Topic:"Rates And Money" in M12544

I also wrote the DRO another email, as I do not feel the bill of $2141.86 could possibly be accurate, even if they did accidentally place me on a seasonal rate. P lease see the email quoted below... "Mr. Farmer, I do not feel NS Power's pr...

AI summary The customer disputes the accuracy of a $2141.86 seasonal electricity bill, citing incorrect billing practices, recent occupancy of the home, ongoing renovations, and potential issues with meter readings, including the possibility of an error due to a cyberattack.

Supporting documents uploaded: - Payment History.pdf - 1. Email chain after phone calls w: meter reading pdf.pdf - 2. Requested meter reading emailed to NS power Aug 26.PDF - 3. Email chain continued.pdf - 4. Response to my email about dis...

AI summary The document lists various supporting files related to a dispute involving meter readings and billing issues with Nova Scotia Power. These files include emails, payment histories, meter readings, and a final written decision from the Dispute Resolution Officer regarding a power bill dispute at 61 Levy Road.

Nova Scotia Power Inc. PO Box 848, Halifax Nova Scotia B3J 2V7 Any questions? Please call us at 1-800-428-6230 Weekdays 8am-6pm www.nspower.ca Sign up for paperless billing at nspower.ca/ paperless Account Number Amount due Nov 25 $12.65 L...

AI summary This document is a billing statement from Nova Scotia Power Inc. for Leslie A Axford, showing an amount due of $12.65 on November 25, 2024. The charges include a Connect Remote fee and HST. The statement also includes information about interest on overdue amounts and past electric use.

Nova Scotia Power Inc. PO Box 848, Halifax Nova Scotia B3J 2V7 Any questions? Please call us at 1-800-428-6230 Weekdays 8am-6pm www.nspower.ca Account Number Amount due Dec 04 $118.25 30.35 LESLIE A AXFORD Service address Domestic Service...

AI summary This document is a billing statement from Nova Scotia Power Inc. to Leslie A Axford, showing an amount due of $118.25 for electricity service from October 25 to November 4, 2024. The bill includes a detailed breakdown of charges and provides contact information for inquiries.

Nova Scotia Power Inc. PO Box 848, Halifax Nova Scotia B3J 2V7 Any questions? Please call us at 1-800-428-6230 Weekdays 8am-6pm www.nspower.ca Account Number Automatic Payment Jan 13 $26.78 LESLIE A AXFORD Service address Domestic Service...

AI summary This document is a billing statement from Nova Scotia Power Inc. to Leslie A Axford, showing outstanding balances, automatic payment arrangements, and energy usage details. It includes charges for a 70W High Pressure Sodium light, HST, and interest on overdue amounts.

Energy charges: Base Charge $19.17/month 8.27 Base Charge $19.17/month 10.03 Base Charge $19.17/month 20.05 Energy @ $0.17703/kWh 501.53 Energy @ $0.18094/kWh 422.68 Energy @ $0.18561/kWh 1,051.48 Total operay charges 2 014 04 Total energy...

AI summary The document outlines energy charges, including base charges and energy rates per kilowatt-hour, with various figures listed. Total operational charges amount to $2,014.04.

$2,141.86 Total amount due Amount due Aug 13, 2025 $2,141.86 PaySmart Plan: Automatic Payment. Please do not pay. Your average cost of electricity during this period was $9.24 per day before taxes.

AI summary The text provides a payment reminder for an amount due on August 13, 2025, and mentions the PaySmart Plan's automatic payment feature. It also states the average daily electricity cost before taxes as $9.24.

Nova Scotia Power Inc. PO Box 848, Halifax Nova Scotia B3J 2V7 Any questions? Please call us at 1-800-428-6230 Weekdays 8am-6pm www.nspower.ca Account Number Meter number 2056840 2056840 Amount due Oct 23 Newr $176.45 2264- LESLIE A AXFORD...

AI summary This document is a utility bill from Nova Scotia Power Inc. addressed to Leslie A Axford, showing an amount due of $176.45 for service from June 10 to August 26, 2025. The bill includes the account and meter numbers, as well as contact information for the company.

Billing process update: nspower.ca/billing Past electric use: Bill date Energy used No. of days kWh per day Sep 25 1564 77 20.3 Aug 25 2264 65 34.8 Jul 25 10834 218 49.7 Nov 24 389 10 38.9

AI summary The document provides a billing process update from NSP, including a table showing past electric use with dates, energy used, number of days, and kWh per day. The table includes data from various months, such as September, August, July, and November.

