AI-generated summary
· Application · 05/04/2026
Military veteran Malcolm Mills files NSEB complaint alleging overcharging under Efficiency Nova Scotia heat pump program and unlawful referral to collections
AI summary
- Malcolm Mills (account 2206-7540), a VAC disability pensioner, filed a complaint on May 4, 2026 (Reference No. 260504001) alleging he was grossly overcharged over $10,000 for heat pumps installed under the Heat Pumps Efficiency Nova Scotia program in 2024, and that the program exploited seniors and persons with disabilities.
- Mills contends his account was referred to collection agency CBCC on or around February 1, 2026 for $7,785 (first delinquency dated January 1, 2024) without prior notice, damaging his credit rating, and that the referral was unlawful given he was out of the country through 2024–2025.
- In April 18, 2026 correspondence (M-2), Dispute Resolution Officer Don Farmer, P.Eng., clarified he is appointed by Nova Scotia Power but is independent, and that his jurisdiction covers NS Power's interpretation of Board-approved regulations—not day-to-day operations—and directed Mills to contact NS Power directly at 1-800-428-6230.
- Mills is requesting: removal of the account from collections, a 70% write-off of charges, an investigation into alleged exploitation of seniors and persons with disabilities through energy efficiency programs, an apology, and systemic remediation for similarly affected customers.
- The DRO has not yet issued a final written decision (DRO decision date listed as TBA), and Mills has filed this appeal to the Nova Scotia Energy Board as the next step in the Complaint Resolution process.
Disclaimer: This summary was generated by AI from the filings it describes. We take care to make it accurate, but errors are possible - and it isn't advice. Only the filings themselves are the record: if you're relying on something here, confirm it against the source documents or the Nova Scotia Energy Board's own record. Full disclaimer →
What was filed
Documents filed on this day
- M-1 Notice of Complaint (redacted)
- M-2 DRO Correspondence d. April 18, 2026 (redacted)