Section 5
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heduled appointments. Dispatching personnel immediately can require overtime or disrupt planned workflows. Priority fees are charged to reflect the cost and complexity of delivering immediate service. Under Regulation 7.1(l) of the NS Powe...
AI summary NS Power charges priority fees for expedited service, as allowed under Regulation 7.1(l) of the NS Power Regulations. A customer was charged a $143 priority fee for a same-day connection request, but NS Power waived it as a gesture of goodwill. The company is also updating its regulations to reflect current operational needs, with proposed revisions expected by the end of Q2 2026.