AI-generated summary
· Application · 08/31/2026
Appellants Paul Bernard and Hariana Brooks filed rebuttal response in NSPI billing dispute appeal, alleging NSPI failed to honour its stated no-penalties commitment and made no meaningful contact attempts
AI summary
- Appellants submitted Exhibit B-4, a rebuttal email dated August 31, 2026, disputing NSPI's response in matter M13033, characterizing it as failing to address the substance of the complaints and displaying bills from an unrelated address
- Paul Bernard contends NSPI made no legitimate contact attempts — citing a Koodo wireless cancellation notice (effective September 15, 2025) that placed the primary phone number on an automated message, thereby undermining NSPI's claim that it attempted to reach the appellants
- Appellants allege NSPI confirmed it sent no letters to the service address and never called the alternate number, raising questions about Disconnection Procedures and Customer Service obligations
- The central complaint is that appellants were explicitly told — and NSPI's own website stated — that 'late charges or penalties on outstanding balances' would not apply and 'your credit score will not be impacted,' yet the account was subsequently referred to collections, impacting their credit
- Appellants quote directly from nspower.ca (February 12, 2026 article titled 'Our Commitment to You — Billing') as evidence of the no-penalties representation
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What was filed
Documents filed on this day
- B-4 Appellants Response to NSPI (redacted)