Topic:"Demand Side Management" in M12982

THE ISSUE IN DISPUTE q) The 2025 adjustment in consumption, for which there are no readings, no proof, no known cause and it occurred during a MAJOR computer system issue at NSP results in a 43% increase in our consumption and 45% increase...

AI summary The issue in dispute concerns a 43% increase in consumption and 45% increase in cost for 2025, attributed to an unexplained adjustment during a major computer system issue at NSP. The complainant questions the validity of the adjustment, citing lack of meter readings, potential impacts from a cyber attack, and possible issues from the Time of Day Savings Program pilot.

Request IR-5: a) When did you first sign up for the time-of-day savings program? Document: 332638 Page 3 of 4 - The program launched in Nov 1, 2024. We signed up right away and were told it was a pilot. You can see the varying energy charg...

AI summary The customer signed up for the time-of-day savings program when it launched in November 2024. The program was discontinued in winter 2025 due to a cyber incident. The customer was unclear about the program's duration and its potential benefits but participated anyway.