AI-generated summary
· Application · 04/13/2026
Nova Scotia Power filed its response to Katie Seesahai's DRO appeal, defending billing accuracy following a multi-month estimated-read reconciliation linked to a cyber incident
AI summary
- NS Power's response (filed April 13, 2026, ahead of the April 16 deadline) supports the Dispute Resolution Officer's March 21, 2026 decision that Ms. Seesahai was billed appropriately, with three confidential attachments — the DRO file, CIS account notes, and customer bills — submitted under confidentiality due to the personal nature of the information.
- The billing dispute stems from estimated meter reads for June, August, October, and December 2025, which NS Power attributed to its Advanced Metering Infrastructure system being disrupted by a cyber incident; the February 2026 bill was the first true AMI read since April 2025, reconciling approximately 23,020 kWh of actual consumption over that period.
- NS Power's position, provided to the DRO on March 18, 2026 (Confidential Attachment 1, p. 7), is that the Billing Procedures are self-reconciling by design — estimated reads are corrected in full once an actual read is obtained — and that the customer was never charged for power not used.
- The DRO's final written decision (Confidential Attachment 1, pp. 13–14) confirmed this reconciliation mechanism, and NS Power reiterated the availability of interest-free payment arrangements and equal billing options to address Ms. Seesahai's arrears balance.
Disclaimer: This summary was generated by AI from the filings it describes. We take care to make it accurate, but errors are possible - and it isn't advice. Only the filings themselves are the record: if you're relying on something here, confirm it against the source documents or the Nova Scotia Energy Board's own record. Full disclaimer →
What was filed
Documents filed on this day
- S-4 NSPI Response to Appeal (redacted)