DRO made decision on: December 8 2025 Type of complaint: Billing Issues Additional details: Good Afternoon I am writing to tell you about an injustice that is happening with the customers that paid to have solar systems installed with an o...
AI summary A customer is complaining about Nova Scotia Power (NSP) taking 3,568 kilowatt hours from their solar system on December 31st, which they argue is unfair. The customer suggests changing the reset date to March 31st, as solar systems generate more power in the summer, and the current setup unfairly penalizes customers during winter months.