Tactics:
p. pp. 53-55
Tactics: - Help customers act on balances and stop them from growing. - Resume all collection outreach to customers, no mention of 'disconnecting service' in 2025. All language to focus on helping customers. - Include options to put overdu...
AI summary The tactics outlined focus on assisting customers with overdue balances through payment plans, increased HEAT fund contributions, and support programs. Emphasis is placed on helping customers rather than disconnecting service, with continued late fee waivers and grassroots grants. These measures aim to reduce disconnection rates and improve affordability.