Preamble
p. p. 0
• July 24, 2025 – Mr. Bowser appealed the DRO's decision with the NSEB. NS Power agrees with the DRO's decision that NS Power has appropriately billed Mr. Bowser. Following the cyber incident, NS Power was temporarily unable to access mete...
AI summary NS Power provided an explanation for billing discrepancies caused by a cyber incident, which led to estimated billing and manual meter reading. Mr. Bowser appealed the DRO's decision, but NS Power agrees with it. The discrepancies were reconciled in the July bill, and the account balance is now accurate. NS Power apologizes for the confusion and offers to review the details with Mr. Bowser.