Topic:"Rate Design" in M12544

03B Includes payments received by Aug 14 Billing date Aug 14 No. of days 65 Amount owing from last bill 2,141.86 Payment received Aug 13 - Thank you -2,141.86 Balance owing after last payment $.00 New meter read 32523.59 Energy charges: Ba...

AI summary A customer's electricity bill for the period ending August 14 shows a balance owing of $508.62, with energy charges and taxes. The bill includes details on the base charge, energy usage, and provincial rebate. The customer is enrolled in the PaySmart Plan for automatic payments.

١ ا until July 11. I emailed back asking for clarity, as I did not agree to a seasonal rate and had been billed bi-monthly since we took possession. I was met with an automatic reply email stating "at this time we are not managing email in...

AI summary The customer is disputing a seasonal rate applied to their account, as they were billed bi-monthly since taking possession and did not agree to the seasonal rate. They received an automatic reply from the company and reached out for assistance.

Billing date Jul 09 Includes payments received by Jul 09 Amount owing from last bill 27.11 Payment received May 13 - Thank you -27.11Balance owing after last payment $.00 Energy charges: Base Charge $19.17/month 8.27 Base Charge $19.17/mon...

AI summary The billing statement shows energy charges and other fees for a customer, including base charges, energy costs, taxes, and a provincial rebate. The total amount due is $2,141.86, with a payment deadline of August 13, 2025. The customer is enrolled in the PaySmart Plan for automatic payments.

Axford DRO Appeal (NSEB M12544) NSPI Responses to NSEB Information Requests 1 Request IR-1: 20 reader can obtain an actual read in person from the meter. 21 22 The estimate for the July 9 bill was calculated using CIS estimation based on h...

AI summary The document discusses the calculation of estimated electricity bills for a customer using CIS estimation methods. The July 9 estimate used historical usage patterns, while the August 14 estimate used a bi-monthly method due to the customer no longer being on a seasonal rate.

1 Request IR-4: 18 Energy 2264 kWh x rate 0.18561 = -$420.22 19 $38.34 + $420.22 = $458.56 20 HST -$420.22 x 0.14 = -$58.83 21 Provincial Rebate not applicable as it was received on energy on the previous bill 22 23 (b) 700 kWh x 0.18561 =...

AI summary The text provides calculations related to energy billing and a customer payment made against an NS Power account. It includes details on energy usage, rates, HST, and provincial rebates, as well as a response to a query about a payment made on September 16, 2025.

August 11, 2026 Lisa Wallace Chief Clerk of the Board Nova Scotia Energy Board 1601 Lower Water Street, 3rd Floor Halifax, NS B3J 3S3 Re: M12544 – DRO Appeal – Leslie Axford – Compliance Filing Dear Ms. Wallace: On August 5, 2026, the Nova...

AI summary NS Power has proposed a payment arrangement for Leslie Axford, including an Equal Billing Plan based on historical electricity usage and a repayment plan for outstanding arrears. The arrangement includes no interest charges and is considered appropriate by the Company.

Illustrative Examples The Board requested examples illustrating the impact of actual consumption being 10% higher or lower than the estimate used to establish the monthly payment. The usage component of the proposed monthly payment is appr...

AI summary The Nova Scotia Energy Board requested illustrative examples of how variations in actual consumption affect the monthly payment under the Budget Settlement Plan. If consumption is 10% higher or lower than estimated, it results in additional balances or credits that are addressed at the conclusion of the 24-month plan.

FINDINGS To start, let me thank you for your patience in this matter. I understand that the unexpected withdrawal from your account has caused you financial hardship and stress, and waiting for information and decisions only adds to that s...

AI summary The customer was initially classified as a seasonal customer and later switched to standard billing. During the seasonal billing period, they were not charged for energy usage between November and April. However, due to a cyber incident, an estimated energy charge of $2,014.04 was issued in July 2025, leading to confusion and financial hardship.

DECISION Pursuant to the Public Utilities Act , the Board is responsible for the general supervision of all public electric utilities operating in Nova Scotia, including NS Power. Among other things, the Board's jurisdiction includes appro...

AI summary The Nova Scotia Energy Board has determined that NS Power billed the customer correctly for energy usage, despite confusing billing practices. A meter test confirmed the meter was functioning properly, and the October 2025 bill of $262.84 was found to be accurate.

From: Leslie Axford Sent: November 21, 2025 3:16 PM To: Wallace, Lisa < Lisa. [email protected]> Cc: Murray, Kathleen ; Kelly Mason ; Forsey, Lisa ; Lanteigne, Chris ; Nakhatovych, Maryna < Maryna. [email protected]>; Ross, Jen...

AI summary The email discusses a customer's dispute over a $2141.86 seasonal bill from NS Power, highlighting confusion over billing cycles, lack of communication about rate changes, and concerns about meter accuracy. The customer also mentions a credit adjustment and the need for clarification on the billing calculation.

BACKGROUND AND SUBMISSIONS You have an account with NS Power for your property at , that you purchased in 2024. Your complaint has several parts to it. You feel your bills are unreasonably high and that you should receive a refund for your...

AI summary A customer submitted a complaint regarding high NS Power bills, requesting a refund for a $2,142 July bill, concerns about meter accuracy following a cyber incident, and incorrect classification as a seasonal customer. The bill includes charges for energy, streetlight rental, and a one-time connection fee, with some charges based on estimated meter reads.

tion of the balance upfront would not change the total amount you pay overall. It would simply reduce the remaining balance spread over the 24-month payment plan, resulting in a lower monthly payment. With respect to your second question,...

AI summary The text explains the Equal Billing payment plan, stating that paying the balance upfront would lower monthly payments. It also clarifies that AMI meters continue to measure electricity consumption accurately, with communication issues resolved. The plan's fixed monthly payments and handling of credits or balances at the end of the term are described.