AI-generated summary
· Application · 05/26/2026
Nova Scotia Power filed a response to a customer complaint regarding heat pump installation costs and account collections, directing program-related concerns to EfficiencyOne
AI summary
- NS Power's May 26, 2026 response (M-3) addresses a complaint filed by Malcolm Mills concerning costs associated with a heat pump installation through an Efficiency Nova Scotia program, program pricing, and account status.
- NS Power clarified that Efficiencyone, as the independent, non-profit franchise holder under section 79I of the Public Utilities Act Nova Scotia, is solely responsible for program design, administration, contractor pricing, and rebate terms — not NS Power.
- On the account matter, NS Power confirmed that collections activity, including potential referral to a third-party agency, follows its Board-approved Tariffs and Regulations for significantly past-due accounts under Billing Procedures.
- NS Power offered to arrange a payment plan for Mr. Mills and indicated a representative could contact him to discuss available options.
- The filing was marked non-confidential in its cover letter but requested that enclosed personal account details be treated as confidential; a copy was provided directly to Mr. Mills.
Disclaimer: This summary was generated by AI from the filings it describes. We take care to make it accurate, but errors are possible - and it isn't advice. Only the filings themselves are the record: if you're relying on something here, confirm it against the source documents or the Nova Scotia Energy Board's own record. Full disclaimer →
What was filed
Documents filed on this day
- M-3 NSPI Response to Complaint