E-22014 Electricity Demand Side Management Plan Evaluation Reports
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b Rental Properties and Condos Services common spaces measures are claimed under Business Energy Solutions. The following sub-sections report on the comparison between the evaluated savings and the tracked savings for each program componen...
AI summary The document discusses the evaluation of savings for various program components in 2014, focusing on the comparison between evaluated and tracked savings. It excludes components that only required validation of tracked savings by ENSC or a process evaluation.
cking report contains enough information to allow carrying out the evaluation, it is recommended that further improvements be made to the accuracy of the data collected. Survey results showed that participants' satisfaction with Green Heat...
AI summary The evaluation of the Green Heat program found high participant satisfaction but noted a slight decline in participation since 2011, attributed to changes in rebate eligibility. Energy savings decreased in 2014 compared to previous years, with net savings of 1.472 GWh and peak demand savings of 0.594 MW. The evaluation considered free-ridership and used literature review data for calculations.
The 2014 evaluation of Business Energy Solutions demonstrated that the program component generated important electrical savings in 2014. Even though Business Energy Solutions did not reach its targets in 2014, an increase in savings associ...
AI summary The 2014 evaluation of Business Energy Solutions showed that the program achieved significant electrical savings despite not meeting its targets. Participant satisfaction remained high, but some challenges such as contractor issues and lack of financing were reported. Recommendations include improving procedures for lighting intensity measurement and providing clearer information on replacement lamps.
10% Example participant Spillover Algorithm (none with spillover this Calculation Algorithm Calculation Questions Answer Result SO1. Since the time that you participated in IF 1. Yes: CONTINUE Custom Retrofit, have you implemented one or I...
AI summary This table outlines a spillover algorithm used to calculate the influence of the Custom Retrofit program on participants' subsequent energy efficiency measures. It includes questions about additional measures implemented, financing or rebate requests, types of measures, and the influence of the program on decisions, with calculations for spillover savings.
Would Participate in Other ENSC Programs 2012 2013 2014 Sample Size 55 197 200 Definitely 80% 76% 72% Probably 16% 23% 27% Probably not 4% 1% 2% Definitely not - - - \ &# x27;Don't know'/'Refused' have been removed from calculation
AI summary The table shows participation rates in ENSC programs from 2012 to 2014, with a decreasing trend in 'Definitely' participation and an increasing trend in 'Probably' participation over the years.
QB1. On a scale from 1 to 10, where 1 is very poor and 10 is excellent, please rate your satisfaction in regard to the following aspects of the Instant Savings program. Aspects of the program Score 1 = very poor 10 = excellent NA = Not app...
AI summary The text presents a questionnaire assessing participant satisfaction with the Instant Savings program, including questions about educational components, opportunities for input, and handling of complaints. It includes sections for rating satisfaction and providing feedback on program improvements.
3.2.2 Internal Spillover The annual participant survey was also used to assess internal spillover, which can occur when participants, following their previous participation, implement additional energy efficiency measures that were recomme...
AI summary The annual participant survey identified internal spillover, where participants implemented additional energy efficiency measures after their initial assessment. The internal spillover effect factor was six percent in 2014, higher than previous years. Certified energy advisors (CEAs) continue to recommend these measures, and more participants reported taking additional actions post-assessment.
S10. Thinking of when your post-retrofit assessment was conducted by the energy advisor, how long, in days, was it before you received your rebate? Length of Time to Receive Rebate 2014 Sample Size 60 7-9 days 2% 10-19 days 10% 20-29 days...
AI summary The text discusses the time it took for participants to receive rebates after a post-retrofit assessment and the importance of various factors in their decision to implement energy efficiency upgrades. Data is presented for 2014, showing the distribution of rebate receipt times and average importance ratings for different program aspects.
100% -[FR4_P/(FR4_P+FR4_NP)] FR2c. If you had not participated in HEA, what is the likelihood that you would have implemented the exactly same energy efficiency upgrades that you implemented through program but at a later date? (Scale 0 to...
AI summary This section of the regulatory proceeding document asks respondents about the likelihood of implementing energy efficiency upgrades without the Home Energy Assistance (HEA) program and the potential delay in implementation if they had not participated in HEA. The responses are quantified on a scale from 0 to 10 and further categorized into time frames.
2.2.3 Survey In October and November 2014, CRA staff in Halifax conducted a telephone survey with a total of 53 Green Heat participants, using computer-assisted telephone interviewing (CATI) technology. The average length of the survey was...
