Topic/Matter Intersection

Topic:"Regulatory Approval Processes" in M12471

Matter: NSPI Complaint - Billing Issues - Chantelle MurphyCustomer disconnected service in 2023 and paid final bill. Received another bill for 200+ CAD after 2 years being disconnected.
4 passages 4 documents

Regulatory Approval Processes across all matters →

M-3Complainant's Reply to NSPI Response - Redacted 1 passage
Chantelle Murphy p. p. 1
Chantelle Murphy Sent from my Bell Samsung device over Canada's largest network. From: Nakhatovych, Maryna < Maryna. [email protected]> Sent: Thursday, September 25, 2025 3:18:09 p.m. To: Cc: Wallace, Lisa ; Nguyen, Anh ; Cavanaugh...

AI summary This email informs recipients that they have 10 business days to respond to an NSPI submission. It emphasizes the importance of timely submission to avoid process delays and provides contact information for further clarification.

99308Board Formal Letter of Acknowledgment - Redacted 1 passage
Section 2 p. pp. 0-1
Board in writing pursuant to Regulatory Rule 12, a copy of which is attached to this letter. The evidence will, in any case, be made available to NSPI to allow the complaint to be properly addressed. By copy of this letter, the Board direc...

AI summary The Board has directed Nova Scotia Power Inc. (NSPI) to respond to a complaint by September 25, 2025. The complaint includes evidence that will be provided to NSPI for addressing the issue. The Board also requests any response from the complainant within 10 business days of receiving NSPI's response. The process will be followed by a decision from the Board.

100431NSEB (NSPI) IR-1 to IR-9 1 passage
NOVA SCOTIA ENERGY BOARD
NOVA SCOTIA ENERGY BOARD IN THE MATTER OF: THE PUBLIC UTILITIES ACT - and - IN THE MATTER OF: A Complaint by a customer of NOVA SCOTIA POWER INCORPORATED (NS Power) – Chantelle Murphy INFORMATION REQUESTS To: KATHLEEN MURRAY Regulatory Cou...

AI summary The Nova Scotia Energy Board has issued an information request to Nova Scotia Power Incorporated in response to a customer complaint. Regulatory Counsel Kathleen Murray is asked to provide information by January 13, 2026, with responses to be sent to Barry Cotnam of the Energy Board.

100561NSPI's IR Extension Request 1 passage
Section 1 p. p. 0
January 12, 2026 Lisa Wallace Chief Clerk of the Board Nova Scotia Energy Board 1601 Lower Water Street, 3rd Floor Halifax, NS B3J 3S3 Re: M12471 – Customer Complaint – Chantelle Murphy – Extension Request Dear Ms. Wallace: On December 23,...

AI summary Nova Scotia Power Inc. (NS Power) has requested an extension until January 20, 2026, to submit its responses to a General Complaint filed by Chantelle Murphy, following a directive from the Nova Scotia Energy Board (NSEB) on December 23, 2025.

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