Section 1
From: Carley Freeman Cc: Wallace, Lisa; Penney, Nicole; Forsey, Lisa; Reiner, Sofia; Morris, Mollie; Murray, Kathleen Subject: Re: M13093 - Jillian Coxhead DRO Appeal - Response Date: October 1, 2026 2:34:04 PM \ \ EXTERNAL EMAIL / COURRIE...
AI summary Jillian Coxhead is disputing a large electricity bill from NSP, claiming it was incorrect and not based on actual usage. She notes that after the installation of a digital meter, her bills have decreased significantly. NSP provided a budget billing estimate of $811 per month, but Jillian's previous estimate was $550, and she is frustrated that the large bill was not properly investigated or adjusted.