when you're paying a lower rate and there are no peak events. Through this Critical Peak Pricing Rate Pilot, we are looking to examine how shifts in the time of day that energy is used can benefit both c...

AI summary Nova Scotia Power Inc. (NSP) applied to extend Time Varying Pricing (TVP) Tariffs, effective November 1, 2025. The application was delayed due to a cybersecurity incident impacting data analysis. The Board panel includes Roland A. Deveau, Richard J. Melanson, and Steven M. Murphy.

t that NS Power incurred in the spring of this year. The cybersecurity breach has impacted NS Power’s ability to extract data from its systems to analyze its customers’ energy usage under the tariffs. NS Power stated that the impact of the...

AI summary NS Power faces operational challenges due to a cybersecurity breach, impacting its ability to manage TVP billing and critical peak events. It proposes two options for the 2025/26 season: maintaining TVP with suspended billing (Option A) or pausing the program (Option B). NS Power argues Option B risks the program's viability and customer experience, favoring Option A as the viable path forward.

rates. • The Board directs that the same amendments be made to these CPP Tariffs as were made to the Domestic CPP Tariff, mutatis mutandis. Multi-Unit Residential Building (MURB) TOU The Board is satisfied that there are no changes require...

AI summary The Nova Scotia Energy Board (NSEB) approves tariff amendments for CPP Tariffs, confirms no changes to MURB TOU due to NS Power's manual processes, and awaits compliance filings for 2025/26 TVP Tariffs. NS Power will update the Board by December 31, 2025, on its evaluation report. A cyber incident led to billing customers at standard rates instead of TVP rates until system recovery.

NON-CONFIDENTIAL 1 Request IR-3: 2 3 Please provide a copy of the communication sent to CPP customers advising them of the 4 temporary suspension of the program due to the cyber incident. 5 6 Response IR-3: 7 8 Please refer to Attachment 1.

AI summary A request (IR-3) seeks a copy of communication sent to CPP customers about temporary program suspension due to a cyber incident. The response directs to Attachment 1 for details.

Why is this happening? Our systems were impacted by the [cyber incident](https://www.nspower.ca/home cyber?utm_source=nsp&utm_medium=email&utm_campaign=cs25_tvp&utm_id=cs25_tvp&utm_content=hyperlink) earlier this year and we are still work...

AI summary A cyber incident disrupted data transmission from meters to billing systems, affecting peak time billing accuracy. MyEnergy Insights, a usage tracking tool, is currently unavailable. Restoration efforts are ongoing.

plaint drop the trees that we deem a risk to our resolved? power lines between the main road and the transformer (being high tension lines). Supporting documents uploaded: Page 2 of 2 Important Update to the Critical Peak Pricing Rate Pilo...

AI summary Nova Scotia Power Inc. temporarily paused its Critical Peak Pricing Rate Pilot due to a cyber incident impacting system safety and data transmission. Participants remain enrolled, and the program will resume once systems are restored. The pause affects billing and critical peak event notifications.

Issued at Halifax, Nova Scotia, this 27th day of May 2026. Lisa Wallace, Chief Clerk of the Board Document: 330387 Date Filed: 05/27/26 Page 1 1 Request IR-1: 2 Please provide the complete tariff provisions, customer terms and conditions,...

AI summary The document contains five requests related to Nova Scotia Power Inc.'s Time Varying Pricing/Critical Peak Pricing (TVP/CPP) pilot program, including documentation, allocation methodology, communication about program suspension due to a cyber incident, invoicing practices, and estimation methods. The requests focus on rate design, tariff provisions, and program governance.