CUSTOMER / COMMUNCIATION
p. pp. 10-11
CUSTOMER / COMMUNCIATION - Including more visual examples such as sample TOU bill in the winter vs. summer on the website proved helpful for customers. - Savings estimator tools and energy planner tool on website continued to be helpful fo...
AI summary The text highlights customer communication strategies, noting the effectiveness of visual tools and savings estimators on the website, challenges in reaching business customers, and the need for automation in rate changes. Email was effective for residential but not business audiences, while recruitment efforts benefited from early starts and Key Accounts team collaboration. Streamlined application processes and regular customer care meetings were emphasized.