Residential customer Christine Cameron filed additional evidence in her NSEB appeal of a DRO decision, disputing estimated billing practices and the Board-approved suspension of Critical Peak Pricing rates during the 2025 cybersecurity incident.

M12749 · NSPI DRO Appeal - Billing Issues - Christine Cameron

AI summary

Cameron's submission (Exhibit C-8) responds to Board Staff information requests, providing meter photographs, handwritten call notes, and her December 13, 2023 CPP enrollment email (Cameron 04), which she argues unconditionally promised rates would "always be lower" with no disclosed exceptions or pilot-program caveats.
Cameron disputes NS Power's application of the October 28, 2025 Board TVP decision (Matter M12499) to her account, arguing that the Public Utilities Act Nova Scotia "same service" rationale was improperly used to raise her rates, since CPP participants receive identical electricity supply to standard residential customers — only the pricing structure differs.
On Billing Procedures, Cameron confirms that her bills for May, July, September, and November 2025 were estimated (per NS Power's own admission), consistently overestimating actual usage; she questions how the January 2026 true read produced unexpectedly high consumption given her wood-heat home and approximately two weeks of absence.
Cameron challenges NS Power's tariff and disclosure practices, noting that the "Tariffs 2025" document cited by NS Power was effective November 1, 2024 — after her December 2023 enrollment — and that the CPP tariff sheet she received made no reference to the program being a pilot subject to suspension or rate changes.
Cameron flags that, despite the Board's October 2025 direction that TVP rates should resume promptly once Advanced Metering Infrastructure system functionality was restored (which NS Power's own website indicates occurred by March 31, 2026), the CPP pilot remains paused until November 2026, creating what she characterizes as a lack of incentive for NS Power to restore the lower rate.

Disclaimer: This summary was generated by AI from the filings it describes. We take care to make it accurate, but errors are possible - and it isn't advice. Only the filings themselves are the record: if you're relying on something here, confirm it against the source documents or the Nova Scotia Energy Board's own record. Full disclaimer →

What was filed

Documents filed on this day

C-8 Cameron (NSEB) RIR-1 to RIR-4 - Redacted exhibits