Topic/Matter Intersection

Topic:"Disconnection Procedures" in M12471

Matter: NSPI Complaint - Billing Issues - Chantelle MurphyCustomer disconnected service in 2023 and paid final bill. Received another bill for 200+ CAD after 2 years being disconnected.
1 passage 1 document

Disconnection Procedures across all matters →

101654Board Interim Decision Letter (redacted) 1 passage
The following table summarizes some of the key events in the evidence before the Board: p. p. 0
The following table summarizes some of the key events in the evidence before the Board: Date Event October 21, 2021 You started account with NS Power at Dartmouth on an Automatic Payment plan (Autopay). October 31, 2023 The account was clo...

AI summary The document outlines a series of events related to a customer's account with NS Power, including the initiation of an Autopay plan, account closure due to disconnection, meter removal, and an erroneous billing issue. NS Power acknowledged the error and provided a correction, while the customer filed a complaint with the Board.

Disclaimer: These summaries were generated by AI from the filings they describe. We take care to make them accurate, but errors are possible - and they aren't advice. Only the filings themselves are the record: if you're relying on something here, confirm it against the source documents or the Nova Scotia Energy Board's own record. Full disclaimer →