Topic:"Regulatory Oversight" in M12818

Wint Porter After review and consideration of all of the following and attached, my Final Written Decision in the matter follows. I will begin with my Role Statement as Dispute Resolution Officer (DRO) in matters of dispute between N.S.Pow...

AI summary Wint Porter, a Dispute Resolution Officer (DRO), addresses a customer dispute with Nova Scotia Power regarding billing under the Equal Billing Plan. The customer claims bills from July 2025 to March 2026 were based on estimated readings, leading to a $594.81 credit after a November 2025 meter reading. An April 2026 actual reading (44239) required reconciliation, resulting in a fully reconciled May bill. The DRO's decision is binding on Nova Scotia Power but appealable by the customer.

PO Box 910 Halifax, Nova Scotia Canada B3J May 7, 2026 REDACTED Lisa Wallace Chief Clerk of the Board Nova Scotia Energy Board 1601 Lower Water Street, 3rd Floor Halifax, NS B3J 3S3 Re: M12818 – DRO Appeal – Winton Porter Dear Ms. Wallace:...

AI summary The Nova Scotia Energy Board directs Nova Scotia Power Inc. to respond to Winton Porter's appeal of a Dispute Resolution Officer (DRO) decision by May 7, 2026. The appeal concerns billing disputes, with attachments including the DRO file and customer communications. Key dates include prior interactions between Porter and NS Power regarding billing inquiries.

o Regulatory Rule 12 , a copy of which is attached to this letter. The evidence will, in any case, be made available to NS Power to allow the appeal to be properly addressed. Document Number: 329804 By copy of this letter, the Board reques...

AI summary The Board requests NS Power to respond to an appeal by May 7, 2026, providing documentation reviewed by the DRO. Disconnection notices are paused until the Board's decision. The appellant may reply to NS Power's response within 10 business days.

INFORMATION REQUESTS – Non-Confidential To: Nova Scotia Power Inc. Kathleen Murray Regulatory Counsel By email: [[email protected]](mailto:[email protected]) From: Nova Scotia Energy Board Board Staff Responses Due: Thurs...

AI summary The Nova Scotia Energy Board has issued a non-confidential information request to Nova Scotia Power Inc., seeking responses by June 25, 2026. The request is directed to Kathleen Murray (NS Power Regulatory Counsel) and Anh Nguyen (Energy Board Analyst), with Lisa Wallace listed as Chief Clerk of the Board.