Topic:"Regulatory Approval Processes" in M12714

From: [email protected] Sent: February 18, 2026 3:02 PM То: Cc: Customer Relations < [email protected]> Subject: DRO Final Written Decision re Jessica Pelly consumption Dispute \ \ Exercise Caution - This is an exte...

AI summary Don Farmer, the Dispute Resolution Officer (DRO) for Nova Scotia Power, resolves a consumption dispute with Jessica Pelley. The DRO clarifies his role in addressing unresolved customer disputes, emphasizing his independence from Nova Scotia Power and the Energy Board, and outlines the customer's right to appeal within 12 days to the Board.

March 10, 2026 PARTIALLY CONFIDENTIAL Lisa Wallace Chief Clerk of the Board Nova Scotia Energy Board 1601 Lower Water Street, 3rd Floor Halifax, NS B3J 3S3 Re: M12714 – DRO Appeal – Jessica Pelley Dear Ms. Wallace: On February 19, 2026 Jes...

AI summary Jessica Pelley appeals a DRO decision regarding her billing from June to December 2025 and a trueup bill. The Nova Scotia Energy Board directs Nova Scotia Power Inc. to respond by March 10, 2026, and provide documentation. Confidential attachments include the DRO file and customer account details.

From: Wallace, Lisa Sent: May 19, 2026 4:04 PM To: Carley Freeman Cc: Chris Lanteigne ; Forsey, Lisa ; Podolyako, Maryna ; Murray, Kathleen ; Penney, Nicole ; Ross, Jennifer ; Sofia Reiner ; Williams, Blake ; Jessica Pelley Subject: RE: M1...

AI summary The Board has approved an extension request to file responses to intervenor requests (IRs) in matter M12714, extending the deadline from May 20, 2026, to May 26, 2026.

M12714 - Nova Scotia Power Inc. - Appeal of a Decision of the Dispute Resolution Officer This is the Board's decision on your appeal of a decision by the Dispute Resolution Officer (DRO). The following documentation was filled with the Boa...

AI summary This document outlines the appeal process related to a billing dispute between a customer and Nova Scotia Power Inc. (NS Power) regarding an underestimation of usage in bills following a cyber incident. The customer is requesting a review of NS Power's billing practices and seeks forgiveness of 30-40% of accumulated arrears or a repayment plan over 24 months.

DECISION Pursuant to the Public Utilities Act , the Board is responsible for the general supervision of all public electric utilities operating in Nova Scotia, including NS Power. Among other things, the Board's jurisdiction includes appro...

AI summary The Board upheld NS Power's use of estimated billing under Regulation 5.1 during a cyber attack in 2025, citing the inability to read meters due to circumstances beyond NS Power's control. The appeal was dismissed, but a 24-month repayment plan without interest or penalties was recommended to address the catch-up bill.