Appeal - NS Power Dispute Resolution Officer (DRO) Reference Number: 251031001 Submitted on: Friday, October 31 2025 at 02:46:14 PM (ADT)
AI summary This appeal relates to a dispute involving NS Power and the Dispute Resolution Officer (DRO). The reference number is 251031001, and the submission was made on October 31, 2025.
Leslie I will begin with my Role Statement as Dispute Resolution Officer (DRO) in matters of dispute between N.S.Power and their Customers: In response to your following email, I will begin with my Role Statement as Dispute Resolution Offi...
AI summary Leslie, acting as the Dispute Resolution Officer (DRO), explains their role in resolving disputes between N.S.Power and customers. They clarify that their decisions are binding on N.S.Power but not on customers, who may appeal to the Board within 12 days. They also request that customers contact N.S.Power directly for account information and to copy them on future emails.
N.S.Power Please provide me with N.S.Power's position in the matter as well as copies of relevant account statements, meter reading information, and relevant computerized notes or notices. Don Farmer, P.Eng. From: Customer Relations Septem...
AI summary The email exchange discusses a request for information related to a dispute involving N.S.Power and the Dispute Resolution Officer (DRO). Access to account information has not been granted, and consent from the customer is required.
N.S.Power Please provide me with N.S.Power's position in the matter as well as copies of relevant account statements, meter reading information, and relevant computerized notes or notices. From: Leslie Axford Sent: October 23, 2025 11:23 A...
AI summary Leslie Axford is requesting N.S.Power to provide their position in a dispute, along with relevant account statements, meter reading information, and notices. Don Farmer, the Dispute Resolution Officer, explains his role in resolving disputes between N.S.Power and customers, clarifying that his decisions are binding on N.S.Power but not on the customer.
Leslie Axford After review and consideration of all of the following and attached, my Final Written Decision in the matter follows. I will begin with my Role Statement as Dispute Resolution Officer (DRO) in matters of dispute between N.S.P...
AI summary Leslie Axford, a Dispute Resolution Officer (DRO), issued a final written decision on a customer's dispute with Nova Scotia Power regarding a high July 2025 bill. The customer moved into a premise on a seasonal rate and was billed for seven months of consumption. After adjustments and a goodwill credit, the final balance was reduced. The customer may appeal the decision to the Nova Scotia Energy Board (NSEB).
Axford DRO Appeal (NSEB M12544) NSPI Responses to NSEB Information Requests
AI summary This document outlines NSPI's responses to information requests from the NSEB in the context of the Axford DRO Appeal (NSEB M12544). It is part of a regulatory proceeding involving dispute resolution and information disclosure.
NON-CONFIDENTIAL Lisa Wallace Chief Clerk of the Board Nova Scotia Energy Board 1601 Lower Water Street, 3rd Floor Halifax, NS B3J 3S3 Re: M12544 – DRO Appeal – Leslie Axford – Response to Board's Request for Additional Information Dear Ms...
AI summary The Nova Scotia Energy Board requested additional information regarding Nova Scotia Power Inc.'s proposed payment arrangement, to which the company responded with clarification.
M12544 – Nova Scotia Power Incorporated – Appeal by Leslie Axford of a Decision of the Dispute Resolution Officer I am writing to you in response to your appeal on October 31, 2025, of a decision by the Dispute Resolution Officer (DRO), da...
AI summary Leslie Axford is appealing a decision by the Dispute Resolution Officer regarding an electricity bill, citing discrepancies due to a house under renovation and a potential cyber incident affecting the meter. The appeal involves questions about bill accuracy, meter functionality, and payment arrangements.
DECISION Pursuant to the Public Utilities Act , the Board is responsible for the general supervision of all public electric utilities operating in Nova Scotia, including NS Power. Among other things, the Board's jurisdiction includes appro...
AI summary The Nova Scotia Energy Board has determined that NS Power billed the customer correctly for energy usage, despite confusing billing practices. A meter test confirmed the meter was functioning properly, and the October 2025 bill of $262.84 was found to be accurate.
3rd Floor, 1601 Lower Water Street Halifax, Nova Scotia B3J 3P6 Mailing Address PO Box 1692, Unit M Halifax, Nova Scotia B3J 3S3 TEL 902-424-1332 FAX 902-424-3919 TF 1-833-809-0040 [email protected] nserbt.ca/nseb November 3, 2025 Dear A...
AI summary This letter acknowledges the receipt of an appeal by Leslie AXFORD against a decision by the Dispute Resolution Officer of Nova Scotia Power Inc. (NS Power). The appeal relates to a decision dated October 25, 2025, and the Board will provide a copy of the appeal to NS Power and the DRO. The letter outlines procedures for public access to appeal information and evidence submission.
INFORMATION REQUESTS – Non-Confidential To: Nova Scotia Power Inc. Kathleen Murray Regulatory Counsel By email: [[email protected]](mailto:[email protected]) From: Nova Scotia Energy Board Board Staff Responses Due: Monda...
AI summary The Nova Scotia Energy Board has issued a non-confidential information request to Nova Scotia Power Inc., seeking responses by January 5, 2026. The request was sent to Kathleen Murray, Regulatory Counsel, and contact details for Anh Nguyen, Analyst, are provided for follow-up.
2ND INFORMATION REQUESTS – Non-Confidential To: Nova Scotia Power Inc. Kathleen Murray Regulatory Counsel By email: [[email protected]](mailto:[email protected]) From: Nova Scotia Energy Board Board Staff Responses Due: T...
AI summary The Nova Scotia Energy Board has issued a second non-confidential information request to Nova Scotia Power Inc., seeking responses by April 21, 2026. The request was sent to Kathleen Murray, Regulatory Counsel of NS Power, with contact details provided for Anh Nguyen, Analyst at the Energy Board.
3RD INFORMATION REQUESTS – Non-Confidential To: Nova Scotia Power Inc. Kathleen Murray Regulatory Counsel By email: [[email protected]](mailto:[email protected]) From: Nova Scotia Energy Board Board Staff Responses Due: T...
AI summary The Nova Scotia Energy Board has issued a third information request to Nova Scotia Power Inc., seeking non-confidential information. Responses are due by July 16, 2026, and the request was issued on July 2, 2026, in Halifax. Contact details for both the Board and NSP are provided.
DECISION Pursuant to the Public Utilities Act , the Board is responsible for the general supervision of all public electric utilities operating in Nova Scotia, including NS Power. Among other things, the Board's jurisdiction includes appro...
AI summary The Board has determined that NS Power billed the customer correctly based on meter readings, despite confusing billing practices. A meter test confirmed the meter was functioning properly, and the $262.84 charge in the October 2025 bill is accurate.
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