A-5DRO Decision - Redacted
3 passages
[email protected] Leslie Axford; N.S.Power Customer Relations Leslie In response to your attached email messages, will begin with my Role Statement as Dispute Resolution Officer (DRO) in matters of dispute between N.S.Power an...
AI summary The Dispute Resolution Officer (DRO) explains their role in resolving disputes between Nova Scotia Power (NSP) and customers, clarifying that they are not an NSP employee but appointed to handle disputes under the Board's regulations. DRO decisions are binding on NSP but not on customers, who may appeal to the Board within 12 days.
I will reopen the file assuming Consent will be supplied to N.S.Power by weeks end. Don Farmer, P.Eng. Dispuyte Resolution Officer From: Leslie Axford Sent: October 22, 2025 4:53 PM To: [email protected] Cc: Customer Relations...
AI summary Leslie Axford is communicating with Don Farmer, the Dispute Resolution Officer, regarding a dispute over a power bill. Axford has previously submitted documents and consent to access her account but is now confirming if the file can remain open while she resends her email.
Leslie I will begin with my Role Statement as Dispute Resolution Officer (DRO) in matters of dispute between N.S.Power and their Customers: In response to your following email, I will begin with my Role Statement as Dispute Resolution Offi...
AI summary Leslie, acting as the Dispute Resolution Officer (DRO), explains their role in resolving disputes between N.S.Power and customers. They clarify that their decisions are binding on N.S.Power but not on customers, who may appeal to the Board within 12 days. They also request that customers contact N.S.Power directly for account information and to copy them on future emails.
A-6NSPI Response - Redacted
6 passages
Leslie I will begin with my Role Statement as Dispute Resolution Officer (DRO) in matters of dispute between N.S.Power and their Customers: In response to your following email, I will begin with my Role Statement as Dispute Resolution Offi...
AI summary The Dispute Resolution Officer (DRO) explains their role in resolving disputes between Nova Scotia Power and customers, emphasizing that they are not an employee of Nova Scotia Power or the Nova Scotia Energy Board and that their decisions are binding on Nova Scotia Power but not on customers. Customers may appeal decisions within 12 days.
Leslie I will begin with my Role Statement as Dispute Resolution Officer (DRO) in matters of dispute between N.S.Power and their Customers: In response to your following email, I will begin with my Role Statement as Dispute Resolution Offi...
AI summary The Dispute Resolution Officer (DRO) explains their role in resolving disputes between Nova Scotia Power and customers, emphasizing independence from the company and the Board, and their responsibility to investigate and address unresolved customer disputes.
Leslie In response to your attached email messages, will begin with my Role Statement as Dispute Resolution Officer (DRO) in matters of dispute between N.S.Power and their Customers: In response to your following email, I will begin with m...
AI summary The Dispute Resolution Officer (DRO) explains their role in resolving disputes between Nova Scotia Power and customers, emphasizing that they are not an employee of Nova Scotia Power or the Nova Scotia Energy Board and that their decisions are binding on Nova Scotia Power but not on customers.
1 nspdisputeresolution@g mail.com From: Sent: To: Cc: Subject: [email protected] Customer Relations Re: DRO 23 Oct re Leslie Axford dispute re Po (2) Thank you for clarifying! $\Theta$ Have a great day. Leslie 01 AM wro armer,...
AI summary The email exchange discusses a dispute involving Leslie Axford and Nova Scotia Power Inc., with the Dispute Resolution Officer (DRO) requesting documentation from NSPower. The DRO clarifies that they are seeking information directly from NSPower, not from Leslie Axford, and confirms that the relevant email was attached to a previous message.
[email protected] From: Sent: [email protected] October 25, 2025 12:51 PM To: Cc: Subject: Customer Relations' DRO Final Written Decision re Leslie Axford dispute re Power Bil (Account1638031-3) Ledger 1638031-3.P...
AI summary An email notification regarding a final written decision by the Dispute Resolution Officer (DRO) in a customer dispute involving Leslie Axford and Nova Scotia Power. The email includes attached documents such as ledger information, meter reads, and regulatory attachments.
Leslie Axford After review and consideration of all of the following and attached, my Final Written Decision in the matter follows. I will begin with my Role Statement as Dispute Resolution Officer (DRO) in matters of dispute between N.S.P...
AI summary Leslie Axford, a Dispute Resolution Officer (DRO), issued a final written decision on a customer's dispute with Nova Scotia Power regarding a high July 2025 bill. The customer moved into a premise on a seasonal rate and was billed for seven months of consumption. After adjustments and a goodwill credit, the final balance was reduced. The customer may appeal the decision to the Nova Scotia Energy Board (NSEB).