K-3NSPI Response to Appeal (redacted)
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o over payment options, but the customer hung up. The customer care representative removed Amritpal Kaur from budget billing. This is referenced on pages 3 and 4 of 9 in Confidential Attachment 2 . - August 18, 2026 Amritpal Kaur called cu...
AI summary Amritpal Kaur contacted customer care to discuss payment options and later requested to freeze her account. Customer care explained that disconnecting would not eliminate her outstanding balance. Kaur then formally disputed the billed amount with the DRO and provided consent for the DRO to access her personal information. NS Power responded to the DRO with its position on the matter.
103655Board Acknowledgment Letter (redacted)
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suant to Regulatory Rule 12 , a copy of which is attached to this letter. The evidence will, in any case, be made available to NS Power to allow the appeal to be properly addressed. Document: 333312 By copy of this letter, the Board reques...
AI summary The Board has requested NS Power to respond to an appeal by a specific deadline and has directed NS Power to hold disconnection notices on a property until a decision is made. The appellant is given 10 business days to reply to NS Power's response.
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