Topic:"Rates And Money" in M12530

Tariku Gashahun In response to your following email, I will begin with my Role Statement as Dispute Resolution Officer (DRO) in matters of dispute between N.S.Power and their Customers : I am not an employee of Nova Scotia Power or the Nov...

AI summary Tariku Gashahun is a Dispute Resolution Officer (DRO) appointed by Nova Scotia Power to resolve disputes between the company and its customers. The DRO ruled that a $143.00 charge for a 'priority connection' is permissible under Regulation 7.1 Schedule E, and the customer's request for a billing adjustment is not supported. The customer may appeal the decision to the Nova Scotia Energy Board.

SCHEDULE E The following charges shall apply: - (a) Connection or reconnection of electric service, to any premises during the Company's normal working hours. - i. Customers equipped with a remote connect-enabled meter $11.00 standard char...

AI summary Schedule E outlines various service charges related to connection, reconnection, and disconnection of electric service, including different rates based on whether customers have remote connect-enabled meters. It also includes a returned cheque charge and interest rates for overdue accounts.

- (h) Interest on Deposits Interest Rate based on Royal Bank prime rate minus 1%; set January 1 st of each year (i) Dispute Test Fee re satisfactory meter $46.00 (j) Standard Contribution for three-phase service 15 kW and under $4,870.00 p...

AI summary The text outlines various charges and fees related to utility services, including interest rates on deposits, dispute test fees, contribution charges for service, installation costs for recording equipment, service charges for miscellaneous requests, and pole attachment fees for telecommunication carriers.

PO Box 910 • Halifax, Nova Scotia • Canada • B3J 2W5 November 10, 2025 REDACTED Lisa Wallace Chief Clerk of the Board Nova Scotia Energy Board 1601 Lower Water Street, 3rd Floor Halifax, NS B3J 3S3 Re: M12530 - DRO Appeal - Tariku Gashahun...

AI summary Mr. Tariku Gashahun is appealing a DRO decision regarding a $143 priority connection fee charged by NS Power. The DRO upheld the fee based on Regulation 7.1 Schedule E. NS Power has been directed to respond to the appeal by November 10, 2025.

roved Regulation 7.1 Schedule E permits/requires N.S. Power to charge $143 for a "priority connection". This is referenced on pages 1 to 2 of 7 in the DRO file attached as Confidential Attachment 1. • October 27, 2025 – Mr. Gashahun respon...

AI summary The document discusses a priority connection charge of $143 imposed by NS Power, which Mr. Gashahun questions as it was applied during regular business hours instead of the standard fee of $46. He requests a review or adjustment of the charge.

heduled appointments. Dispatching personnel immediately can require overtime or disrupt planned workflows. Priority fees are charged to reflect the cost and complexity of delivering immediate service. Under Regulation 7.1(l) of the NS Powe...

AI summary NS Power charges priority fees for expedited service, as allowed under Regulation 7.1(l) of the NS Power Regulations. A customer was charged a $143 priority fee for a same-day connection request, but NS Power waived it as a gesture of goodwill. The company is also updating its regulations to reflect current operational needs, with proposed revisions expected by the end of Q2 2026.