13. The cost of continued delay
13. The cost of continued delay Delay now has material financial, health, and safety consequences. It is approximately 10 degrees Celsius outside tonight as I write this. That fact is relevant to the Board's health and safety role because...
AI summary The text discusses the financial and health consequences of a significant delay in electrical service installation by NSP. The customer has incurred over $10,000 in costs and is living without reliable heating. NSP has accepted payment but has not completed the installation, leading to frustration and the need for a reasonable balance between NSP's safety precautions and its obligation to provide service.