1.2 Programs and Services Overview 5 4 The 2016-2018 Residential and Business, Non-profit and Institutional (BNI) programs are expected to include ongoing gradual evolution in order to address the following objectives: 9 10 11 12 7 - Respo...
AI summary The 2016-2018 Residential and Business, Non-profit and Institutional (BNI) programs aim to evolve by addressing market changes, incorporating research, and maintaining access across sectors. ENS plans to enhance customer experience through 'Programs 2.0,' including a one-window approach, improved IT, and tailored incentives, with implementation expected by 2016.