AI summary In 2014, CRA conducted a telephone survey with 53 Green Heat participants to gather feedback on program awareness, satisfaction, and recommendations for improvement. The survey results are detailed in appendices, and Table 3 provides sample sizes and margins of error for 2012, 2013, and 2014 surveys.
2012 Executive Summary Recommendations The Evaluator noticed that two of the three recommendations made in 2012 were implemented by ENSC. The implementation of these recommendations allowed for overall program improvement. One of them was...
AI summary The 2012 Executive Summary Recommendations highlight that two of three recommendations were implemented by ENSC, including continued marketing efforts and calibrated simulations for Green Heat. One recommendation regarding rebates for ductless mini-split heat pumps was not implemented due to concerns about high freeridership.
CONCLUSION The 2014 evaluation of Green Heat demonstrated that most of the recommendations made specifically for Green Heat in the last evaluations were implemented. The Evaluator commends ENSC on the efforts it made to improve and optimiz...
AI summary The 2014 evaluation of Green Heat highlighted successful implementation of past recommendations, improvements in marketing and data accuracy, and high participant satisfaction. However, participation slightly declined, and energy savings decreased compared to previous years. The evaluation also noted the impact of shifting focus to renewable fuel-based heating systems.
S5. Using a 5-point scale, where '1' is very difficult and '5' is very easy, how would you rate the process to participate in the program? Program Participation Process 2012 2013 2014 Sample Size 75 70 52 5 – Very easy 64% 57% 60% 4 27% 33...
AI summary The document presents a survey on the ease of participating in a program using a 5-point scale, with data from 2012 to 2014 showing the majority of respondents rated the process as 'very easy' (5) with percentages ranging from 57% to 64%.
VOLUNTEERED - 4. Neither [GO TO SECTION M] CONSIDER NON-PARTICIPANT BUILDER - 98. Don't know [PROMPT: "Did you or someone else from your firm participate in the Performance Plus and/or New Home Construction program for houses you built in...
AI summary The text contains instructions for survey respondents regarding participation in the Performance Plus and New Home Construction program. It includes options for 'Don't know' and 'Refused' with specific procedures for handling each response.
4.1 Partner Perspectives Interviews with two DAs were conducted as part of the RDI evaluation. Overall, RDI is viewed as valuable, efficiently administered, and effective in promoting energy efficiency. Changes made to RDI over the past ye...
AI summary The RDI program is viewed as effective and efficiently administered by DAs, though marketing limitations and product selection issues are noted. DAs highlight the importance of referrals and word of mouth in program participation, while expressing concerns about short-term contracts and limited product variety. Suggestions for improving educational outreach and streamlining promotional materials are made.
5.3.2 Internal Spillover The annual participant survey was also used to assess internal spillover, which can occur when participants purchase and install additional energy efficiency products following their previous participation in the p...
AI summary The annual participant survey was used to assess internal spillover, where participants who previously participated in energy efficiency programs purchased additional energy efficiency products. The 2014 survey found a 6% internal spillover effect among non-low-income participants, while the 2012 evaluation found a 3% effect.
QD1b. If you answered "No", what else can Efficiency Nova Scotia do to involve delivery agents? Very knowledgeable Somewhat knowledgeable Not very knowledgeable Not at all knowledgeable QD4a. How knowledgeable are you/your staff regarding...
AI summary This document contains survey questions related to program performance and stakeholder engagement, focusing on Efficiency Nova Scotia's Residential Direct Installation program and the involvement of delivery agents.
VOLUNTEERED - 97. (Neither satisfied nor dissatisfied) - 98. (Don't know) - 99. (Refused) [IF MOSTLY/COMPLETELY DISSATISFIED IN S.24, CONTINUE, OTHERWISE SKIP TO S26.] - S25. What was the main reason for your dissatisfaction with the quali...
AI summary This section of the proceeding includes customer satisfaction survey questions related to Efficiency Nova Scotia's service quality, including dissatisfaction reasons and recommendations for their programs. It focuses on customer feedback regarding service attitudes, meeting deadlines, and issue resolution.
2.2 Methodology Description In 2014, a full-scale evaluation of RP&C was not carried out. The evaluation of RP&C involved substantiating ENSC's tracked savings with the parameters established in the 2013 evaluation. The Econoler team valid...
AI summary In 2014, an evaluation of the Rental Properties and Condos (RP&C) program was conducted to validate energy savings parameters from the 2013 evaluation. New unitary savings values were established for newly added products. A survey of 19 landlords was conducted using CATI technology to assess free-ridership and satisfaction with energy-efficient products.