Usage Information Report Account # Premises # Meter # LESLIE A AXFORD 122120 61 LEVY RD 2056840 Utility E Bill Date Utl Meter # U/R Read Date Reading Usage 2025/10/15 E 2056840 R 2025/10/08 31116.00 156.00 2025/09/23 E 2056840 R 2025/08/26...

AI summary This Usage Information Report provides detailed electricity usage data for an account at 122120 61 LEVY RD, including meter readings and billing information from August 2024 to October 2025. The report includes multiple entries with dates, readings, and usage values, along with a payment record from October 22, 2025.

61 levy rd meter 1 message Leslie Axford < To: [email protected] Tue, Aug 26, 2025 at 11:52 AM Gmail - Credit Posted to Your Account 2025-10-22, 10:41 PM Leslie Axford

AI summary The message appears to be an email from Leslie Axford to [email protected], with attached images related to a credit posted to an account on October 22, 2025, and a reference to a meter located at 61 Levy Rd.

2.2 AGREEMENT An Agreement is deemed to exist between a customer and the Company for the supply of electric power and energy or for the provision of Distribution System Access, as applicable, at appropriate rates and payment therefore in a...

AI summary This section outlines the conditions under which an agreement for electric service exists between a customer and the Company, including scenarios where a customer consumes or pays for service after the customer of record moves out, and the continued liability of the customer of record.

3.3 SEASONAL ELECTRIC SERVICE The contract period for all seasonal accounts is from May 1 to October 31, in any calendar year. Electric service to seasonal customers will remain connected during the winter period from November 1, to the fo...

AI summary Seasonal electric service in Nova Scotia applies to both domestic and commercial accounts during specific periods. The contract period runs from May 1 to October 31, with no base charges during the winter months. Disconnection and reconnection charges are outlined, and eligibility criteria are defined for both residential and commercial seasonal service.

DRO Final Written Decision re Leslie Axford dispute re Power Bill [email protected] Reply-To: [email protected] Sat, Oct 25, 2025 at 12:51 PM Cc: Customer Relations < [email protected]>

AI summary This document is a final written decision from the DRO regarding a dispute between Leslie Axford and Nova Scotia Power concerning a power bill. The email is sent by the Nova Scotia Power Dispute Resolution team and is addressed to the customer relations department.

Leslie Axford After review and consideration of all of the following and attached, my Final Written Decision in the matter follows. I will begin with my Role Statement as Dispute Resolution Officer (DRO) in matters of dispute between N.S.P...

AI summary Leslie Axford, appointed as Dispute Resolution Officer (DRO) by Nova Scotia Power, outlines their role in resolving disputes between N.S.Power and customers. They are not an employee of N.S.Power or the Energy Board and do not oversee day-to-day operations. Their decisions are binding on N.S.Power but not on customers, who may appeal within 12 days.

Due to the confusion and inconvenience created by the customer not initially being informed that this premise was on a seasonal rate, NS Power will be applying a $100 Goodwill credit to the customer's account. It is NS Power's position tha...

AI summary NS Power is offering a $100 Goodwill credit to a customer due to confusion regarding a seasonal rate. NS Power maintains that the account was billed appropriately. The customer, Leslie Axford, is communicating with the Dispute Resolution Officer (DRO) about the matter.

N.S.Power Please provide me with N.S.Power's position in the matter as well as copies of relevant account statements, meter reading information, and relevant computerized notes or notices. Don Farmer, P.Eng. Dispute Resolution Officer From...

AI summary Don Farmer, the Dispute Resolution Officer (DRO) for N.S.Power, is requesting information regarding Leslie Axford's dispute over a power bill, including account statements, meter readings, and computerized notes or notices.

PARTIALLY CONFIDENTIAL Lisa Wallace Chief Clerk of the Board Nova Scotia Energy Board 1601 Lower Water Street, 3rd Floor Halifax, NS B3J 3S3 Re: M12544 – DRO Appeal – Leslie Axford Dear Ms. Wallace: In the Nova Scotia Energy Board's (Board...

AI summary Ms. Leslie Axford is appealing a decision by the Dispute Resolution Officer (DRO) dated October 25, 2025, regarding a billing dispute with Nova Scotia Power Inc. (NS Power). The appeal relates to an estimated bill and a switch from seasonal to standard billing, which resulted in a full balance being withdrawn from her account. NS Power is directed to respond to the appeal by November 18, 2025.

