AI-generated summary
· Application · 05/07/2026
Nova Scotia Power filed its response to the Kalbfleisch DRO appeal, defending its estimated-to-actual billing reconciliation as appropriate under Board-approved regulations.
AI summary
- Nova Scotia Power responded on May 7, 2026 to a Appeal Processes filed by customer Harley Kalbfleisch, who alleged an overbilling of approximately $662 arising from NS Power's reconciliation of estimated meter reads with an actual read obtained September 11, 2025 (Confidential Attachment 1, pp. 8, 19–20).
- NS Power explained that estimated bills for May 2025 (1,977 kWh / $405.29) and July 2025 (1,551 kWh / $326.22) were issued following a cyber incident that temporarily prevented access to meter data; once the September actual read confirmed total consumption of 7,632 kWh over the March 14–September 11, 2025 period, a full reconciliation was performed and a credit of $731.51 was applied to the customer's account.
- The Dispute Resolution officer's April 21, 2026 Final Written Decision found NS Power had "appropriately billed the Customer" under Board-approved Regulation 5.1, a conclusion NS Power affirms in its response (Confidential Attachment 1, pp. 19–20).
- NS Power clarified that the provincial rebate was applied to billed charges in the normal manner and was not used to correct a base charge error, directly addressing Mr. Kalbfleisch's specific concern about rebate application.
- NS Power noted that as of March 31, 2026, meter connections to its billing system have been fully restored and Billing Procedures have returned to normal operation.
Disclaimer: This summary was generated by AI from the filings it describes. We take care to make it accurate, but errors are possible - and it isn't advice. Only the filings themselves are the record: if you're relying on something here, confirm it against the source documents or the Nova Scotia Energy Board's own record. Full disclaimer →
What was filed
Documents filed on this day
- K-5 NSPI Response to Appeal (redacted)