Topic:"Energy Efficiency" in M12749

March 16, 2026 Christine Cameron Dear Christine Cameron, Re: Account No. We are writing to confirm the results of your recent meter test. This test was conducted following your inquiry about electrical usage at your premises. Per our meter...

AI summary NS Power informed Christine Cameron that her meter test results show the meter is operating within prescribed accuracy limits. The letter outlines the option to request a further test by Measurement Canada at a cost of $46.00, with a potential credit if the meter is found to be inaccurate.

NS Power submits that Option A is the only “viable path forward” because it “preserves customer enrollment, supports longer-term continuity of the TVP program, and minimizes disruption for customers”. Due to the delay in filing its TVP app...

AI summary NS Power advocates for Option A as the only viable path forward for the TVP program, emphasizing continuity and minimizing customer disruption. The Board raised concerns about revenue neutrality and system benefits, noting a potential $500,000 revenue shortfall if TVP tariffs are adopted. Expedited processing was requested to implement rates by November 2025, with stakeholder submissions received by October 2025.

CUSTOMER / COMMUNICATION - There is opportunity to better communicate with TOU customers that they may experience higher bills in the winter and will see lower bills throughout the summer when the daily rate is lower. - Create visuals for...

AI summary The text outlines strategies to improve communication with TOU customers, including visual aids and FAQs, cross-collaboration with Efficiency Nova Scotia for load-shifting tech, targeting electrically heated customers, and enhancing digital tactics over direct mail. It also highlights automation needs for rate changes and improvements in customer support models.

CUSTOMER / COMMUNCIATION - Including more visual examples such as sample TOU bill in the winter vs. summer on the website proved helpful for customers. - Savings estimator tools and energy planner tool on website continued to be helpful fo...

AI summary The text highlights customer communication strategies, noting the effectiveness of visual tools and savings estimators on the website, challenges in reaching business customers, and the need for automation in rate changes. Email was effective for residential but not business audiences, while recruitment efforts benefited from early starts and Key Accounts team collaboration. Streamlined application processes and regular customer care meetings were emphasized.

- The average click rate was 23.9% , this was above average to other business-related NS Power email campaigns. Email Results (Y2) Email Results (Y3) (Business Only) • 6,914 recipients • 3,254 opens (47%) • 445 clicks to the website (14%)...

AI summary The email campaign by NS Power achieved a 23.9% click rate, which is above average compared to other business-related NS Power email campaigns. The data shows that 6,564 recipients received the email, with 3,289 opens (52.7%) and 659 clicks to the website.

Dishwasher Use the timer or "delay start" function to wash dishes at night or early in the morning. Always turn off lights in rooms not being used. Use sleep mode when you can, especially during peak hours. Try using your electric range du...

AI summary The text provides energy efficiency recommendations for household appliance usage, emphasizing off-peak energy consumption through timer functions, lighting habits, and appliance scheduling to reduce peak demand and improve energy management.