Sent: October 24, 2025 5:28 PM To: [email protected] Cc: Customer Relations Subject: Re: DRO 23 Oct re Leslie Axford dispute re Power Bill Mr. Farmer, I do not feel NS Power's proposal/resolution is acceptable, nor accurate. I...

AI summary Leslie Axford disputes a high seasonal electricity bill from NS Power, citing incorrect billing practices, recent move-in, and ongoing renovations. They question if the bill was based on the previous owner's usage or affected by a cyberattack. NS Power has provided account ledger and meter read details.

61 LEVY RD HACKETTS COVE, NS NS B3Z3L2 Bill Date Type 2025/10/15 Elec Net KWH Billed Demand 156.00 Energy Charge 56.44 All Taxes 6.15 Other 23.80 Payment Balance 262.84 / 2025/09/23 Elec 2025/09/16 Elec 1,564.00CR 179.13 46.54CR 23.80 30.0...

AI summary The document presents a detailed billing summary for an electricity account, including various charges, payments, and balances across multiple billing periods. It includes information on energy usage, taxes, and other fees, as well as aging accounts receivable data.

[email protected] From: Sent: [email protected] October 25, 2025 12:51 PM To: Cc: Subject: Customer Relations' DRO Final Written Decision re Leslie Axford dispute re Power Bil (Account1638031-3) Ledger 1638031-3.P...

AI summary An email notification regarding a final written decision by the Dispute Resolution Officer (DRO) in a customer dispute involving Leslie Axford and Nova Scotia Power. The email includes attached documents such as ledger information, meter reads, and regulatory attachments.

Leslie Axford After review and consideration of all of the following and attached, my Final Written Decision in the matter follows. I will begin with my Role Statement as Dispute Resolution Officer (DRO) in matters of dispute between N.S.P...

AI summary Leslie Axford, a Dispute Resolution Officer (DRO), issued a final written decision on a customer's dispute with Nova Scotia Power regarding a high July 2025 bill. The customer moved into a premise on a seasonal rate and was billed for seven months of consumption. After adjustments and a goodwill credit, the final balance was reduced. The customer may appeal the decision to the Nova Scotia Energy Board (NSEB).

September 24, 2025 PO Box 848, Halifax Nova Scotia B3J 2V7 Any questions? Please call us at 1-800-428-6230 Weekdays 8am-6pm www.nspower.ca Account Number Amount due Nov 25 $12.65 LESLIE A AXFORD Service address Domestic .00 Billing date Oc...

AI summary This document is a billing statement for Leslie A Axford, showing an amount due of $12.65 on November 25, 2024, and $118.25 on December 4, 2024. The charges include energy usage, taxes, and a high-pressure sodium lamp fee, with a provincial rebate applied. Interest is charged at 1.5% per month on overdue amounts.

PO Box 848, Halifax Nova Scotia B3J 2V7 Any questions? Please call us at 1-800-428-6230 Weekdays 8am-6pm www.nspower.ca Account Number Automatic Payment Jan 13 $26.78 LESLIE A AXFORD Service address Domestic Service from Nov 04 to Dec 12,...

AI summary This document is a billing statement from Nova Scotia Power Inc. to Leslie A Axford, showing an outstanding balance of $0.19, with a payment of $118.25 received on December 12, 2024. The bill includes charges for energy usage, taxes, and other fees, with a reminder to use the PaySmart Plan for automatic payments.

Nova Scotia Power Inc. PO Box 848, Halifax Nova Scotia B3J 2V7 www.nspower.ca count Number Lutomatic Payment Jan 13 $26.78 PO Box 848, Halifax Nova Scotia B3J 2V7 Any questions? Please call us at 1-800-428-6230 Weekdays 8am-6pm www.nspower...

AI summary This document is a billing statement from Nova Scotia Power Inc. for Leslie A Axford, showing an automatic payment made on January 14, 2025, and a new balance due of $26.91 on March 17, 2025, due to energy charges for a 70W High Pressure Sodium light.

Billing date Jul 09 Includes payments received by Jul 09 Amount owing from last bill 27.11 Payment received May 13 - Thank you -27.11Balance owing after last payment $.00 Energy charges: Base Charge $19.17/month 8.27 Base Charge $19.17/mon...

AI summary The billing statement shows energy charges and other fees for a customer, including base charges, energy costs, taxes, and a provincial rebate. The total amount due is $2,141.86, with a payment deadline of August 13, 2025. The customer is enrolled in the PaySmart Plan for automatic payments.

PO Box 848, Halifax Nova Scotia B3J 2V7 Any questions? Please call us at 1-800-428-6230 Weekdays 8am-6pm www.nspower.ca 1 Account Number Meter number 2056840 Automatic Payment Sep 15 $508.62 LESLIE A AXFORD Service address Domestic Service...

