Topic:"Rates And Money" in M12749

2. Disputed Consumption - In her initial correspondence to the DRO, Ms. Cameron advised that during the whole period of her bills being estimated and not read, her usage was consistently lower than what was estimated. This is referenced on...

AI summary Ms. Cameron disputes her electricity bills based on estimated meter readings, arguing she was overcharged. NS Power maintains that estimated readings are adjusted in future bills and that she was billed appropriately. The dispute involves billing practices, estimated readings, and the accuracy of consumption calculations.

CUSTOMER CHARGE Per month Effective February 2, 2023 $19.17 Effective January 1, 2024 $19.17 ENERGY CHARGE During a Critical Peak Event Non- Critical Peak Hours Cents per kil owatt-hour Effective February 2, 2023 141.069 13.102 Effective J...

AI summary The document outlines the customer charge and energy charge rates effective February 2, 2023, and January 1, 2024. The customer charge remains constant at $19.17 per month, while energy charges vary depending on whether the usage occurs during a Critical Peak Event or non-critical peak hours.

The minimum monthly charge shall be as follows. Per month Effective February 2, 2023 $19.17 Effective January 1, 2024 $19.17 AVAILABILITY CONDITIONS

AI summary The document outlines the minimum monthly charge for a service, which remained unchanged at $19.17 from February 2, 2023, to January 1, 2024.

Customized Email BUSINESS RECRUITMENT After careful review of the business email list, it was apparent that many customers had emails associated to both business and residential accounts, with that NS Power developed a customized email to...

AI summary A customized email was developed by NS Power to target customers with both business and residential accounts, resulting in higher open and click rates compared to business-only emails. The email provided information on both business and residential rate options.

(b) The standard offer rate $0.18561 was effective from December 1, 2025 to January 1, 2026 (c) The standard offer rate $0.18187 was effective from January 1, 2026.

AI summary The document outlines two standard offer rates: one effective from December 1, 2025, to January 1, 2026, at $0.18561, and another effective from January 1, 2026, at $0.18187.

To Nova Scotia Energy Board Response to NS Power submission of June 16, 2026 to NS Energy Board M12749 - NSPI DRO Appeal - Billing Issues - Christine Cameron After reading through the response from NS Power (June 16, 2026), I have requeste...

AI summary The response to NS Power's submission discusses concerns about transparency and communication with customers regarding billing issues and rate changes. The individual highlights a lack of clarity in how information was shared, particularly in 2023, and expresses frustration with the volume of documents provided, which they feel do not adequately address their concerns.

Request IR-1 Please provide the complete tariff provisions, customer terms and conditions, program rules, enrollment materials, FAQs, and any other customer-facing documentation applicable to the Time Varying Pricing / Critical Peak Pricin...

AI summary The customer is requesting documentation related to the Time Varying Pricing / Critical Peak Pricing (TVP/CPP) pilot program, including terms, conditions, and the Board's authority. The response indicates that while attachments were provided, they were not necessarily customer-facing and did not include terms or conditions presented to the customer.

Page 2, line 9 of NS Power response (April 1, 2026): With respect language describing the pilot nature of the program, the Board's authority over rates, or possibility of suspension, modification, or termination of the pilot, in addition t...

AI summary The customer is disputing the information provided regarding their participation in the Community Power Program (CPP) and claims they were not informed about the Board's authority over rates or the possibility of program modifications. They also question the relevance of documents referencing the Time-of-Day Rate Plan Pilot (TVP) as they are enrolled in the CPP and were not provided with the mentioned attachments.

Response IR-2 - (a) The CPP non-critical peak hours rate $0.15852 was effective from February 18, 2025 to December 1, 2025. - (b) The standard offer rate $0.18561 was effective from December 1, 2025 to January 1, 2026 (c) The standard offe...

AI summary This response outlines the effectiveness dates of specific rate plans and notes the lack of methodology for rate allocation. The responder questions NS Power's ability to determine usage accurately during a program rate change directed by the Board, citing a previous response from NS Power.

Without photographs or other evidence of Ms. Cameron's meter reading on December 1, 2025 there is no way to determine how much of the 1341 kWh was used in November when the rate was $0.15852/kWh and how much was used in December and Januar...

AI summary The document highlights a dispute regarding the inability to determine electricity usage on December 1, 2025, due to the lack of meter readings, leading to concerns about accurate billing under changed rate structures.

