Brad Neville appeals NSPI Dispute Resolution Officer billing decision to NSEB, contesting a $3,856.02 charge for 16,377 kWh allegedly reconciled from estimated meter readings

M12857 · NSPI DRO Appeal - Billing Issues - Brad Neville

AI summary

Appellant Brad Neville filed a May 13, 2026 appeal (Reference No. 260513001) of the DRO's May 7, 2026 Final Written Decision, which upheld a March 16, 2026 bill of $3,167.67 for 16,377 kWh, representing a reconciliation of estimated meter readings from the November 5, 2025–March 16, 2026 period (N-2, DRO Decision).
Neville argues the claimed 20,975 kWh total consumption over 131 days is physically impossible, requiring a constant 6.67 kW average draw, which his Lennox Performance Reports (N-3, October 2025–February 2026) contradict by showing the 3-ton heat pump operated largely in heat pump or fan mode with electric heat demand ranging from 24–30% and total system runtime well below levels consistent with the billed quantity.
The DRO upheld NSP's position on two grounds: (1) the cumulative, self-reconciling nature of power meters means estimated-reading errors are corrected upon the next actual read, and (2) an April 2026 in-shop meter accuracy test conducted in NSP's Measurement Canada–accredited facility found the meter operating within prescribed limits (N-2, DRO Decision, citing Regulations 5.1, 5.5, 6.4, and 6.7).
Neville disputes the internal shop test's sufficiency and invokes the Billing Procedures Electricity and Gas Inspection Act to demand an independent Measurement Canada Dispute Test; he also notes a certified electrician inspection found no ground faults or phantom draws, rebutting the DRO's reference to faulty wiring as a possible cause (N-1, Appeal Form).
The appellant requests the NSEB stay all collection activities on the $3,856.02 disputed balance and order an independent forensic audit of the meter and billing multiplier; the DRO's decision notes Measurement Canada can be reached at 902-426-2525 and that a $46.00 fee applies if the meter is found accurate (N-2, DRO Decision, Regulation 5.5(c) and 6.7).

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What was filed

Documents filed on this day

N-1 NSPI DRO Appeal - redacted exhibits
N-2 DRO Decision Redacted exhibits
N-3 Appellant's Evidence Redacted exhibits