AI summary This document is an electricity bill from Nova Scotia Power Inc. to Leslie A Axford, showing charges for energy usage, base rates, taxes, and a provincial rebate. The bill includes automatic payment details and information about the PaySmart Plan.

PO Box 848, Halifax Nova Scotia B3J 2V7 Any questions? Please call us at 1-800-428-6230 Weekdays 8am-6pm www.nspower.ca Account Number 2056840 Amount due Nov 14 $262.84 LESLIE A AXFORD Service address Domestic Service from Aug 26 to Oct 08...

AI summary This is an electricity bill for Leslie A Axford, showing energy usage from August 26 to October 8, 2025, with a total amount due of $262.84. The bill includes base charges, energy charges, other charges such as taxes and a provincial rebate, and information about the average cost of electricity per day.

LESLIE A AXFORD Domestic Service address Service from Oct 08 to Dec 11, 2025 Meter number Rate code No. of days New meter read Last meter read Multiplier kWh used 2056840 03B 64 33329.00 31116.00 1 2213 Your bill was estimated for this per...

AI summary The document provides a billing statement for Leslie A Axford's domestic service from October 8 to December 11, 2025, showing a meter reading of 2213 kWh used over 64 days with an estimated bill.

Nova Scotia Power Inc. PO Box 848, Halifax Nova Scotia B3J 2V7 www.nspower.ca Account Number Amount due Jan 12 $661.51 Enter payment amount

AI summary The document shows a billing notice from Nova Scotia Power Inc. for an account with an amount due of $661.51 as of January 12. The notice includes a payment entry field and an image reference.

Dec 13 From: To: Nakhatovych, Maryna Cc: [Murray, Kathleen](mailto:[email protected]); [Wallace, Lisa](mailto:[email protected]); [Blake Williams](mailto:[email protected]); [Chris Lanteigne](mailto:chris.lanteign...

AI summary This email is a follow-up regarding M12544 NSPI DRO Appeal - Billing Issues - Leslie Axford. It was sent to Maryna Nakhatovych with several recipients from Nova Scotia Power and the Nova Scotia Department of Energy.

1 Request IR-4: 2 3 NS Power provided copies of Ms. Axford's bills in its response dated November 18, 2025. 4 The bill dated July 9, 2025 (service from November 4, 2024, to June 10, 2025) included six 5 items under "Energy charges" (3 Base...

AI summary The document outlines a request (IR-4) for NS Power to detail how energy charges were calculated for Ms. Axford's electricity bill, including the service periods for each charge and how usage was determined. It also asks whether usage was tracked by the AMI meter. NS Power's response includes breakdowns of base charges and energy charges for specific periods, along with the rates and kWh usage for each period.

Part A) Equal Billing Amount Box A Total kWh use for 2025: 19329 Box B Total monthly fixed fees: $20.082 Details: $20.082 base charge IBox C Credit/Balance remaining on Note: A negative amount indicates account at the end of 2025: a credit...

AI summary This section outlines the calculation method for the 2026 equal billing amount based on 2025 kWh usage and fixed fees. It includes steps for applying the energy rate, fixed fees, taxes, rebates, and account credits/balances to determine the final payment amount.

Meter Number Read Date Meter Read Meter Usage Read Type 2056840 3/30/2024 12:00:00 AM 14896.441 72.756 kWh Consumption 2056840 3/29/2024 12:00:00 AM 14852.527 43.914 kWh Consumption 2056840 3/28/2024 12:00:00 AM 14803.539 48.988 kWh Consum...

AI summary The text presents a series of meter readings for a specific meter number over multiple dates, showing the meter read and usage in kilowatt-hours. The data indicates consumption patterns over time, with varying usage levels recorded.

BACKGROUND AND SUBMISSIONS You have an account with NS Power for your property at , that you purchased in 2024. Your complaint has several parts to it. You feel your bills are unreasonably high and that you should receive a refund for your...

AI summary A customer is complaining about high NS Power bills, requesting a refund for a July bill of $2,142, and expressing concerns about meter accuracy following a recent cyber incident. The customer also claims they were incorrectly classified as a seasonal customer. The bill includes charges for energy, streetlight rental, and other fees.

NS Power Bills – Leslie Axford, Account Bill Date Balance Owing Energy Charges HST and Other Amount Due Seasonal Billing 1 Oct 25/2024 - - 12.65 12.65 2 Nov 4/2024 (Oct to Nov) 12.65 75.25 30.35 118.25 3 Dec 12/2024 (Nov to Dec) - - 26.78...

