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M12471 Open Electricity

NSPI Complaint - Billing Issues - Chantelle MurphyCustomer disconnected service in 2023 and paid final bill. Received another bill for 200+ CAD after 2 years being disconnected.

Filed 09/11/2025 10 documents

What's happened

Filing Timeline

  • 20 Apr
    Document
    —
  • 20 Jan
    RIR
    —
  • 13 Jan
    Document
    —
  • 23 Dec
    Document
    —
  • 02 Oct
    Document
    —
  • 25 Sep
    Document
    —
  • 11 Sep
    Correspondence
    —
  • 10 Sep
    Document
    —

The filings themselves

Documents

Exhibits 4 files
  • M-1 Complaint - Redacted PDF · 09/10/2025
  • M-2 Complainant's Evidence Submission - Redacted PDF · 09/10/2025
  • M-3 Complainant's Reply to NSPI Response - Redacted PDF · 10/02/2025
  • M-4 NSPI (NSEB) RIR-1 to RIR-9 PDF · 01/20/2026
Other documents 6 files
  • 99308 Board Formal Letter of Acknowledgment - Redacted PDF · 09/11/2025
  • 99473 NSPI Response to the Complaint - Redacted PDF · 09/25/2025
  • 100431 NSEB (NSPI) IR-1 to IR-9 PDF · 12/23/2025
  • 100561 NSPI's IR Extension Request PDF · 01/13/2026
  • 100562 Board Letter re NSPI's Extension Request Approval PDF · 01/13/2026
  • 101654 Board Interim Decision Letter (redacted) PDF · 04/20/2026

What's discussed — click to drill in

Topics

Customer Service
13 passages across 6 documents
Billing Procedures
6 passages across 4 documents
Complaint Resolution
5 passages across 5 documents
Regulatory Approval Processes
4 passages across 4 documents
Information Disclosure
3 passages across 3 documents
Rates And Money
2 passages across 2 documents
Confidentiality
1 passages across 1 documents
Customer Research
1 passages across 1 documents
Cybersecurity
1 passages across 1 documents
Disconnection Procedures
1 passages across 1 documents