Topic:"Regulatory Approval Processes" in M12726

ard. Thank you for your time and attention to this matter. Sincerely, Crista MacNeil From: [email protected] Sent: February 21, 2026 11:04 AM To: Customer Relations < [email protected] > Cc: Subject: DRO 21 Feb re 2...

AI summary An email exchange between Crista MacNeil and Don Farmer, the Dispute Resolution Officer at Nova Scotia Power, regarding the authorization of Crista MacNeil on an account belonging to Shaun Campbell. The communication is part of a dispute resolution process.

Board approved Regulations relevant to this matter are 5.1, 5.5, 6.4, 6.5 and 6.7– copy attached. Also relevant and attached are the Electricity and Gas Inspection Act Regulations. Your dispute is in part a "consumption dispute". A fundame...

AI summary The Board approved relevant regulations, including sections 5.1, 5.5, 6.4, 6.5, and 6.7, along with the Electricity and Gas Inspection Act Regulations. The dispute involves a consumption issue, where N.S.Power is responsible for delivering power to the metering point, not for on-premise energy consumption. Meter accuracy is critical in billing disputes and is tested by N.S.Power in their accredited meter shop.

Campbell DRO Appeal (NSEB M12726) NSPI Responses to NSEB Information Requests

AI summary This document outlines NSPI's responses to information requests from NSEB in the Campbell DRO Appeal (NSEB M12726). It pertains to a regulatory proceeding involving a dispute resolution order.

REDACTED (CONFIDENTIAL INFORMATION REMOVED) Shaun Campbell DRO Appeal (NSEB M12726) NSPI Responses to NSEB Information Requests

AI summary The document outlines Shaun Campbell's DRO Appeal (NSEB M12726) and NSPI's responses to NSEB information requests. It is a regulatory proceeding involving a dispute over a decision related to a regulatory matter.

Shaun Campbell DRO Appeal (NSEB M12726) NSPI Responses to NSEB Information Requests

AI summary This document outlines NSPI's responses to information requests from the NSEB in the context of the Shaun Campbell DRO Appeal (NSEB M12726). It provides details related to the regulatory proceeding and the information sought by the NSEB.

Shaun Campbell DRO Appeal (NSEB M12726) NSPI Responses to NSEB Information Requests

AI summary This document outlines NSPI's responses to information requests from the NSEB in the Shaun Campbell DRO Appeal (NSEB M12726). It pertains to a regulatory proceeding involving a dispute resolution order.

M12726 - Nova Scotia Power Inc. - Appeal of a Decision of the Dispute Resolution Officer The Board received your Notice of Appeal, submitted by Ms. Crista MacNeil on your behalf, to appeal a decision by the Dispute Resolution Officer (DRO)...

AI summary Nova Scotia Power Inc. has appealed a decision by the Dispute Resolution Officer (DRO) dated February 26, 2026. The appeal was submitted by Ms. Crista MacNeil on behalf of NS Power, with multiple documents filed with the Board, including the DRO's decision, the appeal, responses from NS Power, and additional submissions.

APPEAL OF THE DRO DECISION You appealed the DRO's decision, dated February 14, 2026, on the following grounds: Document: 329701 - The DRO decision relies solely on meter accuracy, not billing accuracy, and does not address the possibility...

AI summary The customer is appealing the DRO's decision dated February 14, 2026, arguing that the decision relied solely on meter accuracy and did not consider potential misallocated load or wiring issues. The DRO's role is to resolve disputes with NS Power, and his decisions are binding on NS Power but not on the customer, who may appeal to the Board within 12 days.

The following table summarizes some of the key events in the evidence before the Board. The blue highlighted sections relate to your previous address on Portland Street. Date Event August 1, 2024 NS Power connected your service at was set...

AI summary The text outlines a series of events related to a customer's service and billing issues with NS Power, including automatic payments, estimated meter readings, and a dispute leading to an appeal to the DRO and subsequently to the Board. NS Power's Regulation 5.1 is referenced as a basis for estimating meter readings when actual readings cannot be obtained.

CONCLUSION Pursuant to the Public Utilities Act , the Board is responsible for the general supervision of all public electric utilities operating in Nova Scotia, including NS Power. Among other things, the Board's jurisdiction includes app...

AI summary The Board upholds the DRO's decision regarding the customer's appeal, finding that NS Power complied with regulations by using historical consumption data for billing. The Board also notes a separate investigation into a cybersecurity incident under M12273 and directs NS Power to offer a payment plan if needed.

2nd INFORMATION REQUESTS – Non-Confidential To: Nova Scotia Power Inc. Kathleen Murray Regulatory Counsel By email: [[email protected]](mailto:[email protected]) From: Nova Scotia Energy Board Board Staff Responses Due: F...

AI summary The Nova Scotia Energy Board has issued a non-confidential information request to Nova Scotia Power Inc., seeking responses by June 19, 2026. Contact details for both parties are provided, with Kathleen Murray (NS Power) and Anh Nguyen (Energy Board) designated as points of contact.

M12726 - Nova Scotia Power Inc. - Appeal of a Decision of the Dispute Resolution Officer The Board received your Notice of Appeal, submitted by Ms. Crista MacNeil on your behalf, to appeal a decision by the Dispute Resolution Officer (DRO)...

AI summary Nova Scotia Power Inc. has appealed a decision made by the Dispute Resolution Officer (DRO) on February 26, 2026. Multiple documents, including the appeal, responses, and submissions, have been filed with the Board as part of the proceeding.

CONCLUSION Pursuant to the Public Utilities Act , the Board is responsible for the general supervision of all public electric utilities operating in Nova Scotia, including NS Power. Among other things, the Board's jurisdiction includes app...

AI summary The Board upholds the DRO's decision regarding the customer's appeal of high electricity bills, finding that NS Power complied with regulations by using historical data and reconciling estimates with actual meter readings. The Board also notes a separate investigation into a cybersecurity incident under M12273 and directs NS Power to offer a payment plan if needed.