AI summary Leslie Axford appealed a high July 2025 NS Power bill of $2,141.86, which was an estimated seasonal bill due to a cyber incident. Axford argued the bill was incorrect, as they were not fully occupied and had not yet installed many appliances. NS Power provided a $100 goodwill credit, but Axford found it insufficient. Meter testing confirmed it was operating within accuracy limits.

Request IR-4: - NS Power provided copies of Ms. Axford's bills in its response dated November 18, 2025. The bill - dated July 9, 2025 (service from November 4, 2024, to June 10, 2025) included six items under - "Energy charges" (3 Base Cha...

AI summary Request IR-4 asks NS Power to detail how it calculated energy charges on Ms. Axford's bill, the service periods associated with each charge, how usage was determined, and whether AMI meters were used for tracking.

Request IR-5: - For the bill dated August 14, 2025, please break it down into two components (the 2264 kWh portion and the non-2264 kWh portion) - (a) Provide the calculations and total for the Energy charges ($38.34 "Base Charge" and $420...

AI summary Request IR-5 asks for a breakdown of a bill dated August 14, 2025, into two components: the 2264 kWh portion and the non-2264 kWh portion. It requests detailed calculations for energy charges, streetlight rental, HST, and Provincial Rebate shares.

Request IR-6: - For the bill dated September 23, 2025, please break it down into two components (the 2264 kWh portion and the non-2264 kWh portion) - (a) Provide the calculations and total for the Energy charges of 2264 kWh along with the...

AI summary Request IR-6 asks for a breakdown of an electricity bill into two components: 2264 kWh and 700 kWh. It seeks detailed calculations for energy charges, HST, Provincial Rebate shares, and additional charges like streetlight rental for each portion.

M12544 – Nova Scotia Power Incorporated – Appeal by Leslie Axford of a Decision of the Dispute Resolution Officer I am writing to you in response to your appeal on October 31, 2025, of a decision by the Dispute Resolution Officer (DRO), da...

AI summary Leslie Axford is appealing a decision by the Dispute Resolution Officer regarding an electricity bill, citing inaccuracies due to a house under renovation and a possible cyber incident affecting the meter. The appeal involves questions about billing accuracy, meter functionality, and payment arrangements.

NS Power Bills – Leslie Axford, Account Bill Date Balance Owing Energy Charges HST and Other Amount Due Seasonal Billing 1 Oct 25/2024 - - 12.65 12.65 2 Nov 4/2024 (Oct to Nov) 12.65 75.25 30.35 118.25 3 Dec 12/2024 (Nov to Dec) - - 26.78...

AI summary Leslie Axford received an unusually high energy bill of $2,141.86 in July 2025, which they attribute to being mistakenly placed on a seasonal billing plan and an estimated bill due to a cyber incident. They argue the bill is inflated and that the refund provided was insufficient. NS Power offered a $100 goodwill credit, which Axford found inadequate. A meter test confirmed it was operating within accuracy limits.

Since this time, in response to IR-4, NS Power provided a breakdown of the $2,014.04 in estimated energy charges: November 4 to December 31 $509.80 January 1 to February 18 432.71 February 19 to June 10 1,071.53 Total Energy Charges $2,014...

AI summary NS Power provided a breakdown of estimated energy charges totaling $2,014.04, including periods from November 4 to December 31 and January 1 to February 18. The customer ceased to be a seasonal customer on July 11, 2025, and was switched to standard billing, resulting in estimated charges due to the inability to transmit actual meter reads wirelessly.

NS Power Bills – Leslie Axford, Account Energy Charge (ten days since you moved in) Estimated Energy for 7 months sincethe November reading Estimated Energy for 2 months since the July estimate Actual Energy used since November, refund for...

AI summary The document discusses discrepancies in energy billing estimates by NS Power, including an adjustment made in February 2026 based on a meter reading discrepancy. The customer provided meter readings, and NS Power issued a refund for overestimated energy usage.

for meter testing. You agreed to a meter test that was done on December 16, 2025. NS Power provided the Board with the test results on December 22, 2025, and it showed the meter was working properly. I understand your frustration for not b...

AI summary The Board concluded that NS Power's meter was functioning properly and that the customer is responsible for the high energy usage, which occurred on their side of the meter. While the billing was appropriate, the Board noted that NS Power's service was below an acceptable level due to misclassification of the customer as non-seasonal and inadequate communication.