Topic:"Information Disclosure" in M12471

Type of complaint: Billing Issues Additional details: I moved and disconnected service Oct 2023, I had paid out my final bill in full and had presumed the account closed. I do not have a power bill in my name at all anymore since that time...

AI summary A customer reports receiving a bill from NS Power for service they no longer use, nearly two years after disconnecting service and paying their final bill. They are concerned about NS Power retaining their account and banking information and the potential for automatic payments to be processed without their knowledge, especially in light of a recent cyberattack.

NON-CONFIDENTIAL 1 Request IR-1: 4 5 6 7 8 9 10 11 The length of time we keep your information varies depending on the product or service in question and the nature of the information. We have retention standards that allow us to meet cust...

AI summary The text discusses NS Power's information retention standards, which dictate how long customer information is kept to meet service, legal, and regulatory requirements. It also requests a copy of these standards and an explanation of when customer information is no longer required.

Request IR-6: NS Power's Privacy Statement reads: "The length of time we keep your information varies depending on the product or service in question and the nature of the information. We have retention standards that allow us to meet cust...

AI summary The document includes several requests related to NS Power's data retention policies and privacy practices, specifically concerning Ms. Murphy's account information and the circumstances surrounding a payment reminder she received after submitting concerns to NS Power and the Board.