[ASK IF MEASURES IN COMMON AREAS=YES, IF NOT SKIP TO S SERIES] V3. I am going to read you a list of measures that, according to our records, were installed in the common area of your building(s) by the Program: [READ WHAT IS ON RECORD (MEA...
AI summary The text prompts the respondent to verify whether specific energy efficiency measures, installed in common areas of their building(s) by the Program, are accurate according to records. The respondent is asked to confirm if each measure was installed or not.
This Appendix presents all recommendations made by the Evaluator throughout this report as well as the sections from which the recommendations originated. Sections Recommendations 4 Monitor the loan disbursement process and the time requir...
AI summary The appendix outlines a recommendation to monitor the loan disbursement process and payment timelines, following issues such as incorrect allocation of funds and delays. Feedback from contractors and participants is suggested to ensure smooth operations and avoid dissatisfaction.
For the quarterly surveys, four series of interviews with a total of 68 participants were conducted in four periods in April, July, October and December 2014, using CATI technology. Such surveys were conducted to shorten the time gap betwe...
AI summary Quarterly surveys were conducted in 2014 using CATI technology with 68 participants across four periods to gather feedback on the BER Mail-in program, focusing on free-ridership and satisfaction. The surveys aimed to reduce the time gap between program participation and evaluation. Results and questionnaires are detailed in appendices, along with population and sample sizes and margin of error at a 90% confidence level.
S2. You indicated a score of [answer from S1] on a 5-point scale for your overall satisfaction with the program. For what reasons were you not satisfied with the program overall? Reasons for Dissatisfaction 2012 (#) 2014 (#) Sample Size 3...
AI summary The document presents survey results regarding participant dissatisfaction with a program, highlighting reasons such as delays in receiving rebates, difficulty in signing up, insufficient rebate amounts, and lack of helpful staff. It also evaluates the ease of participating in the program, with many respondents finding it challenging due to information gaps, lengthy processes, and excessive paperwork.
\ \ Percentage of respondents who gave a rating of completely or mostly satisfied where 5 = 'Very satisfied' and 1 = 'Not at all satisfied'; Don't know removed from calculations \ \ Source: 2012 C-Sat Commercial Study S29. And based on you...
AI summary The text discusses customer satisfaction with Efficiency Nova Scotia's programs, referencing a 2012 C-Sat Commercial Study and asking respondents how likely they are to recommend the programs to others.
Satisfaction In 2014, nearly all participants claimed to be satisfied with Custom Retrofit overall. Other program aspects generally received good ratings, with the majority of participants offering good ratings for the initial confirmation...
AI summary In 2014, most participants were satisfied with the Custom Retrofit program, though satisfaction was lower for the timeliness of incentives and the paperwork involved. Despite this, all participants would recommend the program and consider participating in other ENSC programs.
Evaluation Report The Evaluation Report tab contains the most information, and is similar in scope to the 2013 tracking sheet used by ENSC. Information contained in this tab includes: project ID, project status, ENSC project owner, partici...
AI summary The Evaluation Report provides detailed tracking of energy and peak demand savings, including project IDs, participant contact information, and incentive payments. However, it lacks line loss factors and Nova Scotia Power rate codes, making it difficult to calculate savings at the meter. The report also notes that adding facility contact information has improved on-site coordination and evaluation processes.
Annual Survey For the annual survey, the interviews were conducted in October and November 2014 using computer-assisted telephone interviewing (CATI) technology. The average length of the survey was 9 minutes. The annual survey was used to...
AI summary The annual survey conducted in 2014 using CATI technology aimed to understand aspects of the Business Energy Solutions (BES) program, including spillover, program awareness, participant motivations, satisfaction, and recommendations for improvement. Survey results are detailed in Appendices III and IV.
CONCLUSION The 2014 evaluation of BES demonstrated that the program component generated important electrical savings in 2014. Even though BES did not reach its targets in 2014, an increase in savings associated with the BES lighting and no...
AI summary The 2014 evaluation of the Building Energy Standards (BES) program showed that it generated significant electrical savings despite not meeting its targets. Participant satisfaction was high, but barriers such as contractor issues and lack of financing were reported. The evaluation also highlighted the effectiveness of LED lighting and recommended improvements in procedures for future implementation.
\ \ Percentage of respondents who gave a rating of completely or mostly satisfied where 5 = 'Very satisfied' and 1 = 'Not at all satisfied'; Don't know removed from calculations \ \ Source: 2012 C-Sat Commercial Study \ \ \ Source: 2013 an...
AI summary The text discusses customer satisfaction with Efficiency Nova Scotia's programs, referencing survey data from 2012 and 2013, and asks respondents how likely they are to recommend these programs to others.