Topic:"Rates And Money" in M12749

2. Disputed Consumption - In her initial correspondence to the DRO, Ms. Cameron advised that during the whole period of her bills being estimated and not read, her usage was consistently lower than what was estimated. This is referenced on...

AI summary Ms. Cameron disputes her electricity bills based on estimated meter readings, arguing she was overcharged. NS Power maintains that estimated readings are adjusted in future bills and that she was billed appropriately. The dispute involves billing practices, estimated readings, and the accuracy of consumption calculations.

CUSTOMER CHARGE Per month Effective February 2, 2023 $19.17 Effective January 1, 2024 $19.17 ENERGY CHARGE During a Critical Peak Event Non- Critical Peak Hours Cents per kil owatt-hour Effective February 2, 2023 141.069 13.102 Effective J...

AI summary The document outlines the customer charge and energy charge rates effective February 2, 2023, and January 1, 2024. The customer charge remains constant at $19.17 per month, while energy charges vary depending on whether the usage occurs during a Critical Peak Event or non-critical peak hours.

The minimum monthly charge shall be as follows. Per month Effective February 2, 2023 $19.17 Effective January 1, 2024 $19.17 AVAILABILITY CONDITIONS

AI summary The document outlines the minimum monthly charge for a service, which remained unchanged at $19.17 from February 2, 2023, to January 1, 2024.

Customized Email BUSINESS RECRUITMENT After careful review of the business email list, it was apparent that many customers had emails associated to both business and residential accounts, with that NS Power developed a customized email to...

AI summary A customized email was developed by NS Power to target customers with both business and residential accounts, resulting in higher open and click rates compared to business-only emails. The email provided information on both business and residential rate options.

(b) The standard offer rate $0.18561 was effective from December 1, 2025 to January 1, 2026 (c) The standard offer rate $0.18187 was effective from January 1, 2026.

AI summary The document outlines two standard offer rates: one effective from December 1, 2025, to January 1, 2026, at $0.18561, and another effective from January 1, 2026, at $0.18187.

To Nova Scotia Energy Board Response to NS Power submission of June 16, 2026 to NS Energy Board M12749 - NSPI DRO Appeal - Billing Issues - Christine Cameron After reading through the response from NS Power (June 16, 2026), I have requeste...

AI summary The response to NS Power's submission discusses concerns about transparency and communication with customers regarding billing issues and rate changes. The individual highlights a lack of clarity in how information was shared, particularly in 2023, and expresses frustration with the volume of documents provided, which they feel do not adequately address their concerns.

Request IR-1 Please provide the complete tariff provisions, customer terms and conditions, program rules, enrollment materials, FAQs, and any other customer-facing documentation applicable to the Time Varying Pricing / Critical Peak Pricin...

AI summary The customer is requesting documentation related to the Time Varying Pricing / Critical Peak Pricing (TVP/CPP) pilot program, including terms, conditions, and the Board's authority. The response indicates that while attachments were provided, they were not necessarily customer-facing and did not include terms or conditions presented to the customer.

Page 2, line 9 of NS Power response (April 1, 2026): With respect language describing the pilot nature of the program, the Board's authority over rates, or possibility of suspension, modification, or termination of the pilot, in addition t...

AI summary The customer is disputing the information provided regarding their participation in the Community Power Program (CPP) and claims they were not informed about the Board's authority over rates or the possibility of program modifications. They also question the relevance of documents referencing the Time-of-Day Rate Plan Pilot (TVP) as they are enrolled in the CPP and were not provided with the mentioned attachments.

Response IR-2 - (a) The CPP non-critical peak hours rate $0.15852 was effective from February 18, 2025 to December 1, 2025. - (b) The standard offer rate $0.18561 was effective from December 1, 2025 to January 1, 2026 (c) The standard offe...

AI summary This response outlines the effectiveness dates of specific rate plans and notes the lack of methodology for rate allocation. The responder questions NS Power's ability to determine usage accurately during a program rate change directed by the Board, citing a previous response from NS Power.

Without photographs or other evidence of Ms. Cameron's meter reading on December 1, 2025 there is no way to determine how much of the 1341 kWh was used in November when the rate was $0.15852/kWh and how much was used in December and Januar...

AI summary The document highlights a dispute regarding the inability to determine electricity usage on December 1, 2025, due to the lack of meter readings, leading to concerns about accurate billing under changed rate structures.

Request IR-3 Please provide a copy of the communication sent to CPP customers advising them of the temporary suspension of the program due to the cyber incident.

AI summary The document requests a copy of the communication sent to CPP customers informing them about the temporary suspension of the Critical Peak Pricing program due to a cyber incident.

Response IR-3 Please refer to Attachment 1. This may have been an error but Attachment 1 states nothing of any temporary suspension of the program. It is "Critical Peak Pricing" and shows as an effective date of Nov 2023, long before the c...

AI summary The customer disputes NS Power's handling of the Critical Peak Pricing (CPP) program, arguing that NS Power did not disclose the involvement of the NS Energy Board in the program's approval or terms. The customer claims NS Power was not transparent and attempted to deflect responsibility during the dispute resolution process.