Nova Scotia Power filed its response to Brad Neville's DRO appeal (M12857), defending the accuracy of a disputed March 2026 catch-up bill tied to estimated billing following a cyber incident.

M12857 · NSPI DRO Appeal - Billing Issues - Brad Neville

AI summary

NS Power maintains that Mr. Neville's March 16, 2026 bill — reflecting 16,377 kWh of consumption over 55 days at approximately 297.8 kWh/day — was accurate, as the January 2026 bill had been based on an estimated meter read following the last actual read taken October 29, 2025 (Confidential Attachment 3, pp. 29–32).
The elevated March bill represents a reconciliation of actual consumption against the prior estimate, a consequence of NS Power's temporary inability to access meter data following a Cybersecurity cyber incident, with manual meter reading implemented from July 2025 and billing system connections restored as of March 31, 2026.
Meter #2073658 was tested on April 10, 2026 at NS Power's Measurement Canada–accredited facility and confirmed to be operating within prescribed accuracy limits; the customer retains the option to request independent Measurement Canada testing within six months for a $46.00 fee (Attachment 4).
The Dispute Resolution DRO issued a Final Written Decision on May 7, 2026 (Confidential Attachment 1, pp. 19–21), finding that NS Power had appropriately billed the customer under Board-approved Regulations 5.1 and 5.5; NS Power agrees with that finding.
Mr. Neville provided Lennox Smart Thermostat performance data for February and March 2026 to support his position that the consumption level was implausible given his heating system (Confidential Attachment 1, pp. 5–6), but NS Power asserts that on-premises energy use is beyond its control and outside the scope of its billing responsibility.

Disclaimer: This summary was generated by AI from the filings it describes. We take care to make it accurate, but errors are possible - and it isn't advice. Only the filings themselves are the record: if you're relying on something here, confirm it against the source documents or the Nova Scotia Energy Board's own record. Full disclaimer →

What was filed

Documents filed on this day

N-4 NSPI Response to Appeal (redacted) exhibits