Public-interest relevance
Public-interest relevance The Province's Performance-based Regulation Review Act calls for examination of performance measures concerning customer outcomes, efficiency, customer-service quality, engagement, operational quality, and NSP's m...
AI summary The text discusses the performance and accountability of Nova Scotia Power (NSP) in handling a customer's installation process, highlighting delays, administrative issues, and lack of timely resolution of easement conflicts. It emphasizes the challenges faced by customers in navigating complex procedures and the need for regulatory oversight.