Topic:"Demand Side Management" in M12733

7. Documentation Gaps Confirm Evasion - Pre-Jan 2020 invoices "not available" (2017 account open) - No prior-owner aggregate usage baseline ( privacy excuse invalid ) - Incomplete ledger/meter history, duplicates unresolved

AI summary Documentation gaps, including missing invoices and incomplete ledger/meter history, confirm evasion of obligations. The privacy excuse for not providing prior-owner aggregate usage data is deemed invalid.

Current Usage Facts for the Record: - My home is 2,500 sq. ft., but only 3 of 5 bedrooms are heated at most to conserve costs. All light fixtures have had been replaced with LED lights to conserve power. Main living area barely is heated....

AI summary The customer describes energy conservation measures in their home, including LED lighting and limited heating, and highlights issues with NSP, such as overbilling, incorrect DRO enforcement, and lack of efficiency program support. They also mention a disconnected hot tub being used to justify high estimates.

Current Usage Facts for the Record: - My home is 2,500 sq. ft., but only 3 of 5 bedrooms are heated at most to conserve costs. All light fixtures have had been replaced with LED lights to conserve power. Main living area barely is heated....

AI summary The user provides details about their home energy usage and dissatisfaction with NSP's billing practices, including overbilling, disconnection of a broken hot tub, and lack of access to energy efficiency programs. They also mention an appeal process and enforcement issues related to a DRO decision.