Topic:"Stakeholder Engagement" in M13034

10. Why both tracks can proceed together These solutions are not mutually exclusive. I am not asking NSP to abandon its proposed court application. If NSP now believes a court order would provide useful additional protection or legal certa...

AI summary The text argues that NSP should not delay installation efforts while pursuing a court application, as both actions can proceed concurrently. It emphasizes the importance of safety precautions and legal measures being taken simultaneously to resolve service issues and ensure timely service delivery.

On NSP's reliance on the correspondence I provided - 1. Why does NSP rely, in its September 8 submission, on correspondence that I voluntarily provided to help NSP and its planned security personnel prepare for another installation attempt...

AI summary The text questions NSP's reliance on provided correspondence in its September 8 submission, particularly in light of prior knowledge of neighbor objections and the apparent contradiction between NSP's previous instructions to resolve matters directly with the neighbor and its current reliance on an 'acrimonious dispute' as a reason not to proceed.

From: Jefferson Crabtree Sent: September 21, 2026 1:05 PM To: Carley Freeman Cc: Wallace, Lisa ; Penney, Nicole ; Ross, Jennifer ; Reiner, Sofia ; Forsey, Lisa ; Murray, Kathleen Subject: Re: M13034 - Jefferson Crabtree Customer Complaint...

AI summary Jefferson Crabtree is communicating with Carley Freeman and several other individuals regarding a customer complaint matter (M13034). The email is part of an ongoing regulatory process involving customer complaints and communication procedures.

connection; - 6. explain why this written exemption requirement was not communicated during the May 1 building-permit discussion, when payment was accepted, or during the subsequent months of planning - 7. confirm whether this documentatio...

AI summary The text outlines a series of questions and requests related to NSP's written exemption requirements for connecting service to a permit-exempt accessory storage building, the routine nature of such documentation, and the abandonment of a previous court order requirement. It also requests detailed documentation for 'rock breaking' charges and delays, emphasizing transparency and cooperation for service completion.

Re: M13034 - Crabtree NSPI Complaint - Service Completed; Complaint Not Fully Resolved Dear Ms. Wallace: I confirm that Nova Scotia Power completed the electrical-service installation at on October 7, 2026. I appreciate the work performed...

AI summary Nova Scotia Power completed an electrical installation, but the complainant requests the Board not to close the proceeding due to unresolved issues, including a $2,000 rock-breaking deposit and administrative delays. The complainant highlights discrepancies between NSP's public statements and internal records regarding easement issues and internal handling of the case.

Public-interest relevance The Province's Performance-based Regulation Review Act calls for examination of performance measures concerning customer outcomes, efficiency, customer-service quality, engagement, operational quality, and NSP's m...

AI summary The text discusses the performance and accountability of Nova Scotia Power (NSP) in handling a customer's installation process, highlighting delays, administrative issues, and lack of timely resolution of easement conflicts. It emphasizes the challenges faced by customers in navigating complex procedures and the need for regulatory oversight.