AI-generated summary
· Application · 05/11/2026
Nova Scotia Power filed its response to Jillian Coxhead's DRO appeal, defending its billing practices following a manual meter mis-entry that understated consumption by approximately 10,000 kWh
AI summary
- NS Power's May 11, 2026 response (S-3) supports the DRO's March 9, 2026 Final Written Decision, which found that Ms. Coxhead was appropriately billed under Board-approved Billing Procedures Regulation 5.1.
- A manual mis-entry of an October 9, 2025 meter read (69,748 instead of 79,748) caused roughly 10,000 kWh of underbilled consumption, resulting in an erroneous $929.01 credit; the error was identified and corrected in the March 2026 rebilling (Confidential Attachment 1, pp. 16–17; Attachment 2, p. 5 of 9).
- The billing discrepancy arose in the context of NS Power's post-Cybersecurity cyber incident recovery: the company was temporarily unable to access meter data, resorted to manual reads beginning July 2025, and states that meter connections to its billing system were restored to normal as of March 31, 2026.
- Ms. Coxhead's dispute centres on alleged meter inaccuracy and her preference to retain an analog meter; NS Power advised that it no longer supports analog meters and that any meter test would require replacement with a digital meter.
- NS Power confirmed a 24-month budget payment arrangement of approximately $550/month and waived the July budget billing recalculation; Ms. Coxhead indicated she intends to pay $300/month and has engaged her MLA and legal assistance.
Disclaimer: This summary was generated by AI from the filings it describes. We take care to make it accurate, but errors are possible - and it isn't advice. Only the filings themselves are the record: if you're relying on something here, confirm it against the source documents or the Nova Scotia Energy Board's own record. Full disclaimer →
What was filed
Documents filed on this day
- S-3 NSPI Response to Appeal (redacted)
- 101949 Appellants Email to NSPI re Response to Appeal (redacted)
- 101950 NSPI Response to Appellants Email (redacted)