Topic:"System Reliability" in M12775

est level recorded since 2018. In the Metro operating region, where 46% of the utility's customers are located, Residential Customer Satisfaction fell by two percentage points from 2024, reaching 69%. The Board is concerned about the downw...

AI summary Customer satisfaction in two of the utility's operating regions has declined, prompting concerns from the Board. Factors include economic conditions, price increases, storm impacts, and a cyber incident. The Board is also concerned about changes in the definition of a substation and its potential impact on PLT resources and customer complaint tracking.

utages following major winter storms in 2024 and 2025, including in the Glace Bay region, have had a notable impact on customer sentiment. In Metro, the change is modest and within normal variability. Nova Scotia Power is addressing this t...

AI summary Nova Scotia Power is addressing customer concerns related to outages and billing through its Five-Year Reliability Plan and community engagement initiatives. The company is also working to improve billing accuracy and customer communication following a cyber incident. Efforts include grid strengthening, vegetation management, and regular communication with customers.