Topic/Matter Intersection

Topic:"Cybersecurity" in M12471

Matter: NSPI Complaint - Billing Issues - Chantelle MurphyCustomer disconnected service in 2023 and paid final bill. Received another bill for 200+ CAD after 2 years being disconnected.

1 passage 1 document

Cybersecurity across all matters →

101654Board Interim Decision Letter (redacted) 1 passage

CONCLUSION p. pp. 1-2

CONCLUSION The Board understands that the billing error has been corrected, no funds were withdrawn from your bank for the erroneous bill, and your MyAccount profile has been deleted. The Board is conducting a separate investigation into t...

AI summary The Board acknowledges that a billing error has been corrected and that no funds were withdrawn. A separate investigation into a cybersecurity incident under M12273 is ongoing, and a final decision will be deferred until the investigation concludes.

Open document →

Disclaimer: These summaries were generated by AI from the filings they describe. We take care to make them accurate, but errors are possible - and they aren't advice. Only the filings themselves are the record: if you're relying on something here, confirm it against the source documents or the Nova Scotia Energy Board's own record. Full disclaimer →