Request IR-3 Please provide a copy of the communication sent to CPP customers advising them of the temporary suspension of the program due to the cyber incident.

AI summary The document requests a copy of the communication sent to CPP customers informing them about the temporary suspension of the Critical Peak Pricing program due to a cyber incident.

Response IR-3 Please refer to Attachment 1. This may have been an error but Attachment 1 states nothing of any temporary suspension of the program. It is "Critical Peak Pricing" and shows as an effective date of Nov 2023, long before the c...

AI summary The customer disputes NS Power's handling of the Critical Peak Pricing (CPP) program, arguing that NS Power did not disclose the involvement of the NS Energy Board in the program's approval or terms. The customer claims NS Power was not transparent and attempted to deflect responsibility during the dispute resolution process.

Board's Authority to Temporarily Suspend the TVP Critical Peak Program and Change Rates Charged Electricity rates charged by NS Power are governed by tariffs set by the Board under the authority of the Public Utilities Act , RSNS 1989, c 3...

AI summary The document discusses the Board's authority to suspend the TVP Critical Peak Program and adjust rates following a cybersecurity breach by NS Power. The Board approved a temporary suspension and applied an Interim Energy Charge. A customer argues that a welcome email promised lower rates, but the Board clarifies that rates are governed by Board-approved tariffs and cannot be privately negotiated.

Read Type Bill Start Date Bill End Date Days Last Meter Read New Meter Read kWh Usage Total Usage Billed Average Daily Usage Opening Balance Payments Current Period Charges Balance True Read 20-Nov-24 19-Mar-25 119 30,442.23 32,538.15 2,09...

AI summary The document provides historical billing information from NS Power, showing estimated consumption in 2025 was consistent with previous years. The data includes meter readings, kWh usage, and billing details for various periods. A comparison table highlights usage across years, noting the March 2025 bill covers two cycles.

M12749 - Nova Scotia Power Inc. - Appeal of a Decision of the Dispute Resolution Officer The Nova Scotia Energy Board (Board) has completed its review of your appeal regarding your NS Power Inc. (NS Power) account. The Board understands yo...

AI summary Nova Scotia Power Inc. appeals a decision regarding the pausing of the Time-Varying Prices Critical Peak Pilot Program and a pricing change effective December 1, 2025. The appeal focuses on whether the Board had the authority to pause the program and whether NS Power accurately billed the customer during the period December 1, 2025 to January 26, 2026.

Board's Authority to Temporarily Suspend the TVP Critical Peak Program and Change Rates Charged Electricity rates charged by NS Power are governed by tariffs set by the Board under the authority of the Public Utilities Act , RSNS 1989, c 3...

AI summary The Board has authority to adjust or suspend the TVP Critical Peak Program and its rates under the Public Utilities Act. Following a cybersecurity breach, NS Power requested a suspension of the program, which the Board partially approved. A customer argues that a welcome email suggesting lower rates was a binding promise, but the Board clarifies that rates are governed by approved tariffs, not private agreements.

Your Meter was Operating within Accuracy Standards A key consideration in this matter is the accuracy of the meter. Under NS Power's Regulations , electric service is recorded by the meter. In plain terms, the meter is the measuring point...

AI summary The document discusses the accuracy of a customer's electric meter, confirming it operated within Measurement Canada standards after testing on March 12, 2026. NS Power is responsible for delivering and measuring electricity at the meter, and there is no evidence of malfunction or inaccurate readings.

Read Type Bill Start Date Bill End Date Days Last Meter Read New Meter Read kWh Usage Total Usage Billed Average Daily Usage Opening Balance Payments Current Period Charges Balance True Read 20-Nov-24 19-Mar-25 119 30,442.23 32,538.15 2,09...

AI summary The document provides historical billing information for an account from 2023 to 2026, showing estimated and true read consumption data. The Board notes that estimated consumption in 2025 was consistent with historical billing patterns for the same period.

o January 29, 2026. NS Power was required to use a reasonable method to allocate energy usage to the applicable rate during this billing period. Three different rates were applicable for this period: - 1. November 14, 2025 November 30, 202...

AI summary NS Power was required to use a reasonable method to allocate energy usage during a billing period with three different rates. The Board found the method reasonable as it used an average daily consumption consistent with prior periods and an actual cumulative meter reading at the end of the billing period.